iphone 4 reception problem,o2 refuse to take phone back as its from carphoneware hous

alanwarwic · 23-07-2010, 21:45

http://www.apple.com/uk/iphone/case-program/
http://www.apple.com/iphone/case-program/

Spot the difference?

Soundburst · 23-07-2010, 21:50

Yup.

O2 don't want to play nice with their customers.

GetFrodo · 23-07-2010, 21:55

Meh...

Soundburst · 23-07-2010, 21:57

UK:

iPhone 4 Refunds
If you are not fully satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any
Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund.

US:

iPhone 4 Refunds
If you are not completely satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund. If you purchased your iPhone 4 from AT&T, you can also return it to an AT&T store.

That's the only difference I noticed.

psionic · 23-07-2010, 21:59

Quote:

Originally Posted by psionic

In the case of O2 - they are stalling until Friday evening - which for those who got it release day is 30 days ago. http://shop.o2.co.uk/new-iphone/iphone4press.html

O2 are refunding (or rather swapping for another phone) apparently now (link as above). Release day buyers have until 6th August. Or return them direct to Apple. I assume you cannot get out of your contract.

alanwarwic · 23-07-2010, 22:19

Seems fair.
Carphone Warehouse's turn now!

JOHN_K · 24-07-2010, 08:27

Quote:

Originally Posted by alanwarwic

Seems fair.
Carphone Warehouse's turn now!

well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull

googleking · 24-07-2010, 09:31

Very scummy company in my experience (CPW). Sorry to hear that you're another of their victims.

ForestChav · 24-07-2010, 10:17

Quote:

Originally Posted by JOHN_K

well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull

It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!)

JOHN_K · 24-07-2010, 10:41

Quote:

Originally Posted by ForestChav

It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!)

i rang them within 3 days and all they said was apple will be correcting it with an update, my fault for listening to them

apple say they will swap it over, does this mean the one i get from them will be unlocked to all networks ?

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23-07-2010, 21:45	#26
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	http://www.apple.com/uk/iphone/case-program/ http://www.apple.com/iphone/case-program/ Spot the difference?

23-07-2010, 21:50	#27
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Yup. O2 don't want to play nice with their customers.

23-07-2010, 21:55	#28
GetFrodo Forum Member Join Date: Feb 2009 Posts: 1,745	Meh...

23-07-2010, 21:57	#29
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	UK: iPhone 4 Refunds If you are not fully satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund. US: iPhone 4 Refunds If you are not completely satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any Apple Retail Store or the Apple Online Store within 30 days of purchase for a full refund. If you purchased your iPhone 4 from AT&T, you can also return it to an AT&T store. That's the only difference I noticed.

23-07-2010, 21:59	#30
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by psionic In the case of O2 - they are stalling until Friday evening - which for those who got it release day is 30 days ago. http://shop.o2.co.uk/new-iphone/iphone4press.html O2 are refunding (or rather swapping for another phone) apparently now (link as above). Release day buyers have until 6th August. Or return them direct to Apple. I assume you cannot get out of your contract.

23-07-2010, 22:19	#31
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Seems fair. Carphone Warehouse's turn now!

24-07-2010, 08:27	#32
JOHN_K Forum Member Join Date: Sep 2008 Location: kent Posts: 506	Quote: Originally Posted by alanwarwic Seems fair. Carphone Warehouse's turn now! well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull

24-07-2010, 09:31	#33
googleking Forum Member Join Date: Sep 2003 Location: West London Posts: 14,776	Very scummy company in my experience (CPW). Sorry to hear that you're another of their victims.

24-07-2010, 10:17	#34
ForestChav Forum Member Join Date: Jul 2006 Location: Nottingham -You lost the game! Posts: 31,738	Quote: Originally Posted by JOHN_K well they emailed me back stateing sorry we cant help as its past your 14 day return date, thankfully apple where much more helpfull It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!)

24-07-2010, 10:41	#35
JOHN_K Forum Member Join Date: Sep 2008 Location: kent Posts: 506	Quote: Originally Posted by ForestChav It wouldn't be probably if they hadn't spent so damn long stalling over it. Did you notify them in the 14 days? (Not that their 14 day return date has any legal standing, or is their reply doing anything but acting prejudicially to your statutory rights BUT STILL a large retailer is evidently above those!) i rang them within 3 days and all they said was apple will be correcting it with an update, my fault for listening to them apple say they will swap it over, does this mean the one i get from them will be unlocked to all networks ?

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iphone 4 reception problem,o2 refuse to take phone back as its from carphoneware hous