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Old 21-06-2010, 21:25
campioni06
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Join Date: Dec 2006
Location: London UK
Posts: 304

Just had my O2 b/b and home phone activated today. Managed to disconnect the wireless rourter beofre it was propely set up, d'oh, but a free call to the O2 helpline, followed by a 5 minute chat with an English speaking person based in England and all up and running

Goodbye Virginn bb and BT landline. Better service and cheaper monthly cost, love it.
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Old 27-06-2010, 14:39
neil79
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Join Date: Aug 2005
Posts: 506
Just had my O2 b/b and home phone activated today. Managed to disconnect the wireless rourter beofre it was propely set up, d'oh, but a free call to the O2 helpline, followed by a 5 minute chat with an English speaking person based in England and all up and running

Goodbye Virginn bb and BT landline. Better service and cheaper monthly cost, love it.
My O2 Home phone is being activated in 2 weeks after getting great service & value from O2 for BB & mobile.

The point you make about the UK support is very true. I recently called BT (the B stands for British ) to see if they could match the O2 Home phone deals and to also sort out being slightly overcharged by BT. I got through to a UK sales guy and he could also see I had been overcharged by around £2 but he had to put me through to India to sort it out

Put through to Indian guy who could not or would not see that I had been overcharged for no apparent reason so went back to English guy who offered me 3 months discount to sign up with BT for another 12 months but could not sort out the overcharging issue. Bye bye BT and hello O2 home phone and the nice UK O2 man gave me another 3 months free on my O2 BB. That's the second 3 months free I have had in the last 12 months off O2
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Old 29-06-2010, 21:24
campioni06
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Join Date: Dec 2006
Location: London UK
Posts: 304
My O2 Home phone is being activated in 2 weeks after getting great service & value from O2 for BB & mobile.

The point you make about the UK support is very true. I recently called BT (the B stands for British ) to see if they could match the O2 Home phone deals and to also sort out being slightly overcharged by BT. I got through to a UK sales guy and he could also see I had been overcharged by around £2 but he had to put me through to India to sort it out

Put through to Indian guy who could not or would not see that I had been overcharged for no apparent reason so went back to English guy who offered me 3 months discount to sign up with BT for another 12 months but could not sort out the overcharging issue. Bye bye BT and hello O2 home phone and the nice UK O2 man gave me another 3 months free on my O2 BB. That's the second 3 months free I have had in the last 12 months off O2
You should have tried calling Virgin when I had broadband problems with them. First off its 50p per minute from landline/mobile unless you have a Virgin mobile and then its a free call. So I got a £10 Virgin sim and put it in a spare mobile. But then what do you get? Indian call centre. I've got nothing against Indian call centres unless the staff have no understanding of the English language, then it really annoys me. And the Virgin staff were clueless, totally clueless.

Had a few teething problems with my broadband wireless router, free calls from my O2 mobile and nice friendly English/Irish/Scottish people who understand what your saying, can't go wrong.
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Old 06-07-2010, 13:05
Paul@O2
o2 Support
 
Join Date: May 2010
Posts: 10
Hi campioni06,

Welcome to O2

I'm glad that you've had a good experience signing up and having your services activated.

Enjoy the services

Paul
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Old 06-07-2010, 20:00
campioni06
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Join Date: Dec 2006
Location: London UK
Posts: 304
Hi campioni06,

Welcome to O2

I'm glad that you've had a good experience signing up and having your services activated.

Enjoy the services

Paul
Cheers Paul. Since the initial teething problems (which can happen with any provider) I've glad to say its been a faultless connection
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