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Herts Iron · 21-05-2010, 08:25

Reputable?

Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like?

jpmfan · 21-05-2010, 13:47

If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you.

I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through.

No doubt others have had no problems but if you are going for a cash back deal watch out

Jon_S · 21-05-2010, 14:05

Quote:

Originally Posted by jpmfan

If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you.

I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through.

No doubt others have had no problems but if you are going for a cash back deal watch out

To be fair that's the same with any retailer - the only way cashback deals can work is if some people fail to claim. Obviously if it was so easy to claim that everyone did so the deals would be nowhere near as good.

Cashback deals offer great value for a savvy consumer - in effect he's taking advantage of other peoples lack of savvy. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions.

For a lot of people signing up to a good straight tariff with no cashback or a deal with a free gift would be a better option.

jpmfan · 21-05-2010, 17:50

[quote=Jon_S;40409279]. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions.
QUOTE]

The wrong sort of person

and what would that be then. I am not stupid. I don’t expect people to hide terms away amongst other blurb. If ask a question I expect to be treated with respect even if my claim is not valid ( in their opinion). If anyone wants to buy from this shower then its fine by me.

Have a nice day Jon_s No offence taken

john101 · 21-05-2010, 21:19

Quote:

Originally Posted by Herts Iron

Reputable?

Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like?

I've used them for 2 years now without any problems - they've been great. However I can't comment on the cashback service, as I haven't used it.

alanwarwic · 23-05-2010, 15:06

Am sure it is easy to get confused.
I notice it does not say '3rd bill' etc but '3rd airtime bill'.

Now is the 1st bill an actual airtime bill or is the 2nd bill the actual 1st bill!!!??

For cashbacks I always sent by recorded delivery.
Worth it in case they have any ongoing financial trouble and 'try it on'. Of course the first ones they would pick on are those without any backup evidence.

21-05-2010, 08:25	#1
Herts Iron Forum Member Join Date: Oct 2007 Posts: 66	buymobilephones.net Reputable? Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like?

21-05-2010, 13:47	#2
jpmfan Forum Member Join Date: May 2006 Location: Leicester Posts: 235	If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you. I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through. No doubt others have had no problems but if you are going for a cash back deal watch out

21-05-2010, 14:05	#3
Jon_S Inactive Member Join Date: Dec 2009 Location: Cheshire Posts: 166	Quote: Originally Posted by jpmfan If you want me to be honest I would not deal with them again. I had a phone on one of there cashback deals. Unless you stick exactly to their terms they will try and wangle out of it. They only send the terms via email when you place the order so look out for them in the mass of blurb they send you. I think for the first one you have to send three months service providers invoices in with in so many days. If you get it slightly wrong then kiss your cash back good bye full stop. If you get the first one wrong then NO others will be paid . You cannot talk to the cash back department only send emails. The staff are rude and will not put you through. No doubt others have had no problems but if you are going for a cash back deal watch out To be fair that's the same with any retailer - the only way cashback deals can work is if some people fail to claim. Obviously if it was so easy to claim that everyone did so the deals would be nowhere near as good. Cashback deals offer great value for a savvy consumer - in effect he's taking advantage of other peoples lack of savvy. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions. For a lot of people signing up to a good straight tariff with no cashback or a deal with a free gift would be a better option.

21-05-2010, 17:50	#4
jpmfan Forum Member Join Date: May 2006 Location: Leicester Posts: 235	[quote=Jon_S;40409279]. The problem isn't the retailer it's the wrong sort of people signing up for these deals then complaining when they can't follow simple instructions. QUOTE] The wrong sort of person and what would that be then. I am not stupid. I don’t expect people to hide terms away amongst other blurb. If ask a question I expect to be treated with respect even if my claim is not valid ( in their opinion). If anyone wants to buy from this shower then its fine by me. Have a nice day Jon_s No offence taken

21-05-2010, 21:19	#5
john101 Forum Member Join Date: Dec 2006 Location: Liverpool Posts: 56	Quote: Originally Posted by Herts Iron Reputable? Thinking of going through them to get a Desire. I've never used a third-party before to get a new contract, so just wondering what they were like? I've used them for 2 years now without any problems - they've been great. However I can't comment on the cashback service, as I haven't used it.

23-05-2010, 15:06	#6
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Am sure it is easy to get confused. I notice it does not say '3rd bill' etc but '3rd airtime bill'. Now is the 1st bill an actual airtime bill or is the 2nd bill the actual 1st bill!!!?? For cashbacks I always sent by recorded delivery. Worth it in case they have any ongoing financial trouble and 'try it on'. Of course the first ones they would pick on are those without any backup evidence.

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