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Humax Foxsat HDR loses timer programs after mains interuption |
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#51 |
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Join Date: Apr 2005
Location: Surrey, UK
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This isn't the first thread on the issue, it has been well noted and there is desire at a UK level to address the issue. The equation is resources, risk and feasibility.
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#52 |
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Join Date: Jun 2010
Location: North Devon
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Re "The equation is resources, risk and feasibility"
I would have thought 'reputation' and 'not fit for purpose' should also be in the equation |
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#53 |
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Join Date: Dec 2003
Posts: 121
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Quote:
This isn't the first thread on the issue, it has been well noted and there is desire at a UK level to address the issue. The equation is resources, risk and feasibility.
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#54 |
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Inactive Member
Join Date: Oct 2009
Posts: 3,089
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Quote:
This is not a minor irritation: it is a major flaw in the product which should take priority over the development of new products.
Although I can't remember the last time I suffered a power cut it is very worrying that a company can take such a relaxed attitude to a fundamental problem with a product. I had assumed, given the excellent reputation that Humax have, that the problem was intractable without a hardware revision. Now that we have been told that the problem is amenable to a software solution I find it odd, to say the least, that Humax have done nothing about it for eighteen months. |
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#55 |
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Join Date: Oct 2008
Location: Hampshire
Posts: 314
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Quote:
I can't remember the last time I suffered a power cut
That said, it really should be fixed as it is a fundamental thing for a PVR to do. If Humax made the loader software available on their website then those interested could upgrade. There would be lots of people who wouldn't know about the problem, these forums or the solution so only the people who wanted the software would install it. |
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#56 |
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Join Date: Dec 2003
Posts: 121
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There would be lots of people who wouldn't know about the problem, these forums or the solution so only the people who wanted the software would install it.
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#57 |
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Join Date: Jan 2007
Posts: 19,460
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I am wondering could the issue be that they don't get power cuts in Korea? Maybe Bob needs to underline the fact how common these are in the UK?
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#58 |
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Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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I am wondering could the issue be that they don't get power cuts in Korea? Maybe Bob needs to underline the fact how common these are in the UK?
In the UK systems at 11Kv and under are normally single fed but with a higher reswitchable restoration at the higher voltages. At the end of the day if someone sticks a pick in the 415V cable down your street you and your hdr (if in sby ) is stuffedOverhead systems the world over are more vulnerable to problems but much quicker to repair. |
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#59 |
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Join Date: Jan 2007
Posts: 19,460
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Quote:
There's no power system in the world immune to power cuts
. Perhaps power cuts are just far more frequent over here, so the Koreans haven't realise how important an issue it is to fix?
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#60 |
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Forum Member
Join Date: Dec 2003
Posts: 121
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It's not just power cuts, though. Most owners would happily unplug the HDR to use the socket for something else and it would not occur to them that they have to switch it on when they plug it back in. Most owners will be quite unaware of why their recordings have failed - and that is very lucky for Humax.
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#61 |
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Inactive Member
Join Date: Oct 2009
Posts: 3,089
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Quote:
Yes, obviously I didn't mean none
. Perhaps power cuts are just far more frequent over here, so the Koreans haven't realise how important an issue it is to fix?I can't remember having a power cut in the last 6 years - whilst I've been at my current address. The Humax developers were obviously concentrating on a very low standby power usage and they've done an excellent job on that front. It may well be that they are situated in an area that has a power supply as reliable as the one where I am and they just didn't consider it. |
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#62 |
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Join Date: Feb 2004
Location: Sunny France (sometimes)
Posts: 1,019
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Here in the French countryside (overhead wires) we get power cuts fairly regularly, especially during heavy rain or high winds.I'd say maybe once a month on average. They don't usually last long, 30 mins or so at most, but of course any interruption is enough to disrupt things like the HDR.
Curiously I noticed when we had one the other day and the HDR wasn't in standby that, when the power came back on it resumed in full operational mode. So I guess the workaround for now is not to put it in standby if you have any important recording due! |
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#63 |
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Join Date: Dec 2002
Location: Bucks
Posts: 378
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Re "The equation is resources, risk and feasibility"
I would have thought 'reputation' and 'not fit for purpose' should also be in the equation I'm in the suburbs of Milton Keynes and have had TWO power cuts in the last month - one around 1am for at least an hour; and another daytime for two minutes. Fortunately NONE during the ten days afterwards that I was away, so count myself lucky that the HDR was able on that occasion to perform its advertised PVR function despite the current flawed design, and that I have read this thread and realise for the future that if/when I notice a power cut to cycle the HDR! Humax won't be getting any future money of mine unless/until this is fixed in a timely manner! BTW: Just about every PC motherboard for years has the intelligence to know if it is being repowered after an unplanned powercut or not, so the logic/coding can't be that experimental/unproven/dangerous - and it's puzzling that $30+ PC board makers 100% account for that scenario while £250+ PVR makers can't be bothered! ![]() MKD |
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#64 |
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Forum Member
Join Date: Dec 2003
Posts: 121
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I think Humax are just taking advantage of the fact that most owners don't know why they lose the occasional recordings. There is no reason for anyone to link it with the fact that they have previously unplugged the HDR for a few minutes to sort out the cables or whatever. If the subject ever gets onto Watchdog you can bet there will be a fix out in no time!
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#65 |
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Guest
Join Date: Apr 2004
Posts: 957
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Quote:
Re "The equation is resources, risk and feasibility"
I would have thought 'reputation' and 'not fit for purpose' should also be in the equation As for reputation, there is a substantial fan base that will prop them up and ridicule any claim of a fault in the box. This ensures that any newcomers to places like this see those who complain of problems as the exception rather than the rule. I've yet to see anyone post an issue on here without at least a couple of pointless 'not a problem for me' responses. Lastly, and perhaps most importantly, the Foxsat HDR is functionally the best HD PVR currently on the market (IMO). If only they could get the stability, reliability, and performance to match the functionality I'd be happy however I think they'll want another wad of cash for that (i.e. for V2). |
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#66 |
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Forum Member
Join Date: Sep 2001
Location: South Coast, UK
Posts: 4,952
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Yes, one would also think it would be in the Freesat box specification that a Freesat+ device would be able to resume normal recording operations without user intervention after a power cut.
Automan. |
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#67 |
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Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
As for reputation, there is a substantial fan base that will prop them up and ridicule any claim of a fault in the box. This ensures that any newcomers to places like this see those who complain of problems as the exception rather than the rule. I've yet to see anyone post an issue on here without at least a couple of pointless 'not a problem for me' responses.
. But besides that I too would add my disappointment to the lack of support from humax over this major bug. I suffer power cuts on a regular basis. I'm begining to think they occur more often here than they do for a Korean peasant.
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#68 |
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Forum Member
Join Date: Oct 2004
Posts: 821
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Freesat is a product invented for people who live in the most remote spots of the UK, who otherwise would have proved expensive to cover by terrestrial means.
Therefore by definition the owners of this product will suffer more power interruptions than your average PVR owner. This needs to be covered in the Freesat+ specification and Humax need to assign the necessary resources to fix the unit with confidence - its been a massively successful product for them and this is the last big blot on the product. |
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#69 |
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Join Date: Jan 2004
Location: Hertfordshire
Posts: 4,520
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I used to suffer from power failures which was a right pain. Having the only PVR available that won't set the clock when power is resumed became frustrating. This really should have been fixed during that year Humax took to address foxsat issues and forumers wishlist addons.
OK credit to Bob for giving Humax input on this thread and not going quiet. Can I ask Bob, given resources allocated to UK work at the moment is on making the freeviewhd pvr, when, realistically, Korea will be able to release someone to looking at this foxsat issue, so that they can tell you one way or another if they can fix it? |
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#70 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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![]() ![]() 3 bloody power cuts this week and it's only tuesday... Whatsmore my UPS has died a death too
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#71 |
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Join Date: Jan 2004
Location: Hertfordshire
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![]() ![]() 3 bloody power cuts this week and it's only tuesday... Whatsmore my UPS has died a death too ![]() Or is it that a fuse box has tripped and after a power cut you have to manually flip the main switch on in the fuse box? In which case you can only get the hummy back up and running when you are physically back home. That was a problem for me - bloody annoying it was. |
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#72 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Don't you just leave the machine on? When power is restored the machine goes back to the 'on' state and clock updates itself and timers work.
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#73 |
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Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
The problem with leaving it on is that the box doesn't do it's housekeeping at 3 am and if I remember correctly the epg data starts to become flakey over the course of a couple of days.
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#74 |
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Join Date: Jun 2010
Location: North Devon
Posts: 15
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Quote:
Don't you just leave the machine on? When power is restored the machine goes back to the 'on' state and clock updates itself and timers work.
Or is it that a fuse box has tripped and after a power cut you have to manually flip the main switch on in the fuse box? In which case you can only get the hummy back up and running when you are physically back home. That was a problem for me - bloody annoying it was. As per Humax, you physically have to turn the box on to reset the clock Hence my proposal to make a one shot timer that will blip a relay with contacts wired across the on/standby switch on the front panel, thereby simulating physically turning the box on |
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#75 |
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Join Date: Nov 2003
Location: Cradley, Halesowen, W.Mids
Posts: 1,047
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Quote:
Even if box is on, after a mains interuption it comes back in standby mode, so doesn't reset the clock
As per Humax, you physically have to turn the box on to reset the clock Hence my proposal to make a one shot timer that will blip a relay with contacts wired across the on/standby switch on the front panel, thereby simulating physically turning the box on When I go on holiday I use the following workaround. Set the power off time to 2:55 AM, the power on time to 3:20 AM and the power on channel to 999. This has been left for 2 and a half weeks on 3 separate occassions and has been fine. The only chance of a power failure disrupting it is when it is in standby between 2:55 and 3:20. Of course I would still prefer the bug gets fixed though
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