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BT services gone - need help |
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#1 |
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Inactive Member
Join Date: Oct 2009
Location: Manchester, UK
Posts: 134
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BT services gone - need help
I have been a constant subscriber of BT services for many many years now. Even kept BT when moved around. 20 years plus of service they provided. I even take their BT Vision just for the sake of it.
Now on Monday night at 11.30pm my internet would not connect. Checked the phoneline and it had a dial tome but I could not make or receive calls. Not even BT's 150. Rung BT from my mobile and some guy in India said no one is available - call in morning. Did just that - was on phone for 1 hour on Tuesday. And in the end was told my services had been disconnected due to an error and that I would get them back by Thursday - within 48 hours. Rung them today - in afternoon - Thursday - on phone for 2 hours - this time got a UK woman - in the end she said she is putting it through to Openreach and I would get services back in 24 hours. Said put me on with supervisor. Said he was busy. I said as I did not have any services I would like to cancel. She said ok - services cancelled - I then said I want compensation - she then put me on line with supervisor. He said we are sorry and I would get services back within 24 hours and he would post a compensation form to fill. Now waiting... Any assistance? |
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#2 |
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BT Support
Join Date: Mar 2009
Posts: 459
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Hi Swades,
I am sorry to hear that you have been without telephone service and Broadband. I would like to take a look at this for you! Please could you email me your BT account details? My email address is btcare@bt.com. I will look into this and contact you directly. Thanks Paddy, |
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#3 |
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Inactive Member
Join Date: Oct 2009
Location: Manchester, UK
Posts: 134
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Quote:
Hi Swades,
I am sorry to hear that you have been without telephone service and Broadband. I would like to take a look at this for you! Please could you email me your BT account details? My email address is btcare@bt.com. I will look into this and contact you directly. Thanks Paddy, |
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