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Where has my service gone |
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#1 |
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Forum Member
Join Date: Oct 2005
Posts: 149
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Where has my service gone
10 days ago i lost my phone line and broadband. 24 hours later my landline was back on but have not had broadband since.
I called talktalk and to this day have made loads of calls with no headway. They seem to think i am no longer a customer and try to put through a new order and each time it gets rejected. I am now told i have been slammed and when i dial 150 it goes through to Sky. Talktalk say they are unable to do anything and Sky say i am not with them (i was until 3 months ago when i went to talktalk). I am at my wits end and even after contacting Ofcom, i seem no nearer to resolving this. I have my landline operating both in and out still though. Can anyone advise please before i go mad? |
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#2 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,903
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If you have been slammed you may need to complain to Ofcom to get it resolved.
http://www.ofcom.org.uk/consumeradvi...vacy/slamming/ That page has a link to an online form you fill in to get the issue looked at. Good luck though Ofcom are not noted for their speed in sorting out problems! |
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#3 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
10 days ago i lost my phone line and broadband. 24 hours later my landline was back on but have not had broadband since.
I called talktalk and to this day have made loads of calls with no headway. They seem to think i am no longer a customer and try to put through a new order and each time it gets rejected. I am now told i have been slammed and when i dial 150 it goes through to Sky. Talktalk say they are unable to do anything and Sky say i am not with them (i was until 3 months ago when i went to talktalk). I am at my wits end and even after contacting Ofcom, i seem no nearer to resolving this. I have my landline operating both in and out still though. Can anyone advise please before i go mad? However, it's not unheard of for Talk Talk to make mistakes - so your problem may well be as a result of their error(s)! |
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