o2 Early Upgraders check your contract expiry date.

on the air · 24-06-2010, 21:41

My o2 contract was due to expire November 2011.. I paid the early upgrade fee of £320 and signed up to a new 24 month tariff.

By my reckoning this should take me up to the 23-June-2012....

According to o2 , my contract renewal date is now 23-Oct-2013,,,,,,

If you have taken the early upgrade offer, i would recommend you check they have not whacked another 24 months onto the end of your existing contract, as they seem to have done with mine...

Will let you know the outcome of my email to customer services.

tigermad · 24-06-2010, 21:57

Done it to me an hubby too. Will check it again tomorrow

Rob68 · 25-06-2010, 00:01

Quote:

Originally Posted by on the air

My o2 contract was due to expire November 2011.. I paid the early upgrade fee of £320 and signed up to a new 24 month tariff.

By my reckoning this should take me up to the 23-June-2012....

According to o2 , my contract renewal date is now 23-Oct-2013,,,,,,

If you have taken the early upgrade offer, i would recommend you check they have not whacked another 24 months onto the end of your existing contract, as they seem to have done with mine...

Will let you know the outcome of my email to customer services.

Ouch £320 ( early upgrade plus the cost of the handset ) ?

You must be very wealthy or plain crazy !

on the air · 25-06-2010, 08:44

Not really. Handset was free on contract which I would have to pay anyway. Will get a minimum of £240 for my 3GS so in effect will cost me a maximum of £80.

myromeo · 25-06-2010, 09:09

Is the new iphone REALLY worth it over the 3GS tho?

I upgraded early a year ago and now my contract states upgrade date September 2009 but when I go to a shop to upgrade it tells them I cant, o2 CS say its something like nov 2011 wheras in reality its actually jan 2011... The only way I can get that from them is by asking them to manually COUNT 24 month from when I upgraded last. Their system is utterly confused and pretty much useless.

I keep trying the online upgrade on the off chance it lets me but alas, no such luck

on the air · 25-06-2010, 16:28

I think it is... otherwise I wouldnt have bothered...

My contract expiry date is now showing as correct in my o2 account, but not had a reply from customer services concerning so... Perhaps it just rectified itself overnight.

Mr Obseen · 25-06-2010, 16:55

If you early upgrade you WILL be locked into either a 18 or 24 months contract from the date you upgrade - regardless how long your current contract lasts.

psionic · 25-06-2010, 17:17

Quote:

Originally Posted by Mr Obseen

If you early upgrade you WILL be locked into either a 18 or 24 months contract from the date you upgrade - regardless how long your current contract lasts.

One would have thought so yes. But it seems in some cases they are adding the 18month or 24 months to the original contract expiry date not the upgrade date (ie now) despite some people buying out early and taking advantage of the early upgrade deal. It's probably some system error.

davethorp · 25-06-2010, 17:21

Did it to me after I upgraded yesterday. Sorted itself out this morning though

24-06-2010, 21:41	#1
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	o2 Early Upgraders check your contract expiry date. My o2 contract was due to expire November 2011.. I paid the early upgrade fee of £320 and signed up to a new 24 month tariff. By my reckoning this should take me up to the 23-June-2012.... According to o2 , my contract renewal date is now 23-Oct-2013,,,,,, If you have taken the early upgrade offer, i would recommend you check they have not whacked another 24 months onto the end of your existing contract, as they seem to have done with mine... Will let you know the outcome of my email to customer services.

24-06-2010, 21:57	#2
tigermad Forum Member Join Date: Jul 2002 Posts: 741	Done it to me an hubby too. Will check it again tomorrow

25-06-2010, 00:01	#3
Rob68 Forum Member Join Date: Jul 2007 Location: Dartford, Kent Posts: 517	Quote: Originally Posted by on the air My o2 contract was due to expire November 2011.. I paid the early upgrade fee of £320 and signed up to a new 24 month tariff. By my reckoning this should take me up to the 23-June-2012.... According to o2 , my contract renewal date is now 23-Oct-2013,,,,,, If you have taken the early upgrade offer, i would recommend you check they have not whacked another 24 months onto the end of your existing contract, as they seem to have done with mine... Will let you know the outcome of my email to customer services. Ouch £320 ( early upgrade plus the cost of the handset ) ? You must be very wealthy or plain crazy !

25-06-2010, 08:44	#4
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	Not really. Handset was free on contract which I would have to pay anyway. Will get a minimum of £240 for my 3GS so in effect will cost me a maximum of £80.

25-06-2010, 09:09	#5
myromeo Forum Member Join Date: Jun 2008 Location: Tyne & Wear Posts: 1,326	Is the new iphone REALLY worth it over the 3GS tho? I upgraded early a year ago and now my contract states upgrade date September 2009 but when I go to a shop to upgrade it tells them I cant, o2 CS say its something like nov 2011 wheras in reality its actually jan 2011... The only way I can get that from them is by asking them to manually COUNT 24 month from when I upgraded last. Their system is utterly confused and pretty much useless. I keep trying the online upgrade on the off chance it lets me but alas, no such luck

25-06-2010, 16:28	#6
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	I think it is... otherwise I wouldnt have bothered... My contract expiry date is now showing as correct in my o2 account, but not had a reply from customer services concerning so... Perhaps it just rectified itself overnight.

25-06-2010, 16:55	#7
Mr Obseen Forum Member Join Date: May 2009 Location: Far Far Away Posts: 1,749	If you early upgrade you WILL be locked into either a 18 or 24 months contract from the date you upgrade - regardless how long your current contract lasts.

25-06-2010, 17:17	#8
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by Mr Obseen If you early upgrade you WILL be locked into either a 18 or 24 months contract from the date you upgrade - regardless how long your current contract lasts. One would have thought so yes. But it seems in some cases they are adding the 18month or 24 months to the original contract expiry date not the upgrade date (ie now) despite some people buying out early and taking advantage of the early upgrade deal. It's probably some system error.

25-06-2010, 17:21	#9
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Did it to me after I upgraded yesterday. Sorted itself out this morning though

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o2 Early Upgraders check your contract expiry date.