I have just joined O2 pay and go and have set up my online account but i am having a problem with seeing Balance as keep getting this message
Important information about your account
For some reason we do not have a pay monthly online bill associated with the "usename and password" you have signed in with.
To view a pay monthly online bill you will need to have set up a pay monthly mobile phone account and when you set this account up you would have been given, or chosen a username and password. You need to use these original 'sign in' details to view your bill online.
If you can't remember your original sign in details, please go to our online username and password reminder.
If you are a Pay & Go customer, an O2 customer billed by a different company or not yet an O2 customer and are interested in our O2 pay monthly please see our Pay monthly deals in the online shop.
Apologies for any inconvenience.
I dont understand it so can someone please let me know what it means as i have done everything right that i should have done.
Many thanks
Important information about your account
For some reason we do not have a pay monthly online bill associated with the "usename and password" you have signed in with.
To view a pay monthly online bill you will need to have set up a pay monthly mobile phone account and when you set this account up you would have been given, or chosen a username and password. You need to use these original 'sign in' details to view your bill online.
If you can't remember your original sign in details, please go to our online username and password reminder.
If you are a Pay & Go customer, an O2 customer billed by a different company or not yet an O2 customer and are interested in our O2 pay monthly please see our Pay monthly deals in the online shop.
Apologies for any inconvenience.
I dont understand it so can someone please let me know what it means as i have done everything right that i should have done.
Many thanks