Hi, the internet on my mobile phone (samsung tocco lite) has been down for 3 days!! and the call center wont listen to me!

Day 1:- phone up, asked to switch phone off and on again constantly for 45 mins, eventually transfered to tech supprt who advise there are internet issue that should be resolved within an hour. Promised to call me next day to check

Day 2:- no call back! Call again and am told there is an internet issue tat started today, and there wasno prob the day before?!? but im told it can taje 72 hours for repair!

Day3- Still not working, phone again to be told there is no prob with internet, and to switch my phone on and off again!

GRR

Anyone esle having a mobile internet problem? just wont connect or time out etc.

I'm on t mobile in the London area and haven't had a problem at all. Could it e an issue with your phone?

im in devon so could be different area. def network and not phone, t-mobile customer service are just god aweful.

which is why im on 02

I know...i used to be..opnly just changed and have had nothing but crap from them!! their call centers are useless

I'm with virgin(T-mobile network) and my internet is down too.

i had too much trouble with their customer service unable to deal with the most simple of requests

I've been with them 8 years and never once had a problem, guess that's the luck of the drawer.

Anyway after 3 days of calling them and telling them about the obvious network fault, (a few advisers claimed to know about it and a few didnt) I was told it was clearly my phone and to go to the shop to arrange repair.



Went to the shop and they advised of the current local network fault, that started the same time as i reported it!!



Their customer service was ready to get my phone sent off for a problem that was raised 3 days ago!!!



That is the level of competence we are dealing with here.