Can phones4u be trusted?

dave81uk · 23-07-2010, 19:50

Ok I got a desire of Phones 4 U, It wiped the memory card, I bought another card and it did the same, I contacted phones4u who said the phone is faulty and they would replace, I said I just wanted to return it and forget about the contract. They said they would replace the handset and send me £70 as a good will gesture after 28 days if I kept the contract on, So I suppose that wouldn't be to bad, but what if they never sent the cheque and at that stage i'd already be in my contract as the 7 day cooling period would be up. What should I do?

jim_uk · 23-07-2010, 20:30

Don't take the money, you don't want to get stuck with a phone that's no good.

dave81uk · 23-07-2010, 20:42

Quote:

Originally Posted by jim_uk

Don't take the money, you don't want to get stuck with a phone that's no good.

Oh no they will replace the phone, and give me £70 if I keep the contract. Its just the £70 will arrive 28 days later by which point the contract would be started, thats if it arrives at all.

jim_uk · 23-07-2010, 20:49

Oh well if they're going to replace the phone and your happy with the contract then go for it, £70 for nothing isn't to be sniffed at.

davethorp · 23-07-2010, 21:14

Get it in writing

Jon_S · 23-07-2010, 21:15

Quote:

Originally Posted by dave81uk

Oh no they will replace the phone, and give me £70 if I keep the contract. Its just the £70 will arrive 28 days later by which point the contract would be started, thats if it arrives at all.

Is this a verbal agreement or do you have something in writing - email at least?

If this is written down then clearly Phones4U are big enough not to promise money they can't/won't pay. If it's just over the phone there may be scope for it to be forgotten about/no record of it etc in 28 days

dave81uk · 23-07-2010, 21:22

Quote:

Originally Posted by Jon_S

Is this a verbal agreement or do you have something in writing - email at least?

If this is written down then clearly Phones4U are big enough not to promise money they can't/won't pay. If it's just over the phone there may be scope for it to be forgotten about/no record of it etc in 28 days

Yes good point I think an email would be needed

kosmos5457 · 23-07-2010, 21:22

No, I wouldn't take any contract out with them.

dave81uk · 23-07-2010, 21:30

Quote:

Originally Posted by kosmos5457

No, I wouldn't take any contract out with them.

Whys that then?

kosmos5457 · 23-07-2010, 21:50

Quote:

Originally Posted by dave81uk

Whys that then?

Not much good is ever said about them. Pretty poor customer service. They seem the sort to offer cheapo phones with cheapo tv's and other gadgets. That's how they reel people in. Always best to buy direct from the networks. It might not seem that way at first because P4U and CPW tend to offer cheaper deals but when you renew, you don't get any loyalty like you do with the networks can offer you over the phone.

Not saying that the Desire is a cheap phone, it's not. If the iPhone 4 didn't exist, I'd probably have gone for one of those myself. I was almost tempted.

The problem you mention with the memory card is a common fault with that phone I'm pretty sure. I've read about a few similar faults on this forum about it. The other thing what put me off the phone was knowing that you are limited to installing the apps onto the phone rather than to the memory card. If I'm not mistaken, the phone has 512MB storage space. That wouldn't be enough storage for me. I had 5GB of apps on my old iPhone 3G and nearly 1.5GB of apps on the iPhone 4 now.

I'd take the phone back while you still can as you are well within your right to do so.

alanwarwic · 23-07-2010, 22:59

All of their current phones are getting Android 2.2.

Quite an advantage considering above seems more to do with Android than the discounter Phones 4 U.

ForestChav · 23-07-2010, 23:23

I normally get sim free handsets or direct from orange, like i did my iphone... much easier to be like uhh well i want to keep my number and stuff. Resellers are no cheaper anyway.

mrdeejay · 24-07-2010, 09:44

Would not trust them. Do your research on here and quick google too. Take your phone back forget the £70.

23-07-2010, 19:50	#1
dave81uk Guest Join Date: Apr 2010 Posts: 1,402	Can phones4u be trusted? Ok I got a desire of Phones 4 U, It wiped the memory card, I bought another card and it did the same, I contacted phones4u who said the phone is faulty and they would replace, I said I just wanted to return it and forget about the contract. They said they would replace the handset and send me £70 as a good will gesture after 28 days if I kept the contract on, So I suppose that wouldn't be to bad, but what if they never sent the cheque and at that stage i'd already be in my contract as the 7 day cooling period would be up. What should I do?

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23-07-2010, 20:30	#2
jim_uk Forum Member Join Date: Jan 2007 Location: Watford Posts: 12,961	Don't take the money, you don't want to get stuck with a phone that's no good.

23-07-2010, 20:42	#3
dave81uk Guest Join Date: Apr 2010 Posts: 1,402	Quote: Originally Posted by jim_uk Don't take the money, you don't want to get stuck with a phone that's no good. Oh no they will replace the phone, and give me £70 if I keep the contract. Its just the £70 will arrive 28 days later by which point the contract would be started, thats if it arrives at all.

23-07-2010, 20:49	#4
jim_uk Forum Member Join Date: Jan 2007 Location: Watford Posts: 12,961	Oh well if they're going to replace the phone and your happy with the contract then go for it, £70 for nothing isn't to be sniffed at.

23-07-2010, 21:14	#5
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Get it in writing

23-07-2010, 21:15	#6
Jon_S Inactive Member Join Date: Dec 2009 Location: Cheshire Posts: 166	Quote: Originally Posted by dave81uk Oh no they will replace the phone, and give me £70 if I keep the contract. Its just the £70 will arrive 28 days later by which point the contract would be started, thats if it arrives at all. Is this a verbal agreement or do you have something in writing - email at least? If this is written down then clearly Phones4U are big enough not to promise money they can't/won't pay. If it's just over the phone there may be scope for it to be forgotten about/no record of it etc in 28 days

23-07-2010, 21:22	#7
dave81uk Guest Join Date: Apr 2010 Posts: 1,402	Quote: Originally Posted by Jon_S Is this a verbal agreement or do you have something in writing - email at least? If this is written down then clearly Phones4U are big enough not to promise money they can't/won't pay. If it's just over the phone there may be scope for it to be forgotten about/no record of it etc in 28 days Yes good point I think an email would be needed

23-07-2010, 21:22	#8
kosmos5457 Forum Member Join Date: Jan 2006 Location: Anglesey Posts: 1,262	No, I wouldn't take any contract out with them.

23-07-2010, 21:30	#9
dave81uk Guest Join Date: Apr 2010 Posts: 1,402	Quote: Originally Posted by kosmos5457 No, I wouldn't take any contract out with them. Whys that then?

23-07-2010, 21:50	#10
kosmos5457 Forum Member Join Date: Jan 2006 Location: Anglesey Posts: 1,262	Quote: Originally Posted by dave81uk Whys that then? Not much good is ever said about them. Pretty poor customer service. They seem the sort to offer cheapo phones with cheapo tv's and other gadgets. That's how they reel people in. Always best to buy direct from the networks. It might not seem that way at first because P4U and CPW tend to offer cheaper deals but when you renew, you don't get any loyalty like you do with the networks can offer you over the phone. Not saying that the Desire is a cheap phone, it's not. If the iPhone 4 didn't exist, I'd probably have gone for one of those myself. I was almost tempted. The problem you mention with the memory card is a common fault with that phone I'm pretty sure. I've read about a few similar faults on this forum about it. The other thing what put me off the phone was knowing that you are limited to installing the apps onto the phone rather than to the memory card. If I'm not mistaken, the phone has 512MB storage space. That wouldn't be enough storage for me. I had 5GB of apps on my old iPhone 3G and nearly 1.5GB of apps on the iPhone 4 now. I'd take the phone back while you still can as you are well within your right to do so.

23-07-2010, 22:59	#11
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	All of their current phones are getting Android 2.2. Quite an advantage considering above seems more to do with Android than the discounter Phones 4 U.

23-07-2010, 23:23	#12
ForestChav Forum Member Join Date: Jul 2006 Location: Nottingham -You lost the game! Posts: 31,738	I normally get sim free handsets or direct from orange, like i did my iphone... much easier to be like uhh well i want to keep my number and stuff. Resellers are no cheaper anyway.

24-07-2010, 09:44	#13
mrdeejay Forum Member Join Date: Oct 2006 Location: Scotland Posts: 568	Would not trust them. Do your research on here and quick google too. Take your phone back forget the £70.

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Can phones4u be trusted?