I am getting really angry with Vodaphone at the moment, my Sim Card is no longer active according to the message on the Blackberry screen, the technical support team and customer services do not understand what has happened.
I have been on the phone now for over 1 hour..Here are other problems I have experienced:
1. If you call after 10pm to report a phone lost or stolen or anything major, be prepared you maybe waiting for a very long time...Monday night I was on hold for 1.5 hours and still never got through to anyone.
2. Certain times of the day including RIGHT NOW I'm back in a queue to speak to customer services ZZZzzz 20 mins so far still nothing
3. Where are Vodaphone Call Centres? Sometimes is very hard to understand what is been said due to interference with customer services, general bad quality and accents which don't even sound English hard to understand. I guess at least Vodafone don't transfer calls to India...
4. Calls keep dis-connecting you in a very long queue then suddenly the music stops, then it's rings, then the line is dead.
Can somebody please give me a telephone number to a department within Vodafone that can actually help me, maybe a customer relations department or something
I have been on the phone now for over 1 hour..Here are other problems I have experienced:
1. If you call after 10pm to report a phone lost or stolen or anything major, be prepared you maybe waiting for a very long time...Monday night I was on hold for 1.5 hours and still never got through to anyone.
2. Certain times of the day including RIGHT NOW I'm back in a queue to speak to customer services ZZZzzz 20 mins so far still nothing
3. Where are Vodaphone Call Centres? Sometimes is very hard to understand what is been said due to interference with customer services, general bad quality and accents which don't even sound English hard to understand. I guess at least Vodafone don't transfer calls to India...
4. Calls keep dis-connecting you in a very long queue then suddenly the music stops, then it's rings, then the line is dead.
Can somebody please give me a telephone number to a department within Vodafone that can actually help me, maybe a customer relations department or something