Iphone 4 Friday announcement

Soundburst · 15-07-2010, 16:42

Quote:

You're a bit confident aren't you?

Apple could do anything tomorrow, including:

- denying everything outright, giving people a technical lecture on why they think nothing is wrong
- announce a software fix that will solve the issue properly (not likely given that iOS 4.1 beta release)
- announce that they're giving bumpers to everyone for free (not an actual fix)
- announce a replacement programme for people who have a problem with their phone

I would say the chance of a meaningful fix is still pretty slim.

I hope the minority that suffer real world issues come away feeling satisfied that they can use their phones

David Tee · 15-07-2010, 16:48

Quote:

Originally Posted by Soundburst

I hope the minority that suffer real world issues come away feeling satisfied that they can use their phones

And how do you think that will happen?

Soundburst · 15-07-2010, 17:00

I don't particularly care as long as they feel they can use their problems are resolved.

If I was Apple and a minority had come back to my store I'd have issued a statement saying:

"it has come to our attention that a small number of users feel they have problems that arise from holding the phone in a way that covers the antenna. Anyone who feels they cannot use their phones can return the phone for a full refund."

Daveoc64 · 15-07-2010, 17:03

Quote:

Originally Posted by Soundburst

I don't particularly care as long as they feel they can use their problems are resolved.

If I was Apple and a minority had come back to my store I'd have issued a statement saying:

"it has come to our attention that a small number of users feel they have problems that arise from holding the phone in a way that covers the antenna. Anyone who feels they cannot use their phones can return the phone for a full refund."

That wont cut it with investors, customers and now - a US Senator has written to Apple demanding an answer.

You can't ship faulty products and just tell people that they can get a refund on them.

That is NOT going to be acceptable in the long term.

Soundburst · 15-07-2010, 17:07

It's not faulty. The phone works flawlessly unless your cover the antenna. The antenna may be designed badly - but it's not a "fault".

Apple will do an exchange program if they feel necessary - like a battery recall. Anyone who feels they need it , can bring their phone to an Apple store and then the geniuses can sort out the problem.

Money isn't the issue of an exchange program. It's just not a big deal. Apple have gone from an $11 share price to a $200+ in the space of six years.

If they feel they need to do an exchange program then they will - without even thinking about cost.

Daveoc64 · 15-07-2010, 17:11

Quote:

Originally Posted by Soundburst

Apple will do an exchange program if they feel necessary - like a battery recall. Anyone who feels they need it , can bring their phone to an Apple store and then the geniuses can sort out the problem.

Money isn't the issue of an exchange program. It's just not a big deal. Apple have gone from an $11 share price to a $200+ in the space of six years.

If they feel they need to do an exchange program then they will - without even thinking about cost.

Past experience shows that to not be the case.

Apple has shipped computers with faulty hard drives and Graphics Cards that have been recalled by the manufacturer of those components, but Apple hasn't let their customers get those components fixed.

MrKev · 15-07-2010, 17:11

They aren't 'faulty products' though.

There is a flaw in the design which can cause a problem for some people - a small minority of people in real world use. I think offering a refund to anyone who is dissatisfied is fair enough.

Daveoc64 · 15-07-2010, 17:12

Quote:

Originally Posted by MrKev

They aren't 'faulty products' though.

There is a flaw in the design which can cause a problem for some people - a small minority of people in real world use. I think offering a refund to anyone who is dissatisfied is fair enough.

The US Senator disagrees with that.

Soundburst · 15-07-2010, 17:14

Quote:

Originally Posted by Daveoc64

Past experience shows that to not be the case.

Apple has shipped computers with faulty hard drives and Graphics Cards that have been recalled by the manufacturer of those components, but Apple hasn't let their customers get those components fixed.

If those components fail then they can be replied via the one year warranty.

Either way we'll see tomorrow.

Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums

Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal.

moox · 15-07-2010, 17:32

Soundburst:

Why are you still spinning for Apple, telling us that no one has the issue, the phone is perfect, and then go on to comment about how the "haters" are talking about a phone that they don't own.

Yet, you don't own the phone yourself - you're just as bad as you claim the "haters" are.

I know you won't see it this way, since you're a deep Apple fanboy, so praise of a product that you don't own or use is allowed, but criticism is not.

Daveoc64 · 15-07-2010, 17:33

Quote:

Originally Posted by Soundburst

If those components fail then they can be replied via the one year warranty.

That's not acceptable. If there's an inherent flaw with a product that you manufacture then you should offer to replace the faulty components. Apple was/is knowingly charging people to fix inherently flawed components that had been recalled.

Quote:

Originally Posted by Soundburst

Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums

p

I would happily stop bitching and moaning if they fix this problem.

Quote:

Originally Posted by Soundburst

Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal.

Legally, that isn't the case. Not here or in the US. I don't see Apple doing that, as it is not a good move from a legal standpoint.

David Tee · 15-07-2010, 17:34

Quote:

Originally Posted by Soundburst

If those components fail then they can be replied via the one year warranty.

Either way we'll see tomorrow.

Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums

Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal.

Seriously. You don't see the irony?

moox · 15-07-2010, 17:35

Quote:

Originally Posted by Soundburst

If those components fail then they can be replied via the one year warranty.

What about if the components don't fail within warranty? Those who have paid the extortionate price for AppleCare can use that, but those who haven't are well out of luck.

If the component is defective and it isn't an isolated incident, it shouldn't take Apple years to admit that something is wrong. We shouldn't even need to wait for Apple to admit it.

If we use your logic (it should fail within the first year), it took Apple up to 4 years to admit troubles with hard drives in its MacBooks (admission means that users can get it fixed for free - important since none of those machines would be under AppleCare), and has taken 2 years to admit a fault with its design in the Time Capsule. Those aren't the only two instances.

If they don't do it tomorrow, how long will it take for them to admit the antenna is defective?

AxeVictim · 15-07-2010, 17:36

Problem is people waited for months for the iphone4 they dont want a refund they want a working phone.Ive held off buying one because of the signal problem but if i did have one i would be looking for a replacement working phone not a refund.

Soundburst · 15-07-2010, 17:38

I'm not spinning. I'm not saying there aren't problems.

A small number of users hold the phone in a way that covers the antenna. That causes the issue. It's due to holding position and thus those users can return the phone if they feel they need too.

What's the big deal?

My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls. I'm being pragmatic

Jimbo Asprilla · 15-07-2010, 17:38

Apple are holding an iPhone press conference ?

I hope they hold it right.......

Daveoc64 · 15-07-2010, 17:40

Quote:

Originally Posted by Soundburst

I'm not spinning. I'm not saying there aren't problems.

A small number of users hold the phone in a way that covers the antenna. That causes the issue. It's due to holding position and thus those users can return the phone if they feel they need too.

What's the big deal?

My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls

The big deal is that Apple holds the phone in the same way in all of its marketing materials.

If they really want to keep going down the "you're holding it wrong route" - which you should note, they haven't mentioned at all for weeks now, then they have to accept that the phone was falsely advertised.

davethorp · 15-07-2010, 17:41

Quote:

Originally Posted by Jimbo Asprilla

Apple are holding an iPhone press conference ?

I hope they hold it right.......

Wow thats the first time that original joke has been posted on the internet

moox · 15-07-2010, 17:43

Quote:

Originally Posted by Soundburst

My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls. I'm being pragmatic

You haven't answered the question, really. Why is it okay for you (as a non owner) to be Apple's shill, and tell other non owners to shut up because they don't own the phone?

David Tee · 15-07-2010, 17:56

It looks like their problems are about to get a fair bit worse...

Apple engineer warned Steve Jobs about iPhone 4 antenna issues

Soundburst · 15-07-2010, 18:05

Quote:

Originally Posted by moox

You haven't answered the question, really. Why is it okay for you (as a non owner) to be Apple's shill, and tell other non owners to shut up because they don't own the phone?

Huh?

There's a difference between saying the official story - a small minority of users are having problems while holding their hand over the antenna during use - which is what I'm doing, and people on this board doing nothing but bitching and moaning about dropping calls and having a poor signal when they've never even held the phone. These people and their faux hysteria. . I mean lmao at the last few replies (again from people who don't own the phone

) in the iPhone reception problems thread. . .people shouting in bold with big "

" and getting "carried away" in the moment

It's those people I worry about as tomorrow they may well not have a reason to exist any more

I'm sure some people write for the Daily Mail.

Daveoc64 · 15-07-2010, 18:09

Quote:

Originally Posted by Soundburst

Huh?

There's a difference between saying the official story - a small minority of users are having problems while holding their hand over the antenna during use

Where is this "official story"?

Apple hasn't commented on the number of people affected.

You're just making it up.

You're going to look very silly if they announce every iPhone will be replaced tomorrow (which I doubt they'd ever do).

Soundburst · 15-07-2010, 18:11

Quote:

Originally Posted by Daveoc64

Where is this "official story"?

Apple hasn't commented on the number of people affected.

You're just making it up.

You're going to look very silly if they announce every iPhone will be replaced tomorrow (which I doubt they'd ever do).

Quote:

Originally Posted by Apple Inc

We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.

Apple.com

Daveoc64 · 15-07-2010, 18:14

Quote:

Originally Posted by Soundburst

Apple.com

Where on Apple.com?

Apple has never stated how many users are affected by this issue (it wouldn't be possible for them to do so).

I don't consider "Vast Majority" to be a clear number.

That could be 51%.

Soundburst · 15-07-2010, 18:18

Quote:

Originally Posted by Daveoc64

Where on Apple.com?

Apple has never stated how many users are affected by this issue (it wouldn't be possible for them to do so).

I don't consider "Vast Majority" to be a clear number.

That could be 51%.

Oh Dear, let's just admit you're wrong shall we.

I stated "a minority of customers".

If Apple officially state on the record that "the vast majority" don't suffer the problem then I can safely deduce that the "minority" don't suffer from it.

http://www.apple.com/pr/library/2010...pleletter.html

I won't look silly if Apple recall the phone will I? I'm going by statements that have been released by Apple and from people on real world use. As I was saying before - the hysteria in the iPhone reception thread is strange. The most vocal are those who don't own the phone so I'm hoping for their sake Apple don't recall the phone as they won't get "carried away" in the moment of talking about a problem with a phone they don't own

15-07-2010, 16:42	#26
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by Daveoc64 You're a bit confident aren't you? Apple could do anything tomorrow, including: - denying everything outright, giving people a technical lecture on why they think nothing is wrong - announce a software fix that will solve the issue properly (not likely given that iOS 4.1 beta release) - announce that they're giving bumpers to everyone for free (not an actual fix) - announce a replacement programme for people who have a problem with their phone I would say the chance of a meaningful fix is still pretty slim. I hope the minority that suffer real world issues come away feeling satisfied that they can use their phones

15-07-2010, 18:05	#46
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by moox You haven't answered the question, really. Why is it okay for you (as a non owner) to be Apple's shill, and tell other non owners to shut up because they don't own the phone? Huh? There's a difference between saying the official story - a small minority of users are having problems while holding their hand over the antenna during use - which is what I'm doing, and people on this board doing nothing but bitching and moaning about dropping calls and having a poor signal when they've never even held the phone. These people and their faux hysteria. . I mean lmao at the last few replies (again from people who don't own the phone ) in the iPhone reception problems thread. . .people shouting in bold with big "" and getting "carried away" in the moment It's those people I worry about as tomorrow they may well not have a reason to exist any more I'm sure some people write for the Daily Mail.

15-07-2010, 16:48	#27
David Tee Forum Member Join Date: Dec 2008 Posts: 22,520	Quote: Originally Posted by Soundburst I hope the minority that suffer real world issues come away feeling satisfied that they can use their phones And how do you think that will happen?

15-07-2010, 17:00	#28
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	I don't particularly care as long as they feel they can use their problems are resolved. If I was Apple and a minority had come back to my store I'd have issued a statement saying: "it has come to our attention that a small number of users feel they have problems that arise from holding the phone in a way that covers the antenna. Anyone who feels they cannot use their phones can return the phone for a full refund."

15-07-2010, 17:03	#29
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst I don't particularly care as long as they feel they can use their problems are resolved. If I was Apple and a minority had come back to my store I'd have issued a statement saying: "it has come to our attention that a small number of users feel they have problems that arise from holding the phone in a way that covers the antenna. Anyone who feels they cannot use their phones can return the phone for a full refund." That wont cut it with investors, customers and now - a US Senator has written to Apple demanding an answer. You can't ship faulty products and just tell people that they can get a refund on them. That is NOT going to be acceptable in the long term.

15-07-2010, 17:07	#30
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	It's not faulty. The phone works flawlessly unless your cover the antenna. The antenna may be designed badly - but it's not a "fault". Apple will do an exchange program if they feel necessary - like a battery recall. Anyone who feels they need it , can bring their phone to an Apple store and then the geniuses can sort out the problem. Money isn't the issue of an exchange program. It's just not a big deal. Apple have gone from an $11 share price to a $200+ in the space of six years. If they feel they need to do an exchange program then they will - without even thinking about cost.

15-07-2010, 17:11	#31
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst Apple will do an exchange program if they feel necessary - like a battery recall. Anyone who feels they need it , can bring their phone to an Apple store and then the geniuses can sort out the problem. Money isn't the issue of an exchange program. It's just not a big deal. Apple have gone from an $11 share price to a $200+ in the space of six years. If they feel they need to do an exchange program then they will - without even thinking about cost. Past experience shows that to not be the case. Apple has shipped computers with faulty hard drives and Graphics Cards that have been recalled by the manufacturer of those components, but Apple hasn't let their customers get those components fixed.

15-07-2010, 17:11	#32
MrKev Forum Member Join Date: Nov 2003 Location: Durham Posts: 1,636	They aren't 'faulty products' though. There is a flaw in the design which can cause a problem for some people - a small minority of people in real world use. I think offering a refund to anyone who is dissatisfied is fair enough.

15-07-2010, 17:12	#33
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by MrKev They aren't 'faulty products' though. There is a flaw in the design which can cause a problem for some people - a small minority of people in real world use. I think offering a refund to anyone who is dissatisfied is fair enough. The US Senator disagrees with that.

15-07-2010, 17:14	#34
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by Daveoc64 Past experience shows that to not be the case. Apple has shipped computers with faulty hard drives and Graphics Cards that have been recalled by the manufacturer of those components, but Apple hasn't let their customers get those components fixed. If those components fail then they can be replied via the one year warranty. Either way we'll see tomorrow. Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal.

15-07-2010, 17:32	#35
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Soundburst: Why are you still spinning for Apple, telling us that no one has the issue, the phone is perfect, and then go on to comment about how the "haters" are talking about a phone that they don't own. Yet, you don't own the phone yourself - you're just as bad as you claim the "haters" are. I know you won't see it this way, since you're a deep Apple fanboy, so praise of a product that you don't own or use is allowed, but criticism is not.

15-07-2010, 17:33	#36
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst If those components fail then they can be replied via the one year warranty. That's not acceptable. If there's an inherent flaw with a product that you manufacture then you should offer to replace the faulty components. Apple was/is knowingly charging people to fix inherently flawed components that had been recalled. Quote: Originally Posted by Soundburst Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums p I would happily stop bitching and moaning if they fix this problem. Quote: Originally Posted by Soundburst Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal. Legally, that isn't the case. Not here or in the US. I don't see Apple doing that, as it is not a good move from a legal standpoint.

15-07-2010, 17:34	#37
David Tee Forum Member Join Date: Dec 2008 Posts: 22,520	Quote: Originally Posted by Soundburst If those components fail then they can be replied via the one year warranty. Either way we'll see tomorrow. Apple announce exchange program: people who don't own the phone can no longer bitch and moan on Internet forums Apple reiterate the ability to return the phone if not satisfied: perfectly acceptable as only a minority holding the phone in such a way that results in a complete loss of signal. Seriously. You don't see the irony?

15-07-2010, 17:35	#38
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Soundburst If those components fail then they can be replied via the one year warranty. What about if the components don't fail within warranty? Those who have paid the extortionate price for AppleCare can use that, but those who haven't are well out of luck. If the component is defective and it isn't an isolated incident, it shouldn't take Apple years to admit that something is wrong. We shouldn't even need to wait for Apple to admit it. If we use your logic (it should fail within the first year), it took Apple up to 4 years to admit troubles with hard drives in its MacBooks (admission means that users can get it fixed for free - important since none of those machines would be under AppleCare), and has taken 2 years to admit a fault with its design in the Time Capsule. Those aren't the only two instances. If they don't do it tomorrow, how long will it take for them to admit the antenna is defective?

15-07-2010, 17:36	#39
AxeVictim Forum Member Join Date: Jul 2001 Posts: 2,644	Problem is people waited for months for the iphone4 they dont want a refund they want a working phone.Ive held off buying one because of the signal problem but if i did have one i would be looking for a replacement working phone not a refund.

15-07-2010, 17:38	#40
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	I'm not spinning. I'm not saying there aren't problems. A small number of users hold the phone in a way that covers the antenna. That causes the issue. It's due to holding position and thus those users can return the phone if they feel they need too. What's the big deal? My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls. I'm being pragmatic

15-07-2010, 17:38	#41
Jimbo Asprilla Forum Member Join Date: Aug 2004 Location: Here Posts: 677	Apple are holding an iPhone press conference ? I hope they hold it right.......

15-07-2010, 17:40	#42
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst I'm not spinning. I'm not saying there aren't problems. A small number of users hold the phone in a way that covers the antenna. That causes the issue. It's due to holding position and thus those users can return the phone if they feel they need too. What's the big deal? My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls The big deal is that Apple holds the phone in the same way in all of its marketing materials. If they really want to keep going down the "you're holding it wrong route" - which you should note, they haven't mentioned at all for weeks now, then they have to accept that the phone was falsely advertised.

15-07-2010, 17:41	#43
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Quote: Originally Posted by Jimbo Asprilla Apple are holding an iPhone press conference ? I hope they hold it right....... Wow thats the first time that original joke has been posted on the internet

15-07-2010, 17:43	#44
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Soundburst My opinion above is very different to people not owning the phone constantly bitching about dropped calls like they actually own the phone and can't make phone calls. I'm being pragmatic You haven't answered the question, really. Why is it okay for you (as a non owner) to be Apple's shill, and tell other non owners to shut up because they don't own the phone?

15-07-2010, 17:56	#45
David Tee Forum Member Join Date: Dec 2008 Posts: 22,520	It looks like their problems are about to get a fair bit worse... Apple engineer warned Steve Jobs about iPhone 4 antenna issues

15-07-2010, 18:09	#47
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst Huh? There's a difference between saying the official story - a small minority of users are having problems while holding their hand over the antenna during use Where is this "official story"? Apple hasn't commented on the number of people affected. You're just making it up. You're going to look very silly if they announce every iPhone will be replaced tomorrow (which I doubt they'd ever do).

DS Forums

Iphone 4 Friday announcement

15-07-2010, 18:11	#48
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by Daveoc64 Where is this "official story"? Apple hasn't commented on the number of people affected. You're just making it up. You're going to look very silly if they announce every iPhone will be replaced tomorrow (which I doubt they'd ever do). Quote: Originally Posted by Apple Inc We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused. Apple.com

15-07-2010, 18:14	#49
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by Soundburst Apple.com Where on Apple.com? Apple has never stated how many users are affected by this issue (it wouldn't be possible for them to do so). I don't consider "Vast Majority" to be a clear number. That could be 51%.

15-07-2010, 18:18	#50
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by Daveoc64 Where on Apple.com? Apple has never stated how many users are affected by this issue (it wouldn't be possible for them to do so). I don't consider "Vast Majority" to be a clear number. That could be 51%. Oh Dear, let's just admit you're wrong shall we. I stated "a minority of customers". If Apple officially state on the record that "the vast majority" don't suffer the problem then I can safely deduce that the "minority" don't suffer from it. http://www.apple.com/pr/library/2010...pleletter.html I won't look silly if Apple recall the phone will I? I'm going by statements that have been released by Apple and from people on real world use. As I was saying before - the hysteria in the iPhone reception thread is strange. The most vocal are those who don't own the phone so I'm hoping for their sake Apple don't recall the phone as they won't get "carried away" in the moment of talking about a problem with a phone they don't own