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Channels Showing Full Widescreen Films
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PowerJC
05-02-2011
Originally Posted by DVDfever:
“I looked on their site for a way to contact them via email but only found a phone number and I'm not wasting my phone bill to tell some disinterested 12-year-old in Godknowswhere how wrong they are.”

Form to complain here https://contactus.samsung.com/custom...jsp?SITE_ID=31

This could probably be an advertising standards issue as they are falsely implying that the player will be able to uncover picture behind the bars. This kind of nonsence will ensure people will continue thinking the black bars are covering up picture and they are missing something.
be more pacific
05-02-2011
Originally Posted by Steve_Whelan:
“Slightly off topic, In the marketing blurb for samsungs new TVs and BD players, they state our new technoligy automatical expands 2.3:1 movies to 16:9 filling the screen so you see the film as it was suposed to be seen without the annoying black bars, er no the aspect it was filmed in is the way it is supossed to be seen, this poor marketing will only confuse the uneducated even more.

http://www.samsung.com/uk/consumer/t...ype=prd_detail”

Incredible! They tell us that "Blu-ray is the only way you can get full HD 1080p images on your new HD TV." and then they encourage us to watch films in a cropped and zoomed format which isn't even 720p.
DVDfever
05-02-2011
Originally Posted by PowerJC:
“Form to complain here https://contactus.samsung.com/custom...jsp?SITE_ID=31

This could probably be an advertising standards issue as they are falsely implying that the player will be able to uncover picture behind the bars. This kind of nonsence will ensure people will continue thinking the black bars are covering up picture and they are missing something.”

Thanks for that. Just sent them this:

"I'm sending this message to complain about the description on this page: http://www.samsung.com/uk/consumer/t...ype=prd_detail

You basically state that black bars in films are covering up the picture beneath them and that by altering them to 16:9, with your TVs, that is how the picture is MEANT to be seen?!

Let me get this straight... you've manufactured a TV that *creates* image on the fly? How did you manage that(?)

Get this changed or you'll be up before the Advertising Stands Authority for talking a complete load of misleading bunkum. Thankyou."
PhilH36
06-02-2011
Whilst I obviously agree the advertising is misleading I hope you worded your complaint in more diplomatic and professional language than that,otherwise I wouldn't expect them to take much notice of it.
DVDfever
06-02-2011
Originally Posted by PhilH36:
“Whilst I obviously agree the advertising is misleading...”

Nope, nothing to read of interest here. You always criticise anything I post on DS, even once multi-quoting about 15 posts that I'd made in the same thread! It's getting tiresome, Phil.
allanp81
06-02-2011
To be fair to Phil, if you actually sent that to Samsung then I would expect them to just laugh at your email and delete it.
Steve_Whelan
06-02-2011
I think it would be worth sending your complaint to the ASA, i think Samsung will still be on their radar after the investigation and subsequent fines over the marketing of their LED back lit TVs a couple of years ago. Samsung must be stupid trying to pull such a misleading marketing trick so soon.
PhilH36
06-02-2011
Originally Posted by allanp81:
“To be fair to Phil, if you actually sent that to Samsung then I would expect them to just laugh at your email and delete it.”

That's exactly the point I was trying to make. To DVDFever,I'm not out to criticise everything you post,much of what you post is perfectly valid and interesting,and as I said I fully agree that the advert is misleading. But if you want or expect Samsung to take any notice of your complaint then you need to address them in a proper and professional manner.
DVDfever
06-02-2011
Originally Posted by PhilH36:
“That's exactly the point I was trying to make. To DVDFever,I'm not out to criticise everything you post,much of what you post is perfectly valid and interesting,and as I said I fully agree that the advert is misleading. But if you want or expect Samsung to take any notice of your complaint then you need to address them in a proper and professional manner.”

I got the point across to them. I didn't want a long conversation with them about it.
allanp81
06-02-2011
Well as I said, they're just going to ignore your email then. I would as it just comes across as rude to be honest.
DVDfever
06-02-2011
Originally Posted by allanp81:
“Well as I said, they're just going to ignore your email then. I would as it just comes across as rude to be honest.”

Based on what's been said since, they're not going to ignore mention of the ASA.
be more pacific
06-02-2011
Originally Posted by DVDfever:
“Based on what's been said since, they're not going to ignore mention of the ASA.”

We've been here before with your strange and abusive correspondence about DOGs and animated pop-up Graham Nortons. Whatever valid points you might make are completely undermined by your unpleasant tone and rude jibes.

It's almost as if you're giving the recipient permission to bin your letter or delete your email.
DVDfever
07-02-2011
Originally Posted by be more pacific:
“We've been here before with your strange and abusive correspondence about DOGs and animated pop-up Graham Nortons. Whatever valid points you might make are completely undermined by your unpleasant tone and rude jibes.

It's almost as if you're giving the recipient permission to bin your letter or delete your email.”

Well, I got this reply:

"Thank you for contacting Samsung and I have pleasure in providing the
following assistance.

We always look forward to customer feedback and comments.
We are committed to continuously improving the experience for our customers and your comments are
important to us.

Kindly note that you contacted Samsung Technical Support department but your suggestion has been
forwarded to the appropriate department.

If you require any further assistance, please contact Samsung again and
we will be more than happy to help."

So they didn't bin it. So
allanp81
07-02-2011
Hah, that's obviously an automated response! Once it gets to a human it will be binned.
DVDfever
07-02-2011
Originally Posted by allanp81:
“Hah, that's obviously an automated response! Once it gets to a human it will be binned.”

No, this was the automated response, beforehand:
"Thank you for your e-mail to Samsung. We will reply to your e-mail shortly.

Samsung Customer Care Centre

This is an automatically generated reply. Please do not reply to sending e-mail address."

Funny how it's always the same people who wade in to criticise anything I post
allanp81
07-02-2011
I've never criticised you before this thread but if you can't see that both those responses are just automated then you may be slightly deranged.
DVDfever
07-02-2011
Originally Posted by allanp81:
“I've never criticised you before this thread but if you can't see that both those responses are just automated then you may be slightly deranged.”

Charming(!)

Underneath what I posted, it added:

"Kind regards,
Tina Shephard.

Online Support Team
SAMSUNG Customer Support Centre"

Unless Tina is a computer...
allanp81
07-02-2011
There was nothing in either email referencing anything you wrote in yours. Normally if a real person had taken the time to write that much they would probably mention something about what you had wrote about.
DVDfever
07-02-2011
Originally Posted by allanp81:
“There was nothing in either email referencing anything you wrote in yours. Normally if a real person had taken the time to write that much they would probably mention something about what you had wrote about.”

So your saying the computer is called Tina?
allanp81
07-02-2011
Sigh.

And it's spelt you're.
be more pacific
07-02-2011
Originally Posted by DVDfever:
“So your saying the computer is called Tina?”

Oh dear.

"Kindly note that you contacted Samsung Technical Support department but your suggestion has been
forwarded to the appropriate department."

The very most Tina did was take a cursory glance at your comments and then click on a standard "wrong department" template.
DVDfever
07-02-2011
Originally Posted by allanp81:
“Sigh.

And it's spelt you're.”

Oh dear. A typo. The world is about to go all '2012' because of that.
DVDfever
07-02-2011
Originally Posted by be more pacific:
“Oh dear.

"Kindly note that you contacted Samsung Technical Support department but your suggestion has been
forwarded to the appropriate department."

The very most Tina did was take a cursory glance at your comments and then click on a standard "wrong department" template.”

So it wasn't immediately deleted upon receipt, then.
DVDfever
07-02-2011
If/when I get a reply from them I will post it here.
Libretio
11-02-2011
2.35:1 films on Freeview for next week (12 - 18 February):

Once again, Film4 are screening the 3-D film THE BOUNTY HUNTER (1.85:1) in 2-D, which is hardly their fault, but I thought I'd mention it anyway. And, also as usual, the 15-certificate EYE OF THE NEEDLE (also 1.85:1) is screening on More4 in an early morning slot, which means it will be cut to pieces. C4 has done this repeatedly with this particular title, with no mention before each transmission that viewers are getting an edited version.


• THE ABYSS (Film4)
• AIR FORCE ONE (BBC 3)
• ALIEN (Film4)
• AN AMERICAN HAUNTING (Channel 5)
• ANNA AND THE KING (More4)
• APOLLO 13 (ITV 2)
• AROUND THE WORLD IN 80 DAYS (Film4)
• AVP: ALIEN VS. PREDATOR (C4)

• BASIC INSTINCT (ITV 2)
• BATMAN BEGINS (ITV 2)
• BLACK KNIGHT (Film4)
• BODY OF LIES (Sky3)
• THE BRAVADOS (Film4)
• BRAVEHEART (More4)
• THE BRAVE ONE (Film4)
• BRIDGET JONES: THE EDGE OF REASON (ITV 2)
• THE BUSINESS (Film4)

• THE CRIMSON RIVERS [Les Rivieres Pourpres] (Film4)

• THE DAMNED (BBC 2)
• DIAMONDS ARE FOREVER (ITV 4)
• DIE HARD 4.0 [Live Free or Die Hard ] (Film4)
• DO NOT DISTURB (Film4)

• EASY VIRTUE (BBC 2)
• THE ENEMY BELOW (Film4)
• EVAN ALMIGHTY (ITV 2)

• FERRIS BUELLER'S DAY OFF (Film4)
• FOOL'S GOLD (Film4)
• FORCE 10 FROM NAVARONE (Five USA)
• FOUR BROTHERS (Film4)

• GERONIMO (More4)
• GIRL WITH A PEARL EARRING (BBC 1)
• A GOOD MAN IN AFRICA (ITV 3)
• GOOD MORNING, MISS DOVE (Film4) [2.55:1]

• HOW TO STEAL A MILLION (Film4)

• THE ITALIAN JOB (E4)

• KINGPIN (E4)

• L.A. CONFIDENTIAL (C4)
• LAST HOLIDAY (Film4)
• LAST OF THE DOGMEN (Five USA)
• THE LEAGUE OF EXTRAORDINARY GENTLEMEN (C4)
• THE LEFT HAND OF GOD (Film4) [2.55:1]
• LOONEY TUNES: BACK IN ACTION (ITV 1)

• MISSION TO MARS (ITV 4)

• NED KELLY (ITV 4)
• NIGHT PASSAGE (ITV 4)

• ON HER MAJESTY'S SECRET SERVICE (ITV 4)

• PALE RIDER (ITV 4)

• THE REAPING (Fiver)
• A REASON TO LIVE, A REASON TO DIE [Una Ragione per Vivere, Una Ragione per Morire] (ITV 4)
• REVOLVER (Channel 5)
• THE RIVER'S EDGE (Film4)
• THE ROYAL TENENBAUMS (BBC 1)
• THE RUINS (BBC 1)
• RUN FATBOY RUN (Film4)
• RUSHMORE (Film4)

• SHANGHAI KNIGHTS (BBC 2)
• SHAUN OF THE DEAD (ITV 1)
• SOLDIER (ITV 4)
• STAR WARS EPISODE V: THE EMPIRE STRIKES BACK (ITV 1)

• URBAN LEGENDS: FINAL CUT (Fiver)

• LA VIE EN ROSE [La Mτme] (BBC 2)

• WHAT A GIRL WANTS (Channel 5)
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