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Herts Iron
21-05-2010
Reputable?

Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like?
jpmfan
21-05-2010
If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you.

I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through.

No doubt others have had no problems but if you are going for a cash back deal watch out
Jon_S
21-05-2010
Originally Posted by jpmfan:
“If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you.

I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through.

No doubt others have had no problems but if you are going for a cash back deal watch out”

To be fair that's the same with any retailer - the only way cashback deals can work is if some people fail to claim. Obviously if it was so easy to claim that everyone did so the deals would be nowhere near as good.

Cashback deals offer great value for a savvy consumer - in effect he's taking advantage of other peoples lack of savvy. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions.

For a lot of people signing up to a good straight tariff with no cashback or a deal with a free gift would be a better option.
jpmfan
21-05-2010
[quote=Jon_S;40409279]. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions.
QUOTE]

The wrong sort of person and what would that be then. I am not stupid. I don’t expect people to hide terms away amongst other blurb. If ask a question I expect to be treated with respect even if my claim is not valid ( in their opinion). If anyone wants to buy from this shower then its fine by me.

Have a nice day Jon_s No offence taken
john101
21-05-2010
Originally Posted by Herts Iron:
“Reputable?

Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like?”

I've used them for 2 years now without any problems - they've been great. However I can't comment on the cashback service, as I haven't used it.
alanwarwic
23-05-2010
Am sure it is easy to get confused.
I notice it does not say '3rd bill' etc but '3rd airtime bill'.

Now is the 1st bill an actual airtime bill or is the 2nd bill the actual 1st bill!!!??

For cashbacks I always sent by recorded delivery.
Worth it in case they have any ongoing financial trouble and 'try it on'. Of course the first ones they would pick on are those without any backup evidence.
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