Samsung TV problem

Tekkytyke · 27-06-2010, 14:05

An elderley relative of mine has been having trouble with her SamsungLE26R74BDX freeview telly.
Apparantly the freeview channels disappeared a few days ago. So of course she scanned the tv which picked them back up again. But this can last for a few minutes to a few hours before needing to be redone.
Has anyone any ideas. She has had the aerial checked which is fine, the neighbours tvs are ok so im assuming it is a tv fault.
Any help much appreciated

ProDave · 27-06-2010, 16:04

Do the channels disappear from the EPG, or are they still there but get "no signal"?

Do all channels disappear or just some?

Where are you?

I ask because I am having possibly a similar issue with a freeview box where some channels give "no signal" but there are duplicated in the 800's that work. Everything is fine immediately after a re scan, but some time later the channels go dead and the working duplicates appear.

I'm suspecting bad data in the NIT.

aja · 27-06-2010, 16:50

Quote:

Originally Posted by Tekkytyke

An elderley relative of mine has been having trouble with her SamsungLE26R74BDX freeview telly.
Apparantly the freeview channels disappeared a few days ago. So of course she scanned the tv which picked them back up again. But this can last for a few minutes to a few hours before needing to be redone.
Has anyone any ideas. She has had the aerial checked which is fine, the neighbours tvs are ok so im assuming it is a tv fault.
Any help much appreciated

Is her tv aeriel connected directly to the tv or via a vcr/dvd recorder?

stylzz · 28-06-2010, 12:02

Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option

Tekkytyke · 30-06-2010, 21:16

Quote:

Originally Posted by aja

Is her tv aeriel connected directly to the tv or via a vcr/dvd recorder?

Yes the TV is plugged straight into the aerial

Tekkytyke · 30-06-2010, 21:18

Quote:

Originally Posted by ProDave

Do the channels disappear from the EPG, or are they still there but get "no signal"?

Do all channels disappear or just some?

Where are you?

I ask because I am having possibly a similar issue with a freeview box where some channels give "no signal" but there are duplicated in the 800's that work. Everything is fine immediately after a re scan, but some time later the channels go dead and the working duplicates appear.

I'm suspecting bad data in the NIT.

The relative is in Yorkshire. I think all the channels dissapear and no signal appears. Scanning only seems to work for a few minutes

Tekkytyke · 30-06-2010, 21:19

Quote:

Originally Posted by stylzz

Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option

Cheers i'll advise her to try this tommorow

Nigel Goodwin · 30-06-2010, 21:47

Quote:

Originally Posted by Tekkytyke

The relative is in Yorkshire. I think all the channels dissapear and no signal appears. Scanning only seems to work for a few minutes

If she's on Emley Moor, then it's running on half the aerial array, with half the transmitter power feeding a dummy load.

This is causing massive problems, and presumably mainly to one side of the mast? - but I've no idea which side. On personal experieince, reception to the south is well down though, loads of complaints.

It's planned work, ready for DSO - but has been extended until the end of August.

call100 · 01-07-2010, 13:01

Quote:

Originally Posted by stylzz

Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option

Not usually good advice to an elderly relative...Sorry if this sounds patronising, but, it's very easy to make a mistake in there......

Tekkytyke · 01-07-2010, 13:47

Quote:

Originally Posted by call100

Not usually good advice to an elderly relative...Sorry if this sounds patronising, but, it's very easy to make a mistake in there......

Ha! Its ok ive got another relative going to see her and ive passed the instructions on.

call100 · 01-07-2010, 14:35

Quote:

Originally Posted by Tekkytyke

Ha! Its ok ive got another relative going to see her and ive passed the instructions on.

27-06-2010, 14:05	#1
Tekkytyke Forum Member Join Date: Dec 2006 Posts: 836	Samsung TV problem An elderley relative of mine has been having trouble with her SamsungLE26R74BDX freeview telly. Apparantly the freeview channels disappeared a few days ago. So of course she scanned the tv which picked them back up again. But this can last for a few minutes to a few hours before needing to be redone. Has anyone any ideas. She has had the aerial checked which is fine, the neighbours tvs are ok so im assuming it is a tv fault. Any help much appreciated

27-06-2010, 16:04	#2
ProDave Forum Member Join Date: Apr 2001 Location: Northern Scottish Highlands Posts: 11,307	Do the channels disappear from the EPG, or are they still there but get "no signal"? Do all channels disappear or just some? Where are you? I ask because I am having possibly a similar issue with a freeview box where some channels give "no signal" but there are duplicated in the 800's that work. Everything is fine immediately after a re scan, but some time later the channels go dead and the working duplicates appear. I'm suspecting bad data in the NIT.

27-06-2010, 16:50	#3
aja Guest Join Date: Jan 2003 Posts: 1,435	Quote: Originally Posted by Tekkytyke An elderley relative of mine has been having trouble with her SamsungLE26R74BDX freeview telly. Apparantly the freeview channels disappeared a few days ago. So of course she scanned the tv which picked them back up again. But this can last for a few minutes to a few hours before needing to be redone. Has anyone any ideas. She has had the aerial checked which is fine, the neighbours tvs are ok so im assuming it is a tv fault. Any help much appreciated Is her tv aeriel connected directly to the tv or via a vcr/dvd recorder?

28-06-2010, 12:02	#4
stylzz Forum Member Join Date: Mar 2006 Location: Cheshire Posts: 144	Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option

30-06-2010, 21:16	#5
Tekkytyke Forum Member Join Date: Dec 2006 Posts: 836	Quote: Originally Posted by aja Is her tv aeriel connected directly to the tv or via a vcr/dvd recorder? Yes the TV is plugged straight into the aerial

30-06-2010, 21:18	#6
Tekkytyke Forum Member Join Date: Dec 2006 Posts: 836	Quote: Originally Posted by ProDave Do the channels disappear from the EPG, or are they still there but get "no signal"? Do all channels disappear or just some? Where are you? I ask because I am having possibly a similar issue with a freeview box where some channels give "no signal" but there are duplicated in the 800's that work. Everything is fine immediately after a re scan, but some time later the channels go dead and the working duplicates appear. I'm suspecting bad data in the NIT. The relative is in Yorkshire. I think all the channels dissapear and no signal appears. Scanning only seems to work for a few minutes

30-06-2010, 21:19	#7
Tekkytyke Forum Member Join Date: Dec 2006 Posts: 836	Quote: Originally Posted by stylzz Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option Cheers i'll advise her to try this tommorow

30-06-2010, 21:47	#8
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Tekkytyke The relative is in Yorkshire. I think all the channels dissapear and no signal appears. Scanning only seems to work for a few minutes If she's on Emley Moor, then it's running on half the aerial array, with half the transmitter power feeding a dummy load. This is causing massive problems, and presumably mainly to one side of the mast? - but I've no idea which side. On personal experieince, reception to the south is well down though, loads of complaints. It's planned work, ready for DSO - but has been extended until the end of August.

01-07-2010, 13:01	#9
call100 Forum Member Join Date: Mar 2005 Posts: 6,572	Quote: Originally Posted by stylzz Try going into the digital menu and check you have the latest software. Other than that there is a hidden menu. With the tv in standby press info, menu, mute and then standby and go to the reset option Not usually good advice to an elderly relative...Sorry if this sounds patronising, but, it's very easy to make a mistake in there......

01-07-2010, 13:47	#10
Tekkytyke Forum Member Join Date: Dec 2006 Posts: 836	Quote: Originally Posted by call100 Not usually good advice to an elderly relative...Sorry if this sounds patronising, but, it's very easy to make a mistake in there...... Ha! Its ok ive got another relative going to see her and ive passed the instructions on.

01-07-2010, 14:35	#11
call100 Forum Member Join Date: Mar 2005 Posts: 6,572	Quote: Originally Posted by Tekkytyke Ha! Its ok ive got another relative going to see her and ive passed the instructions on.

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Samsung TV problem