Orange connection getting slower....

nedchester · 03-07-2010, 11:35

Up until a few months ago I was getting 3.5 Mbps download and 0.5 Mbps upload. This gradually deteriorated down to 0.8 Mbps download and 0.2 Mbps second upload.
Emailed orange about this and they gave me all the guff about connection set up, connecting to the main phone socket (it is) etc. They then state that having done a line test they have found they need to alter my broadband speed either up or DOWN(!!) So what is likely to be causing this problem?

I am serious thinking of jumping to o2 or Sky which from the reviews seem to offer a better service than Orange (especially o2)

One thing of note is that I am on the old £5 unlimited broadband with my Orange phone. I got a phone call from Orange a few months ago asking me if I'd like to 'upgrade' to the select package. I pointed out to the person on the phone that I wasn't going to upgrade as I'd pay more for less (£9 and no phone calls via Livebox!) He told me the 'select' service would offer more 'reliable' broadband.

The speed has slowed markedly since. Is it possible that my connection is being throttled in order to get me to upgrade?????

If it doesn't improve in 7 days then I'll be asking for my MAC code and it'll be bye bye Orange

The Lord Lucan · 03-07-2010, 13:16

Wrong section....

nedchester · 03-07-2010, 16:11

Sorry!!

CXC3000 · 06-07-2010, 19:28

Hi nedchester.

Similar thing happened to me (only it lasted for about 4 weeks); it was horrible, considering every single day was a nightmare; seemed like 6 months, lol.

I gave Orange too much benefit of the doubt, and in the end, I'd had enough. Asked for my MAC; received it in about 3-4 days (via e-mail), signed up with 02, and never looked back since.

Getting over 17 meg every day, regardless of the time of day; brilliant

nedchester · 06-07-2010, 21:52

Quote:

Originally Posted by CXC3000

Hi nedchester.

Similar thing happened to me (only it lasted for about 4 weeks); it was horrible, considering every single day was a nightmare; seemed like 6 months, lol.

I gave Orange too much benefit of the doubt, and in the end, I'd had enough. Asked for my MAC; received it in about 3-4 days (via e-mail), signed up with 02, and never looked back since.

Getting over 17 meg every day, regardless of the time of day; brilliant

Still very slow and I'll be asking for my MAC code tomorrow evening and then off to o2 like yourself.

Crab Paste · 06-07-2010, 22:00

Do you switch your router off, or leave it on all the time?

What's your synch speed?

CXC3000 · 06-07-2010, 22:26

Quote:

Originally Posted by nedchester

Still very slow and I'll be asking for my MAC code tomorrow evening and then off to o2 like yourself.

BTW, make sure your exchange is LLU-enabled. You don't want to go for 02's Access product.

Make sure it's not that before you sign up. Type in your location here to find out if you can get 02 LLU :

http://www.samknows.com/broadband/exchange_search

nedchester · 06-07-2010, 22:33

Quote:

Originally Posted by Crab Paste

Do you switch your router off, or leave it on all the time?

What's your synch speed?

It's usually on all the time. I have switched it off and then on, moved it around and still no difference.

How do I find my synch speed?

nedchester · 06-07-2010, 22:35

Quote:

Originally Posted by CXC3000

BTW, make sure your exchange is LLU-enabled. You don't want to go for 02's Access product.

Make sure it's not that before you sign up. Type in your location here to find out if you can get 02 LLU :

http://www.samknows.com/broadband/exchange_search

Yes it is LLU enabled for o2

Carmen Queasy · 06-07-2010, 22:56

Try resetting the router, or give Orange the benefit of the doubt and call their technical support. You might not find them amazing but they need to do what you ask to rule out anything from your end first... at the end of their diagnostics they can run a line test for you.

nedchester · 07-07-2010, 06:57

Quote:

Originally Posted by Carmen Queasy

Try resetting the router, or give Orange the benefit of the doubt and call their technical support. You might not find them amazing but they need to do what you ask to rule out anything from your end first... at the end of their diagnostics they can run a line test for you.

Have reset the router. Moved it around the house etc.

Orange have done a line test and say the is a problem and will try and alter the speed (upwards or downwards (!!)). Was told it would take 48 hours last week!

I will give them a call tonight when I get back home from work and if not satisfied will get my MAC

nedchester · 07-07-2010, 17:03

Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved.

Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!!

CXC3000 · 07-07-2010, 17:35

Quote:

Originally Posted by nedchester

Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved.

Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!!

Woo-hoo ! - another satisfied customer (for all the wrong reasons)

Resonance · 07-07-2010, 19:16

Quote:

Originally Posted by nedchester

Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved.

Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!!

Make sure you sign up to O2 via Quidco for £50 cashback.

http://www.quidco.com/o2-home-broadband/

nedchester · 07-07-2010, 19:34

Quote:

Originally Posted by Resonance

Make sure you sign up to O2 via Quidco for £50 cashback.

http://www.quidco.com/o2-home-broadband/

Oh Thanks for reminding me about that. Will use that link as soon as I get my MAC code.

Will report back once my o2 is up and running.

Pepperoni Man · 12-07-2010, 15:48

Another disatisfied Orange customer here - also waiting for MAC code before moving.

In short Orange have been the worse company I have ever dealt with. We have been effectively without broadband for a month owing to slow speed problem. I have spent hundreds of hours on the phone to them to no avail.

I will be putting up a separate thread on my experiences once I can access broadband at home again..

A terrible company with massive service delivery and customer service problems.

nedchester · 19-07-2010, 12:43

Well my o2 connection just went live and here are the results.

At 8am this morning (Orange connection):

http://www.speedtest.net/result/884338695.png

A few minutes ago with o2:

http://www.speedtest.net/result/884485478.png

CXC3000 · 19-07-2010, 13:03

Quote:

Originally Posted by nedchester

Well my o2 connection just went live and here are the results.

At 8am this morning (Orange connection):

http://www.speedtest.net/result/884338695.png

A few minutes ago with o2:

http://www.speedtest.net/result/884485478.png

How come you're still with Orange and 02 at the same time ?

- have you got 2 separate telephone lines ?

And which package are you on for both ? - and you also need to give it about 10 days for 02 BB to settle down. You might see a higher speed than what you're getting at the moment.

nedchester · 19-07-2010, 14:21

Quote:

Originally Posted by CXC3000

How come you're still with Orange and 02 at the same time ?

- have you got 2 separate telephone lines ?

And which package are you on for both ? - and you also need to give it about 10 days for 02 BB to settle down. You might see a higher speed than what you're getting at the moment.

At 8 am was before I was cut off from Orange. I was disconnected round 9am and back with o2 on the same line around 1130am.

Just the one line.

CXC3000 · 19-07-2010, 18:34

Quote:

Originally Posted by nedchester

At 8 am was before I was cut off from Orange. I was disconnected round 9am and back with o2 on the same line around 1130am.

Just the one line.

Ah, I see.

Well, report back in about 10 days; after that, you'll get your true speed.

And which package are you on ?

nedchester · 19-07-2010, 19:17

Quote:

Originally Posted by CXC3000

Ah, I see.

Well, report back in about 10 days; after that, you'll get your true speed.

And which package are you on ?

Will do. I'm on the Premium Package.

03-07-2010, 11:35	#1
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Orange connection getting slower.... Up until a few months ago I was getting 3.5 Mbps download and 0.5 Mbps upload. This gradually deteriorated down to 0.8 Mbps download and 0.2 Mbps second upload. Emailed orange about this and they gave me all the guff about connection set up, connecting to the main phone socket (it is) etc. They then state that having done a line test they have found they need to alter my broadband speed either up or DOWN(!!) So what is likely to be causing this problem? I am serious thinking of jumping to o2 or Sky which from the reviews seem to offer a better service than Orange (especially o2) One thing of note is that I am on the old £5 unlimited broadband with my Orange phone. I got a phone call from Orange a few months ago asking me if I'd like to 'upgrade' to the select package. I pointed out to the person on the phone that I wasn't going to upgrade as I'd pay more for less (£9 and no phone calls via Livebox!) He told me the 'select' service would offer more 'reliable' broadband. The speed has slowed markedly since. Is it possible that my connection is being throttled in order to get me to upgrade????? If it doesn't improve in 7 days then I'll be asking for my MAC code and it'll be bye bye Orange

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03-07-2010, 13:16	#2
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Wrong section....

03-07-2010, 16:11	#3
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Sorry!!

06-07-2010, 19:28	#4
CXC3000 Inactive Member Join Date: Dec 2006 Location: Shire of York Posts: 9,728	Hi nedchester. Similar thing happened to me (only it lasted for about 4 weeks); it was horrible, considering every single day was a nightmare; seemed like 6 months, lol. I gave Orange too much benefit of the doubt, and in the end, I'd had enough. Asked for my MAC; received it in about 3-4 days (via e-mail), signed up with 02, and never looked back since. Getting over 17 meg every day, regardless of the time of day; brilliant

06-07-2010, 21:52	#5
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by CXC3000 Hi nedchester. Similar thing happened to me (only it lasted for about 4 weeks); it was horrible, considering every single day was a nightmare; seemed like 6 months, lol. I gave Orange too much benefit of the doubt, and in the end, I'd had enough. Asked for my MAC; received it in about 3-4 days (via e-mail), signed up with 02, and never looked back since. Getting over 17 meg every day, regardless of the time of day; brilliant Still very slow and I'll be asking for my MAC code tomorrow evening and then off to o2 like yourself.

06-07-2010, 22:00	#6
Crab Paste Forum Member Join Date: Nov 2004 Posts: 2,845	Do you switch your router off, or leave it on all the time? What's your synch speed?

06-07-2010, 22:26	#7
CXC3000 Inactive Member Join Date: Dec 2006 Location: Shire of York Posts: 9,728	Quote: Originally Posted by nedchester Still very slow and I'll be asking for my MAC code tomorrow evening and then off to o2 like yourself. BTW, make sure your exchange is LLU-enabled. You don't want to go for 02's Access product. Make sure it's not that before you sign up. Type in your location here to find out if you can get 02 LLU : http://www.samknows.com/broadband/exchange_search

06-07-2010, 22:33	#8
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by Crab Paste Do you switch your router off, or leave it on all the time? What's your synch speed? It's usually on all the time. I have switched it off and then on, moved it around and still no difference. How do I find my synch speed?

06-07-2010, 22:35	#9
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by CXC3000 BTW, make sure your exchange is LLU-enabled. You don't want to go for 02's Access product. Make sure it's not that before you sign up. Type in your location here to find out if you can get 02 LLU : http://www.samknows.com/broadband/exchange_search Yes it is LLU enabled for o2

06-07-2010, 22:56	#10
Carmen Queasy Forum Member Join Date: Oct 2004 Location: Middesbrough (via Manchester) Posts: 37,343	Try resetting the router, or give Orange the benefit of the doubt and call their technical support. You might not find them amazing but they need to do what you ask to rule out anything from your end first... at the end of their diagnostics they can run a line test for you.

07-07-2010, 06:57	#11
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by Carmen Queasy Try resetting the router, or give Orange the benefit of the doubt and call their technical support. You might not find them amazing but they need to do what you ask to rule out anything from your end first... at the end of their diagnostics they can run a line test for you. Have reset the router. Moved it around the house etc. Orange have done a line test and say the is a problem and will try and alter the speed (upwards or downwards (!!)). Was told it would take 48 hours last week! I will give them a call tonight when I get back home from work and if not satisfied will get my MAC

07-07-2010, 17:03	#12
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved. Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!!

07-07-2010, 17:35	#13
CXC3000 Inactive Member Join Date: Dec 2006 Location: Shire of York Posts: 9,728	Quote: Originally Posted by nedchester Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved. Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!! Woo-hoo ! - another satisfied customer (for all the wrong reasons)

07-07-2010, 19:16	#14
Resonance Forum Member Join Date: Jan 2010 Posts: 9,212	Quote: Originally Posted by nedchester Well still very slow. Rang up tech support (in India) no date for when the problem will be resolved. Rang for MAC code and now awaiting email with said code in a few days time and then I'll be off!! Make sure you sign up to O2 via Quidco for £50 cashback. http://www.quidco.com/o2-home-broadband/

07-07-2010, 19:34	#15
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by Resonance Make sure you sign up to O2 via Quidco for £50 cashback. http://www.quidco.com/o2-home-broadband/ Oh Thanks for reminding me about that. Will use that link as soon as I get my MAC code. Will report back once my o2 is up and running.

12-07-2010, 15:48	#16
Pepperoni Man Forum Member Join Date: May 2007 Posts: 7,242	Another disatisfied Orange customer here - also waiting for MAC code before moving. In short Orange have been the worse company I have ever dealt with. We have been effectively without broadband for a month owing to slow speed problem. I have spent hundreds of hours on the phone to them to no avail. I will be putting up a separate thread on my experiences once I can access broadband at home again.. A terrible company with massive service delivery and customer service problems.

19-07-2010, 12:43	#17
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Well my o2 connection just went live and here are the results. At 8am this morning (Orange connection): http://www.speedtest.net/result/884338695.png A few minutes ago with o2: http://www.speedtest.net/result/884485478.png

19-07-2010, 13:03	#18
CXC3000 Inactive Member Join Date: Dec 2006 Location: Shire of York Posts: 9,728	Quote: Originally Posted by nedchester Well my o2 connection just went live and here are the results. At 8am this morning (Orange connection): http://www.speedtest.net/result/884338695.png A few minutes ago with o2: http://www.speedtest.net/result/884485478.png How come you're still with Orange and 02 at the same time ? - have you got 2 separate telephone lines ? And which package are you on for both ? - and you also need to give it about 10 days for 02 BB to settle down. You might see a higher speed than what you're getting at the moment.

19-07-2010, 14:21	#19
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by CXC3000 How come you're still with Orange and 02 at the same time ? - have you got 2 separate telephone lines ? And which package are you on for both ? - and you also need to give it about 10 days for 02 BB to settle down. You might see a higher speed than what you're getting at the moment. At 8 am was before I was cut off from Orange. I was disconnected round 9am and back with o2 on the same line around 1130am. Just the one line.

19-07-2010, 18:34	#20
CXC3000 Inactive Member Join Date: Dec 2006 Location: Shire of York Posts: 9,728	Quote: Originally Posted by nedchester At 8 am was before I was cut off from Orange. I was disconnected round 9am and back with o2 on the same line around 1130am. Just the one line. Ah, I see. Well, report back in about 10 days; after that, you'll get your true speed. And which package are you on ?

19-07-2010, 19:17	#21
nedchester Forum Member Join Date: Jan 2006 Posts: 154	Quote: Originally Posted by CXC3000 Ah, I see. Well, report back in about 10 days; after that, you'll get your true speed. And which package are you on ? Will do. I'm on the Premium Package.

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Orange connection getting slower....