|
||||||||
Responses from ITV regarding EPG foul-ups |
![]() |
|
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Inactive Member
Join Date: Oct 2009
Posts: 3,089
|
Responses from ITV regarding EPG foul-ups
Just got one:
------------------------------------------------------------------------ Thank you for your recent email regarding EPG failure on FREESAT. I can confirm that this is not an ITV issue and other broadcasters are also affected. However, the issue is being addressed by those responsible for the EPG data on the Freeview platform and will hopefully be resolved shortly. May I take this opportunity to thank you for taking the time to contact us here at ITV. ------------------------------------------------------------------------ Seem like BS to me as ITV seem to be far and away the worst offender and if it were a general problem why does it seem to only affect specific series of programmes? |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Mar 2002
Location: Oxford
Posts: 12,689
|
Quote:
Just got one:
------------------------------------------------------------------------ Thank you for your recent email regarding EPG failure on FREESAT. I can confirm that this is not an ITV issue and other broadcasters are also affected. However, the issue is being addressed by those responsible for the EPG data on the Freeview platform and will hopefully be resolved shortly. May I take this opportunity to thank you for taking the time to contact us here at ITV. ------------------------------------------------------------------------ Seem like BS to me as ITV seem to be far and away the worst offender and if it were a general problem why does it seem to only affect specific series of programmes? |
|
|
|
|
|
#3 |
|
Forum Member
Join Date: Jul 2009
Location: Caithness
Posts: 249
|
Quote:
Note the person who replied has changed from freesat at the start to blaming Freeview near the end. Obviously someone without a clue.
Just a standard letter that they put out for both FreeSat and FreeView. It would seem that the person who sent out the mail just changed the one over to FreeSat and forgot the second one. Simples!! |
|
|
|
|
|
#4 |
|
Forum Member
Join Date: Dec 2008
Posts: 4,556
|
Its not a freesat wide problem, its ITV and ITV only so either ITV are screwing up or someone who does the EPG is screwing up only with ITV.
That message is a standard fob off, they havent even looked into the problem, no wonder everyone thinks they are a joke. |
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Nov 2009
Location: Scouser in Chilterns
Posts: 711
|
Identical reply to me too..
Perhaps if i'd remained in the Pool I'd be OK.. ![]() as it is like others I'm 20 miles from London..and nothing else programmed at the times involved.. |
|
|
|
|
|
#6 |
|
Forum Member
Join Date: Jun 2010
Location: Perchede, France
Posts: 1,936
|
Quote:
Its not a freesat wide problem, its ITV and ITV only so either ITV are screwing up or someone who does the EPG is screwing up only with ITV.
That message is a standard fob off, they havent even looked into the problem, no wonder everyone thinks they are a joke. I'am and my Humax are quite new friends but but I have yet to have a recoding problem - but there again my TV tastes don't tend to correspond with IVT progs (as yet). I agree it's a fob off. |
|
|
|
|
|
#7 |
|
Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
|
It's not an epg problem. The epg and schedule is correct (The programme and crid codes are correct which is why the schedule updates to the next episode). The problem is connected to accurate recording, What appears to be happening is ITV is sending the programme status change to start the recording but changing the event ID at short notice so the hdr ignores the start recording signal because it's apparently not for the programme the hdr is waiting to record, so it ignores it. Frankly the level of incompetence in ITV staggers me
![]() You would think they woould have the expertise to get it right but apparently not. |
|
|
|
|
|
#8 |
|
Forum Member
Join Date: Oct 2003
Location: Devon UK
Posts: 355
|
Quote:
It's not an epg problem. The epg and schedule is correct (The programme and crid codes are correct which is why the schedule updates to the next episode). The problem is connected to accurate recording, What appears to be happening is ITV is sending the programme status change to start the recording but changing the event ID at short notice so the hdr ignores the start recording signal because it's apparently not for the programme the hdr is waiting to record, so it ignores it. Frankly the level of incompetence in ITV staggers me
![]() You would think they woould have the expertise to get it right but apparently not. Perhaps a similar worded email from yourself to ITV and ask that it be forwarded to their Multiplexer operator? I believe the term is "Running status flag". Frank |
|
|
|
|
|
#9 |
|
Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
|
Quote:
Graham,
Perhaps a similar worded email from yourself to ITV and ask that it be forwarded to their Multiplexer operator? I believe the term is "Running status flag". Frank If the problem continues I will complain to OFCOM and suggest anyone else affected does the same. As in all these things a report of the problem quoting what happens together with a reasoned argument as to why it must down to ITV hopefully will produce a solution. Simply stating that the problem is confined to ITV1 and not the other ITV channels ought to make them realise there is something wrong. |
|
|
|
|
|
#10 |
|
Forum Member
Join Date: Sep 2005
Location: Kent
Posts: 691
|
Interestingly after a chain of emails I have been asked to keep a log and report the issues to viewerservices and that the technical team are looking into it.
Is it only Humax boxes having this issue? |
|
|
|
|
|
#11 |
|
Forum Member
Join Date: Oct 2003
Location: Devon UK
Posts: 355
|
Quote:
Is it only Humax boxes having this issue? Frank |
|
|
|
|
|
#12 |
|
Forum Member
Join Date: Sep 2005
Location: Kent
Posts: 691
|
Emmerdale tonight (8pm) isnt being picked up by the series link
|
|
|
|
|
|
#13 |
|
Forum Member
Join Date: Mar 2002
Location: Oxford
Posts: 12,689
|
Quote:
Emmerdale tonight (8pm) isnt being picked up by the series link
|
|
|
|
|
|
#14 |
|
Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
|
Quote:
It is definitely only on the freesat side - on Sky both SD and ITV1HD show series link available for tonight.
) have changed the series crid hence the failure to pick up tonights episode. Anyone brave enough should dump the old series record reservation and start a new one.Second possibility is that they have given tonights episode the same programme crid as the last one so the box thinks it's a repeat. |
|
|
|
|
|
#15 |
|
Forum Member
Join Date: Aug 2009
Posts: 236
|
Quote:
It has a series link and the crids line up with the next episode. I can't check what crids the last episode used but it looks as ITV (bless em
) have changed the series crid hence the failure to pick up tonights episode. Anyone brave enough should dump the old series record reservation and start a new one.Second possibility is that they have given tonights episode the same programme crid as the last one so the box thinks it's a repeat.
|
|
|
|
|
|
#16 |
|
Forum Member
Join Date: Sep 2005
Location: Kent
Posts: 691
|
Just emailed ITV again.
Looked back at my chain of emails to them, first was sent 5th April - so this has been going on for some time. Although does seem to have escalated of late. Not sure if this is relevant, but the failed recordings all show as CH 119 rather than ITV1HD. |
|
|
|
|
|
#17 |
|
Forum Member
Join Date: Jan 2008
Posts: 1,246
|
Coronation Street didn't record for me last night even though when I switched onto the channel, the "To be recorded" symbol showed up in the bottom left of the banner.
This isn't the first time this has happened. I shall have to set the series link to record on ITV "LD" from now on and just manually stop it if I'm in watching in HD. |
|
|
|
|
|
#18 |
|
Forum Member
Join Date: Feb 2006
Location: Hants (New Forest)
Posts: 1,665
|
Most likely an irrelevant question.
![]() Does method of reservation have anything to do with the problem? Version 1 Selecting ITV1 then HD version, then Series link Version 2 Selecting ITV HD then series link |
|
|
|
|
|
#19 |
|
Forum Member
Join Date: Dec 2008
Posts: 4,556
|
I used version 2 as Ive deleted the SD ITV channel.
|
|
|
|
|
|
#20 |
|
Forum Member
Join Date: Jan 2008
Posts: 1,246
|
Quote:
I used version 2 as Ive deleted the SD ITV channel.
@Flyer 10, if you're having the same problem, it must be a problem regardless of which version we use. |
|
|
|
|
|
#21 |
|
Forum Member
Join Date: Dec 2008
Posts: 4,556
|
Yup, so its not limited to region or how the recordings are done, it must be an ITV cock up.
|
|
|
|
|
|
#22 |
|
Forum Member
Join Date: Oct 2007
Location: edinburgh
Posts: 20
|
john59
hi again,just to inform you that coronation street did not record last night,had series link on.thought it was a problem with my humax pvr,but as i see on the forum other people are having the same problem.hope the relevant people get there act together sooner or later as my lovely wife loves her soaps.
|
|
|
|
|
|
#23 |
|
Forum Member
Join Date: Oct 2007
Location: edinburgh
Posts: 20
|
john59
sorry its a humax pvr i have,dont know where i got foxsat from.agh the mind must be going haha.
|
|
|
|
|
|
#24 |
|
Inactive Member
Join Date: Oct 2009
Posts: 3,089
|
Quote:
sorry its a humax pvr i have,dont know where i got foxsat from.agh the mind must be going haha.
You may well have got it from the front panel.
|
|
|
|
|
|
#25 |
|
Forum Member
Join Date: Oct 2007
Location: edinburgh
Posts: 20
|
john59
thank you,jepson,thought i was losing my marbles.your right,it says humax on front of box,that is maker of box.foxsat is model.going for a lie down now ha ha .
|
|
|
|
![]() |
|
|
All times are GMT. The time now is 23:52.





) have changed the series crid hence the failure to pick up tonights episode. Anyone brave enough should dump the old series record reservation and start a new one.