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iphone 4 reception problem,o2 refuse to take phone back as its from carphoneware hous


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Old 23-07-2010, 21:45
alanwarwic
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http://www.apple.com/uk/iphone/case-program/
http://www.apple.com/iphone/case-program/

Spot the difference?
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Old 23-07-2010, 21:50
Soundburst
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Yup.

O2 don't want to play nice with their customers.
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Old 23-07-2010, 21:55
GetFrodo
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Meh...
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Old 23-07-2010, 21:57
Soundburst
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UK:

iPhone 4 Refunds
If you are not fully satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any
Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund.

US:

iPhone 4 Refunds
If you are not completely satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund. If you purchased your iPhone 4 from AT&T, you can also return it to an AT&T store.

That's the only difference I noticed.
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Old 23-07-2010, 21:59
psionic
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In the case of O2 - they are stalling until Friday evening - which for those who got it release day is 30 days ago. http://shop.o2.co.uk/new-iphone/iphone4press.html
O2 are refunding (or rather swapping for another phone) apparently now (link as above). Release day buyers have until 6th August. Or return them direct to Apple. I assume you cannot get out of your contract.
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Old 23-07-2010, 22:19
alanwarwic
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Seems fair.
Carphone Warehouse's turn now!
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Old 24-07-2010, 08:27
JOHN_K
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Seems fair.
Carphone Warehouse's turn now!
well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull
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Old 24-07-2010, 09:31
googleking
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Very scummy company in my experience (CPW). Sorry to hear that you're another of their victims.
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Old 24-07-2010, 10:17
ForestChav
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well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull
It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!)
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Old 24-07-2010, 10:41
JOHN_K
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It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!)
i rang them within 3 days and all they said was apple will be correcting it with an update, my fault for listening to them

apple say they will swap it over, does this mean the one i get from them will be unlocked to all networks ?
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