I have been a constant subscriber of BT services for many many years now. Even kept BT when moved around. 20 years plus of service they provided. I even take their BT Vision just for the sake of it.

Now on Monday night at 11.30pm my internet would not connect. Checked the phoneline and it had a dial tome but I could not make or receive calls. Not even BT's 150.

Rung BT from my mobile and some guy in India said no one is available - call in morning.

Did just that - was on phone for 1 hour on Tuesday. And in the end was told my services had been disconnected due to an error and that I would get them back by Thursday - within 48 hours.

Rung them today - in afternoon - Thursday - on phone for 2 hours - this time got a UK woman - in the end she said she is putting it through to Openreach and I would get services back in 24 hours. Said put me on with supervisor. Said he was busy. I said as I did not have any services I would like to cancel.

She said ok - services cancelled - I then said I want compensation - she then put me on line with supervisor. He said we are sorry and I would get services back within 24 hours and he would post a compensation form to fill.

Now waiting...

Any assistance?

Hi Swades,

I am sorry to hear that you have been without telephone service and Broadband. I would like to take a look at this for you! Please could you email me your BT account details? My email address is btcare@bt.com. I will look into this and contact you directly.

Thanks

Paddy,

I have emailed you twice since yesterday and no reply.