i only use them for the landline and want to move it to sky - but can i find the number to call to do this......not a chance.

on the website there is a contact info help for scenarios you may want help with but no email or phone number to contact them.

i've just got my bill and there's nothing on there either. last year i tried to cancel they told me i was a month into a 12mth contract even tho i'd been with them for yrs and not signed anything.

anyone have the number - my dd has bounced again as it comes out towards the end of my paymonth so its gonna cost mer £25.

Contact sky and tell them you want to port your BT telephone to them, they will arrange cancellation with BT

thanks geoff, i'll do that tomorrow.

last year i got the bt number from somewhere, rung to cancel, and was told i was on a 12mths contract that had just started - i denied this but apparently they had 'written' to me.

totally out of order it is not advertised on their site where or how to cancel bt services.

150 / 0800 800 150 (or 0330 1234 150 from a mobile) would get you to almost any BT department but, as you're leaving, best to get your new provider to do the work and demonstrate how efficient they are.

BT tried that argument with me.

They claimed to had sent me in the post with my bill a copy of the new terms and conditions. The Lady from BT did not know what to say when I explained I was paperless billing. She did however decide to raise her voice to me.

They held me to there Termination fee. I refused to pay and told the CEO department the same by email. I requested there final response in writing. BT decided to waive the cancellation charges.

I am as one of the many who are fed up with the way I have been treated by BT.

When ever I have had a problem with BT it is always their Indian call centre I get and they are useless. I have to try and explain myself three times which is not on. They cannot understand English properly and the numerous of times where I have had to send an e-mail to their CEO to get something sorted out because I have had the phone put down on me or the call just rudely disconnected. It is ridiculous how BT make their money. If I ran a business like what BT do I would have bankrupt by now.

I phoned up BT to see when my contract runs out and was told after I paid this bill I would only have £35.00 to pay to get out of it. I phoned Sky this week and my telephone line and calls will be moved over to them by the 15th of July. So good riddens to BT and if I get a Final bill more than that I was quoted then I will only pay what I was quoted.

My husband died in February. I cancelled his landline and BT Internet in March.
In April they sent me a bill which I paid.
In May they sent me another bill and when I contacted them they said they had no record of the cancellation and they required a months notice.
Perhaps wrongly, but with everything else I have to deal with regarding my husbands death I gave up on it and didn't argue.
I paid what I expected to be the last bill in June and today they have sent me another bill.
When I rang them to say they must have made a mistake they told me it is an early cancellation fee as he renewed his contract last October.
I said "But he's dead"
The woman on the end of the phone went away for five minutes and then came back and said "There is nothing I can do about it"
At the end of the call she said "Have a fabulous day"

I would suggest you go to the CAB especially if the service was solely in your husbands name.

Hi lynwood3,

I am really sorry about this, can you email me the account number on the bill, your name and a link to this thread to btcare@bt.com and I'll get this sorted for you?

Thanks,

Stephanie

I have just arranged to swap over my bypass and main numbers as BT are stopping the little-known bypass facility and am also cancelling call diversion. Was told that I would be sent some written confirmation by post. Will examine this documentation carefully to ensure that it is not a disguise for a new contract as I think I'll probably be dumping BT in the near future.
Employees of BT who 'erroneously' claim someone is locked into a contract should be reported to the police and charged with attempted fraud - because that is what it is!