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Help! No signal on IPHONE 3GS |
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#1 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Help! No signal on IPHONE 3GS
I bought an iphone 3gs brand new 5 weeks ago and it all worked ok for about 2 weeks and since then i cant get a signal inside or outside. I'm on Orange, do you think its Orange, me or the iphone itself?
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#2 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Presumably you've tried re-seating the SIM, rebooting the phone and all the obvious things?
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#3 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Yeah i've tried all them.
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#4 |
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Inactive Member
Join Date: Oct 2009
Location: Liverpool
Posts: 4,071
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Have you been with Orange before? If you have, was the signal fine? If not, do you know anyone else who has a phone on Orange? Maybe ask them to come to you and see if their signal drops too.
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#5 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Tried a Restore?
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#6 |
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Forum Member
Join Date: May 2008
Posts: 935
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There maybe a network problem in your area, give Orange a call or go into a store they would be able to help you out.
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#7 |
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Forum Member
Join Date: May 2005
Posts: 930
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Or their might be a bar on the phone, where did you purchase it from?
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#8 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Have you been with Orange before? If you have, was the signal fine? If not, do you know anyone else who has a phone on Orange? Maybe ask them to come to you and see if their signal drops too.
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#9 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Tried a Restore?
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#10 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Or their might be a bar on the phone, where did you purchase it from?
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#11 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Did it stop working after the software updated? Was it sold as officially unlocked?
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#12 |
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Inactive Member
Join Date: Oct 2009
Location: Liverpool
Posts: 4,071
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Quote:
I bought it from Ebay.
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#13 |
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Forum Member
Join Date: Feb 2006
Posts: 1,097
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Have you turned off 3G and seen what happens?
My sister told me she was having problems on Orange, I was a bit scepticle by what she was saying. Sure enough though, as soon as I turned off 3G she got a full signal. Turn 3G back on and back to one or no bars (this is on a 3GS without the latest update). There must be some issues with the Orange 3G network at the moment. |
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#14 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Did it stop working after the software updated? Was it sold as officially unlocked?
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#15 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Is it a real iPhone?
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#16 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Quote:
Have you turned off 3G and seen what happened?
There must be some issues with the Orange 3G network at the moment. |
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#17 |
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Inactive Member
Join Date: Oct 2009
Location: Liverpool
Posts: 4,071
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Quote:
How do you tell?
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#18 |
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Forum Member
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
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Sounds to me like it's been reported as stolen for an insurance job. A common scam on eBay with mobile phones
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#19 |
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Forum Member
Join Date: Jul 2006
Location: Nottingham -You lost the game!
Posts: 31,738
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Quote:
Sounds to me like it's been reported as stolen for an insurance job. A common scam on eBay with mobile phones
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#20 |
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Forum Member
Join Date: Oct 2004
Location: Norwich
Posts: 1,034
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Quote:
I bought an iphone 3gs brand new 5 weeks ago and it all worked ok for about 2 weeks and since then i cant get a signal inside or outside. I'm on Orange, do you think its Orange, me or the iphone itself?
I have just switched off 3g and restarted the phone and the signal level is back up to full strength, i will wait a bit and see if it lasts. Edit: Well it is definately the 3g thats causing the problem. What shall i do? |
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#21 |
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Forum Member
Join Date: Oct 2007
Location: Londinium
Posts: 1,850
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Quote:
I have a Iphone 3gs as well and im on Orange and the past few days i have had a rubbish signal as well, at one point i was unable to receive incoming calls or call anyone either.
I have just switched off 3g and restarted the phone and the signal level is back up to full strength, i will wait a bit and see if it lasts. Edit: Well it is definately the 3g thats causing the problem. What shall i do? It may be a pre 3G sim, just had to set up a load of people at work with new sims when they got their iPhones Orange should be able to send you a new sim |
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#22 |
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Forum Member
Join Date: Oct 2004
Location: Norwich
Posts: 1,034
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Quote:
Are you using an old sim?
It may be a pre 3G sim, just had to set up a load of people at work with new sims when they got their iPhones Orange should be able to send you a new sim I'm pretty certain I got a new sim when I got my IPhone as well. |
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#23 |
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Forum Member
Join Date: Oct 2008
Posts: 67
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Hi joey319926
I work for Orange and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll have a look at this for you. So I can pick up your mail quickly, please add 'Andy Orange Response' in the first line. Please also include the reference ORT1004 and your username from this site, as without them, I will not be able to pick the case up. Hope this helps Andy Orange Response Team |
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#24 |
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Forum Member
Join Date: Oct 2005
Location: Midlands
Posts: 105
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Thanks for replys, turns out it is a lost/stolen phone.
What am i supposed to do with it now? Been using it as an ipod. Hope police don't come knocking. |
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#25 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Quote:
Thanks for replys, turns out it is a lost/stolen phone.
What am i supposed to do with it now? Been using it as an ipod. Hope police don't come knocking. |
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