SO we have been with BT for about 10 years now (and before but not with me as account holder) so when it came to us moving house we thought we would take BT with us. We were told we would have to pay £124.99 for line connection but we could pay £90 for BT Vision+ and the connection fee would be waived.
I emailed them about the time of the move and was told (via email) by a guy called David that yes, we would pay £90 for the box, and nothing for the connection. So we paid the £90 by direct debit.
Fast forward until now and we get the latest bill with a one-off charge for connection of just over £106 so I get in touch and was told (via email) by a guy called David that there never was such an offer and that we have to pay for both the box and the connection.
I am fuming (as I'm sure you can imagine) and am seriously considering binning BT altogether to get our broadband and phone from Sky.
I don't really know what advice I am expecting, I think I just needed to vent about the big conning gits.
I emailed them about the time of the move and was told (via email) by a guy called David that yes, we would pay £90 for the box, and nothing for the connection. So we paid the £90 by direct debit.
Fast forward until now and we get the latest bill with a one-off charge for connection of just over £106 so I get in touch and was told (via email) by a guy called David that there never was such an offer and that we have to pay for both the box and the connection.
I am fuming (as I'm sure you can imagine) and am seriously considering binning BT altogether to get our broadband and phone from Sky.
I don't really know what advice I am expecting, I think I just needed to vent about the big conning gits.