BT vision needs 3.6Mb

You need a minimum of 3.6Mb if you are to be left with the government minimum of 2Mb broadband while watching 'on-demand'. BT should not be selling this to anyone with a speed slower that 3.6Mb.

I think you mind want to read up a little bit more on the subject.

scotty2808 · 22-06-2010, 08:49

aye... you're way off the mark here.

the goverment target is that everyone can get 2mbps broadband. it's got nothing to do with additional services like VOD.

ie. if you get 2mb - it's up to you how you use it. if you decide to watch a program using a VOD service such as Vision or iPlayer on your PC that is your choice.

in that respect - you haven't been miss-sold anything.

i have heard when you stop watching a program on Vision if you select the "done" button, it should send a message to reset the line and stop the QoS policy that was applied whilst watching VOD. i haven't bothered to check/test myself as I am fortunate enough to have a good line.

neilmur · 22-06-2010, 14:05

Hands up if you would be happy paying BT £14.99 per month for a 400kb broadband speed? I thought not. That's what you're left with once BT vision uses up 1.6Mb of my 2Mb speed. No one in my house can use broadband if someone else is watching a BT vision film or an on-demand program. This was not explained to me so I was mis-sold. I would not have signed up to a service which cripples my broadband speed.

You thought wrong if you thought that the QOS would be released immediately. When I spoke to someone at technical support they said that it would take a few hours to clear and that they could do nothing about it and did nothing about it. I stopped watching an on-demand program at 7pm and my speed was 400kb 1/2 hour after watching. By 11pm my speed was still struggling to get up to 1.5Mb. You could contact technical support for yourself and let us know how you get on. NB they will probably not admit to it the first time you call and fob you off as they did me. It wasn't until I contacted them for the 3rd time about my slow broadband speed hours after watching on-demand that someone was prepared to admit that it took hours for the QOS to clear. He was amazingly candid about it as if everyone knew that and I shouldn't be surprised! He could do nothing and did do nothing to fix the problem.

I would really like to ditch Sky and use BT vision but I can't put up with my broadband speed being crippled for hours at a time.

You do need 3.6Mb = 1.6Mb for BT vision + 2Mb for broadband (the government's minimum standard)

In conclusion, if you don't have at least 3.6Mb speed don't sign up for BT vision, I do have a case.

Please let us know how you get on if you contact technical support.

Neil

PS
Very helpful! Timboy maybe you could suggest where I read up on "the matter".

Scotty, if I want to watch Iplayer on my PC I accept that I will use up some speed but BT vision was mis-sold to me as a replacement to Sky but better as you had on-demand as well - Sky doesn't render my broadband useless. You should have heard the cold caller. In retrospect she was being economical with the truth at every opportunity. Frankly she was being deceitful. As for the done button. Yes I clicked that. If it was that simple a fix do you not think that a technical support person would have told me to do that? I wish you much joy with your "good line".

wwwebber · 22-06-2010, 14:20

As you have been double posting - I though I would double reply lol :-

BTVision uses approx 1.5meg of your bandwidth for VOD programming. You obviously have a 2meg line. Did you really expect to still be able use the full 2meg whilst watching VOD ??, surely you deduced this yourself in advance ??

Also, a 400kb line is still very much useable for surfing the net - unless you download, share or stream online constantly.

I'm also still sceptical about the QOS not being released after you've finished watching VOD - I'd like someone elses opinion here.

Who did you speak to ? was it the BT Broadband helpdesk or the BTVision helpdesk ?.

Lastly, your 3.6meg statement is utterly untrue I'm afriad - as has been pointed out here by many other forum members.

alexdn32 · 22-06-2010, 18:16

When using Vision there is a slowdown on the broadband connection , but in fairness , for just browsing the net , Using Facebook etc , its perfectly fine. I have even been able to watch Youtube clips when Vision is being used.

I do notice however that once my other half has finished watching a program on Vision it doesnt take long before the speed of the broadband goes back up. So I can only assume the HomeHub is not working correctly or it has old firmware on it . Or the Vision box (Or leads connecting it to the internet) could be faulty , but don't take me word for it.

Hope this helps
Alex

timboy · 22-06-2010, 18:26

Quote:

It wasn't until I contacted them for the 3rd time about my slow broadband speed hours after watching on-demand that someone was prepared to admit that it took hours for the QOS to clear.

It's never happened to me when I had Vision. If it is taken hours for the QoS to it sounds more like a fault than anything else.

Quote:

You do need 3.6Mb = 1.6Mb for BT vision + 2Mb for broadband (the government's minimum standard)

No, you don't.

You obviously don't understand how it work hence why I said you should read up on the subject.

Quote:

In conclusion, if you don't have at least 3.6Mb speed don't sign up for BT vision, I do have a case.

You may think you do, but you don't.

Quote:

Very helpful! Timboy maybe you could suggest where I read up on "the matter".

You could do a google for 'uk government minimum broadband speed'. It'll will then explain to you that that the minimum they want you to have is 2Mb but what you decide to do with it it up to you and you aren't entitled to an extra speed if you decide to use it to watch VOD.

johnson293 · 22-06-2010, 22:14

From memory, when I had BT Vision, the Broadband speed was usually back to normal within a few moments of finishing watching VOD stuff.

scotty2808 · 22-06-2010, 22:18

Neil - 2 replies for you.

1. Report a fault Neil if your speed doesn't return to full whack.

2. Have you got the accelerator plate installed ? It may help you crank out a little more bandwidth from your line.

3. Sounds obvious too - have you isolated wiring (back to the master socket) to test/try to improve the line speed ?

scotty2808 · 22-06-2010, 22:21

Back to the 3.6mbps line thing -
What would be correct is if you were sold the service based on a constant VOD stream coming into your house. In that case - if there was a constant TV stream coming in - then yes you would need 3.6 meg to cover it plus have a reasonable amount left to surf the net fairly rapidly. In the case of Vision OD it uses a portion of your bandwidth temporarily then releases it.

I appreciate where you're coming from, I can see you're a bit annoyed and think you've been mis-sold. Whilst myself and at least 3 others are saying you're wrong, it doesn't mean you shouldn't feel undervalued or unhappy.

I suggest you try to make contact with BT Support on this forum and put a complaint in via them. They regularly check up on here and may be able to help with your displeasure at the service.

Good luck regardless and I hope like quite a few of the enthusiasts on here (like myself) - you can enjoy the service.

neilmur · 23-06-2010, 23:29

Quote:

As you have been double posting - I though I would double reply lol :-

excellent! as you're losing the argument the more 2Mb users that read these posts and don't get fooled into BT vision the better.

Quote:

BTVision uses approx 1.5meg of your bandwidth for VOD programming. You obviously have a 2meg line. Did you really expect to still be able use the full 2meg whilst watching VOD ??, surely you deduced this yourself in advance ??

No but I didn't think that I had anything to lose as the cold seller said that I could try it for 10 days & return if not happy. I, like you, did not know about the QOS stayng on the line for hours after watching on demand

Quote:

Also, a 400kb line is still very much useable for surfing the net - unless you download, share or stream online constantly.

Now you're having a laugh! why do BT etc boast 8Mb speeds and South Korea have a core structure of 100Mb if 400k is perfectly good? I think that you've been reading the BT cold seller's manual. It's not even good enough to check my webmail.

Quote:

I'm also still sceptical about the QOS not being released after you've finished watching VOD - I'd like someone elses opinion here.

Who did you speak to ? was it the BT Broadband helpdesk or the BTVision helpdesk ?.

BT vision. Maybe you don't have the dubious pleasure of being 3 miles from the exchange, at the end of the line with a 2Mb speed. An engineer spent 2 hours in my house tweeking things & putting a plate on my phone socket to get the speed from 320kb to 2Mb. Line signal attenuation is a complicated thing wwwebber.

Quote:

Originally Posted by alexdn32

Lastly, your 3.6meg statement is utterly untrue I'm afriad - as has been pointed out here by many other forum members.

No it's not!

Last edited by neilmur : 23-06-2010 at 23:38. Reason: adding a title

neilmur · 23-06-2010, 23:37

Quote:

When using Vision there is a slowdown on the broadband connection , but in fairness , for just browsing the net , Using Facebook etc , its perfectly fine. I have even been able to watch Youtube clips when Vision is being used.

Do you like me have the dubious pleasure of being 3 miles from the exchange, at the end of the line with a 2Mb speed? If not then you don't understand my experience.

Quote:

Originally Posted by alexdn32

I do notice however that once my other half has finished watching a program on Vision it doesnt take long before the speed of the broadband goes back up. So I can only assume the HomeHub is not working correctly or it has old firmware on it . Or the Vision box (Or leads connecting it to the internet) could be faulty , but don't take me word for it.

Hope this helps
Alex

Thanks for trying but the BT engineers have gone through all that and checked my line etc. - they could tell that I was at the end of the line and that my signal was ropey from their call centre.

neilmur · 23-06-2010, 23:47

Quote:

Originally Posted by timboy

It's never happened to me when I had Vision. If it is taken hours for the QoS to it sounds more like a fault than anything else.

Maybe you don't have the dubious pleasure of being 3 miles from the exchange, at the end of the line with a 2Mb speed. An engineer spent 2 hours in my house tweeking things & putting a plate on my phone socket to get the speed from 320kb to 2Mb. Line signal attenuation is a complicated thing wwwebber.

If it was a fault the BT engineers that checked my line when I asked about the speed being down for hours after using on demand would have done something about it. They said that there was no fault - it's just the way my line works.

neilmur · 23-06-2010, 23:49

Quote:

Originally Posted by johnson293

From memory, when I had BT Vision, the Broadband speed was usually back to normal within a few moments of finishing watching VOD stuff.

That's nice but you probably dont have the line that I have. 3 miles from the exchange, at the end of the line with a 2Mb speed.

neilmur · 23-06-2010, 23:52

Quote:

Neil - 2 replies for you.

1. Report a fault Neil if your speed doesn't return to full whack.

2. Have you got the accelerator plate installed ? It may help you crank out a little more bandwidth from your line.

3. Sounds obvious too - have you isolated wiring (back to the master socket) to test/try to improve the line speed ?

1. done that engineers can and did do nothing
2. yes I needed that to get from 320kb to my 2Mb
3. The engineer that installed my accelerator plate tried all that

neilmur · 24-06-2010, 00:03

Quote:

Back to the 3.6mbps line thing -
What would be correct is if you were sold the service based on a constant VOD stream coming into your house. In that case - if there was a constant TV stream coming in - then yes you would need 3.6 meg to cover it plus have a reasonable amount left to surf the net fairly rapidly. In the case of Vision OD it uses a portion of your bandwidth temporarily then releases it.

I appreciate where you're coming from, I can see you're a bit annoyed and think you've been mis-sold. Whilst myself and at least 3 others are saying you're wrong, it doesn't mean you shouldn't feel undervalued or unhappy.

OR WRONG. This is not something that is to be voted on. I've experienced it and I know that a 2Mb speed no use for BT vision.

Quote:

Originally Posted by scotty2808

I suggest you try to make contact with BT Support on this forum and put a complaint in via them. They regularly check up on here and may be able to help with your displeasure at the service.

Quote:

Good luck regardless and I hope like quite a few of the enthusiasts on here (like myself) - you can enjoy the service.

How do I contact BT support on this forum?

littleboo · 24-06-2010, 00:56

My full speed returns very quickly after using VOD, so I suspect either there is something unique about your installation or you have been mis-informed by the helpdesk.

Pretty much everthing else you have posted ( mutiple times ) is just confused nonsense.

scotty2808 · 24-06-2010, 08:27

to be honest Neil... i'll be surprised if anyone continues suggesting things for you.

search this forum and the internet forum where people are complaining about bt. usually you'll see them pop up somewhere with a response.

darthlinux · 24-06-2010, 08:45

I think the OP is confused he must think he should still get 2Mb whilst using VOD, why should you?, the government want everyone to be able to access atleast a 2Mb onternet connection, they don't want people to use 2Mb on VOD viewing and still get a extra 2Mb so they can browse the internet, I honestly think there is a fault if you speed doesn't go back.

wwwebber · 24-06-2010, 10:55

Quote:

Originally Posted by darthlinux

to be honest Neil... i'll be surprised if anyone continues suggesting things for you.

search this forum and the internet forum where people are complaining about bt. usually you'll see them pop up somewhere with a response.

Quote:

I think the OP is confused he must think he should still get 2Mb whilst using VOD, why should you?, the government want everyone to be able to access atleast a 2Mb onternet connection, they don't want people to use 2Mb on VOD viewing and still get a extra 2Mb so they can browse the internet, I honestly think there is a fault if you speed doesn't go back.

+1

He's a classic case of someone who thinks they are right despite cold hard facts staring them in the face

To the OP - call the BTVision helpdesk - the broadband people cant do a thing for you here. Go call them and tell them you have a problem with QOS - your line is fine.

jonesyboy · 24-06-2010, 11:14

Quote:

+1

He's a classic case of someone who thinks they are right despite cold hard facts staring them in the face

To the OP - call the BTVision helpdesk - the broadband people cant do a thing for you here. Go call them and tell them you have a problem with QOS - your line is fine.

+2

Quote:

NEILMUR
OR WRONG. This is not something that is to be voted on. I've experienced it and I know that a 2Mb speed no use for BT vision.

This quote sums up that thought very well. It makes me wonder why on earth people ask questions on here, if they have no intention of taking notice of all the well meant and informed answers. Many from people who have had Vision since it's release.(Me included)
2mb IS the minimum speed BT have always quoted for Vision. The fact whether the OP likes it is irrelevant

.

chiller15 · 24-06-2010, 13:23

A minimum of 2Mb is all you get. What you do with that 2Mb is up to you, just don't moan that you can't do everything you want at the same time. A 2Mb line simply can't. If you don't like it, pay more money for a better connection or switch companies.

It is your choice to use BT Vision. Don't use it, you save bandwidth. Use it, and you have less for doing other things. That is how the Internet works.

mfr · 24-06-2010, 13:57

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