BT Vision will not start

maltaron · 11-06-2010, 16:48

My BT vision box has worked fine up until last night. Overnight we had a power cut and after reconnection the vision box failed to restart. I disconnected and reconnected the power and the screen shows "starting-please wait" and freezes at that screen. I have checked broadband, ethernet connection and carried out factory reset twice and get the same result. Can anyone help? TIA

Felson · 11-06-2010, 18:17

I Know when we had a power cut the box took a long time to get back to normal, have you left it long enough?

masona2 · 11-06-2010, 18:57

Yes - Felson is right.

When we had a power cut and I had to reboot the box 'starting, please wait' took ages. Would not respond.

BT tech told me to disconnect the V box then, whilst it was turned off, reset the hub. Once the hub had reset, I turned the box on and after a short while it rebooted.

If this does not work, ring BT.
They are very helpful (unlike Sky).

ncmoody · 11-06-2010, 21:45

Quote:

Originally Posted by maltaron

My BT vision box has worked fine up until last night. Overnight we had a power cut and after reconnection the vision box failed to restart. I disconnected and reconnected the power and the screen shows "starting-please wait" and freezes at that screen. I have checked broadband, ethernet connection and carried out factory reset twice and get the same result. Can anyone help? TIA

Yesterday mine did the same thing - however adter about an hour of please wait it gave me a CO1 error and wanted a reboot. I oblige and it rebooted, went into firmware upgrade cycle that took another hour.

It is now working fine. try to be patient and give it time to do itst thing.

Remember this thing runs on Windoes for Toasters; AKA WinCE.

foxkilla · 13-06-2010, 07:52

Quote:

Originally Posted by ncmoody

Remember this thing runs on Windoes for Toasters; AKA WinCE.

Which is not the reason the box has taken a long time to reboot!
12 posts and all you have done is denigrate long time and and friendly posters on this forum.
Try and adopt a less confrontational attitude and you will find this a useful forum.
Don't bother to reply as I won't get into the petty arguments you obviously seem to want!

speckledhen · 14-06-2010, 09:23

If you are using the powerline adaptors you may have to re boot them as well.

Best suggestion is to power off the HH, Vision and powerline adaptors and then re-power in this order
1. Home Hub.
2 .Powerline adaptors
3. Vision Box

Making sure that each item has fully rebooted before powering up the next.

stuntmaster · 14-06-2010, 09:49

Quote:

Originally Posted by speckledhen

If you are using the powerline adaptors you may have to re boot them as well.

Best suggestion is to power off the HH, Vision and powerline adaptors and then re-power in this order
1. Home Hub.
2 .Powerline adaptors
3. Vision Box

Making sure that each item has fully rebooted before powering up the next.

Good point. well said.

one of mine in the pair has given up the ghost. but yes those as you say need rebooting also.

11-06-2010, 16:48	#1
maltaron Forum Member Join Date: Feb 2008 Posts: 217	BT Vision will not start My BT vision box has worked fine up until last night. Overnight we had a power cut and after reconnection the vision box failed to restart. I disconnected and reconnected the power and the screen shows "starting-please wait" and freezes at that screen. I have checked broadband, ethernet connection and carried out factory reset twice and get the same result. Can anyone help? TIA

11-06-2010, 18:17	#2
Felson Forum Member Join Date: May 2010 Location: N.E England Posts: 113	I Know when we had a power cut the box took a long time to get back to normal, have you left it long enough?

11-06-2010, 18:57	#3
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Yes - Felson is right. When we had a power cut and I had to reboot the box 'starting, please wait' took ages. Would not respond. BT tech told me to disconnect the V box then, whilst it was turned off, reset the hub. Once the hub had reset, I turned the box on and after a short while it rebooted. If this does not work, ring BT. They are very helpful (unlike Sky).

11-06-2010, 21:45	#4
ncmoody Forum Member Join Date: Dec 2004 Location: Worcester UK Posts: 12	Quote: Originally Posted by maltaron My BT vision box has worked fine up until last night. Overnight we had a power cut and after reconnection the vision box failed to restart. I disconnected and reconnected the power and the screen shows "starting-please wait" and freezes at that screen. I have checked broadband, ethernet connection and carried out factory reset twice and get the same result. Can anyone help? TIA Yesterday mine did the same thing - however adter about an hour of please wait it gave me a CO1 error and wanted a reboot. I oblige and it rebooted, went into firmware upgrade cycle that took another hour. It is now working fine. try to be patient and give it time to do itst thing. Remember this thing runs on Windoes for Toasters; AKA WinCE.

13-06-2010, 07:52	#5
foxkilla Forum Member Join Date: Feb 2007 Posts: 286	Quote: Originally Posted by ncmoody Remember this thing runs on Windoes for Toasters; AKA WinCE. Which is not the reason the box has taken a long time to reboot! 12 posts and all you have done is denigrate long time and and friendly posters on this forum. Try and adopt a less confrontational attitude and you will find this a useful forum. Don't bother to reply as I won't get into the petty arguments you obviously seem to want!

14-06-2010, 09:23	#6
speckledhen Forum Member Join Date: Mar 2007 Posts: 767	If you are using the powerline adaptors you may have to re boot them as well. Best suggestion is to power off the HH, Vision and powerline adaptors and then re-power in this order 1. Home Hub. 2 .Powerline adaptors 3. Vision Box Making sure that each item has fully rebooted before powering up the next.

14-06-2010, 09:49	#7
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	Quote: Originally Posted by speckledhen If you are using the powerline adaptors you may have to re boot them as well. Best suggestion is to power off the HH, Vision and powerline adaptors and then re-power in this order 1. Home Hub. 2 .Powerline adaptors 3. Vision Box Making sure that each item has fully rebooted before powering up the next. Good point. well said. one of mine in the pair has given up the ghost. but yes those as you say need rebooting also.

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BT Vision will not start