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Help! No signal on IPHONE 3GS


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Old 24-07-2010, 16:13
joey319926
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I bought an iphone 3gs brand new 5 weeks ago and it all worked ok for about 2 weeks and since then i cant get a signal inside or outside. I'm on Orange, do you think its Orange, me or the iphone itself?
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Old 24-07-2010, 16:28
psionic
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Presumably you've tried re-seating the SIM, rebooting the phone and all the obvious things?
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Old 24-07-2010, 17:41
joey319926
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Yeah i've tried all them.
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Old 24-07-2010, 17:43
chiller15
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Have you been with Orange before? If you have, was the signal fine? If not, do you know anyone else who has a phone on Orange? Maybe ask them to come to you and see if their signal drops too.
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Old 24-07-2010, 17:44
psionic
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Tried a Restore?
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Old 24-07-2010, 17:44
gary77
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There maybe a network problem in your area, give Orange a call or go into a store they would be able to help you out.
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Old 24-07-2010, 17:48
makavelianz
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Or their might be a bar on the phone, where did you purchase it from?
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Old 24-07-2010, 17:57
joey319926
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Have you been with Orange before? If you have, was the signal fine? If not, do you know anyone else who has a phone on Orange? Maybe ask them to come to you and see if their signal drops too.
Been with Orange for years, signal was fine.
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Old 24-07-2010, 17:57
joey319926
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Tried a Restore?
Yeah i tried a restore.
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Old 24-07-2010, 17:58
joey319926
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Or their might be a bar on the phone, where did you purchase it from?
I bought it from Ebay.
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Old 24-07-2010, 18:04
psionic
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Did it stop working after the software updated? Was it sold as officially unlocked?
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Old 24-07-2010, 18:08
chiller15
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I bought it from Ebay.
Is it a real iPhone?
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Old 24-07-2010, 18:13
denzil28
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Have you turned off 3G and seen what happens?

My sister told me she was having problems on Orange, I was a bit scepticle by what she was saying. Sure enough though, as soon as I turned off 3G she got a full signal. Turn 3G back on and back to one or no bars (this is on a 3GS without the latest update).

There must be some issues with the Orange 3G network at the moment.
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Old 24-07-2010, 18:13
joey319926
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Did it stop working after the software updated? Was it sold as officially unlocked?
No, i did update the software to ios4 and then ios4.01, wasn't sold as unlocked.
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Old 24-07-2010, 18:14
joey319926
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Is it a real iPhone?
How do you tell?
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Old 24-07-2010, 18:16
joey319926
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Have you turned off 3G and seen what happened?

There must be some issues with the Orange 3G network at the moment.
Turned off 3G, no difference.
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Old 24-07-2010, 18:48
chiller15
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What was the sellers reputation like? Was it a brand new iPhone? If so, did it come fully sealed in official Apple stuff? Other than that, I can't be more specific, because I don't own one.
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Old 24-07-2010, 19:03
davethorp
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Sounds to me like it's been reported as stolen for an insurance job. A common scam on eBay with mobile phones
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Old 24-07-2010, 19:06
ForestChav
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Sounds to me like it's been reported as stolen for an insurance job. A common scam on eBay with mobile phones
Yes, which is one reason why I don't use ebay for electronics.
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Old 24-07-2010, 19:10
Murk
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I bought an iphone 3gs brand new 5 weeks ago and it all worked ok for about 2 weeks and since then i cant get a signal inside or outside. I'm on Orange, do you think its Orange, me or the iphone itself?
I have a Iphone 3gs as well and im on Orange and the past few days i have had a rubbish signal as well, at one point i was unable to receive incoming calls or call anyone either.

I have just switched off 3g and restarted the phone and the signal level is back up to full strength, i will wait a bit and see if it lasts.

Edit: Well it is definately the 3g thats causing the problem.

What shall i do?
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Old 24-07-2010, 20:28
JamesParkin
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I have a Iphone 3gs as well and im on Orange and the past few days i have had a rubbish signal as well, at one point i was unable to receive incoming calls or call anyone either.

I have just switched off 3g and restarted the phone and the signal level is back up to full strength, i will wait a bit and see if it lasts.

Edit: Well it is definately the 3g thats causing the problem.

What shall i do?
Are you using an old sim?

It may be a pre 3G sim, just had to set up a load of people at work with new sims when they got their iPhones

Orange should be able to send you a new sim
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Old 24-07-2010, 20:46
Murk
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Are you using an old sim?

It may be a pre 3G sim, just had to set up a load of people at work with new sims when they got their iPhones

Orange should be able to send you a new sim
Well I got this phone in January and it's been working fine with the 3G switched on until a few days ago when the signal strength went a bit dodgy from time to time, today it's been 1 bar or less all day.

I'm pretty certain I got a new sim when I got my IPhone as well.
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Old 27-07-2010, 12:42
Orange_Response
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Hi joey319926

I work for Orange and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll have a look at this for you. So I can pick up your mail quickly, please add 'Andy Orange Response' in the first line.

Please also include the reference ORT1004 and your username from this site, as without them, I will not be able to pick the case up.

Hope this helps

Andy
Orange Response Team
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Old 27-07-2010, 15:43
joey319926
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Thanks for replys, turns out it is a lost/stolen phone.
What am i supposed to do with it now? Been using it as an ipod. Hope police don't come knocking.
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Old 27-07-2010, 15:59
psionic
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Thanks for replys, turns out it is a lost/stolen phone.
What am i supposed to do with it now? Been using it as an ipod. Hope police don't come knocking.
Have you complained to Ebay? Did you pay with PayPal or a Credit Card?
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