All BT Vision services down?

satellitebadger · 24-07-2010, 21:49

My Vision box has completely packed up - unable to view On Demand content or set up recordings. I restarted the Home Hub and V-Box in accordance with the instructions on screen but now it just says "connection problem". I called BT but have been on hold for ages, which seems weird for this time on a Saturday night. Anyone know if there's a large-scale problem?

satellitebadger · 24-07-2010, 21:57

Answered my own question, but for the benefit of anyone else...

http://community.bt.com/t5/BT-Vision...een/td-p/31255

mfr · 24-07-2010, 22:35

Thanks for posting.

Not great... Peak Saturday night!

As someone on the BT forum says, it's very bad design that the box relies on the BT servers / broadband even to watch Freeview channels. Even my TUTV box didn't do that!

Wardbt · 24-07-2010, 23:05

Quote:

Originally Posted by satellitebadger

Answered my own question, but for the benefit of anyone else...

http://community.bt.com/t5/BT-Vision...een/td-p/31255

Many thanks for that, Lucky I have a TUTV box

Pistol Whip · 24-07-2010, 23:54

Was wanting to rent a film tonight but couldn't, boooo!

Butterflygirl · 25-07-2010, 11:19

Knew I should have come on here last night!

Would have saved me all that restarting etc etc.

At least I didn't bother ringing BT (you need to be 100% awake before you ring just so that you don't nod off halfway through

) and its all okay again today.

Magnetron · 25-07-2010, 13:01

The helpline was clearly swamped with calls as it cut off after a few seconds of a recorded message saying they were busy.

It's clear that this was a national outage apparently caused by a "logon server".

The fact there was no information posted on any website by BT and they were leaving customers to find out for themselves is inexcusable.

Maybe they should invest more in infrastructure than flash and annoying adverts

swills · 25-07-2010, 15:29

Quote:

Originally Posted by mfr

Thanks for posting.

Not great... Peak Saturday night!

As someone on the BT forum says, it's very bad design that the box relies on the BT servers / broadband even to watch Freeview channels. Even my TUTV box didn't do that!

so you need a BB cnnection to the server simply to wtach Freeview that comes down the aerial, that's a bit of a downer, and another reason to think hard about SS 1 & 2!

littleboo · 25-07-2010, 18:49

Quote:

Originally Posted by swills

so you need a BB cnnection to the server simply to wtach Freeview that comes down the aerial, that's a bit of a downer, and another reason to think hard about SS 1 & 2!

It needs the broadband connection when booting, not when watching freeview.

Magnetron · 25-07-2010, 21:38

Quote:

Originally Posted by littleboo

It needs the broadband connection when booting, not when watching freeview.

That's true but the problem last night resulted in the box being able to reboot and start properly which meant that even Freeview was unavailable.

stuntmaster · 26-07-2010, 10:15

This is true,

It's a preventative measure so that only BT vision can be used on BT broadband and to lockout on demand / recordings if you alter the box.

I too had a time once when the box wouldn't boot. Seems EPG wen't belly up back then for a day.

I think, the homehub should have a basic authentication key that it gets every x hours. and the vision box gets authenticated from that. thus if the main server wen't down. then although you loose on demand, the box would at least boot up to use its freeview and recordings

not long now though! SS comming and of this week!

spaceman05 · 28-07-2010, 19:47

had an email today, saying as a sorry for any inconvieniance caused they are letting people from 6pm friday 30 july to midnight sunday 1 august watch any of these three films for 1p the films are:

Did You Hear About The Morgans
Open Season
Charlies Angels:Full Throttle

ok not top notch blockbusters, but i will watch 3 films i have not seen before over 3 nights for 3p, and i never even tried to use my vision last saturday night, so did not even know there was a problem till i saw this thread

Magnetron · 28-07-2010, 21:16

Quote:

Originally Posted by spaceman05

had an email today, saying as a sorry for any inconvieniance caused they are letting people from 6pm friday 30 july to midnight sunday 1 august watch any of these three films for 1p the films are:

Did You Hear About The Morgans
Open Season
Charlies Angels:Full Throttle

ok not top notch blockbusters, but i will watch 3 films i have not seen before over 3 nights for 3p, and i never even tried to use my vision last saturday night, so did not even know there was a problem till i saw this thread

Didn't receive this one but know other people that did.

The only e-mail I got was about deciding what happens next in that stupid advert !

speckledhen · 28-07-2010, 21:54

This was the text of the email I received

Dear Customer,

As promised, here's an update on the problem we encountered last Saturday.

We're sorry if you weren't able to use video On Demand or turn on your Vision+ box. We've fixed the problem and are working hard to make sure it doesn't happen again.

As a thank you for your patience, we'd like to offer you three great movies to watch for only 1p each from 6pm Friday 30 July to midnight Sunday 1 August 2010.

You can choose from Sarah Jessica Parker and Hugh Grant in hilarious rom-com Did You Hear About The Morgans?, superb animated animal antics in cartoon classic Open Season, and eye-popping action with Cameron Diaz in Charlie's Angels: Full Throttle.

To watch the films on BT Vision - normally priced at £3.49 or less - go to On Demand > Film > Thank you from BT Vision. You can watch each film for 24 hours after you've chosen it.

If you have any further questions, or need to get in touch with us about your BT Vision service, please visit us here.

Best wishes,

Montala · 29-07-2010, 14:31

Thanks... that looks interesting!

Presumably this 'offer' will be available to all BT Vision customers... not just those who were affected by the problem?

clpxm39 · 29-07-2010, 19:23

I got that email and I've never subscribed or had any VOD

spaceman05 · 29-07-2010, 20:13

Quote:

Originally Posted by Montala

Thanks... that looks interesting!

Presumably this 'offer' will be available to all BT Vision customers... not just those who were affected by the problem?

i would guesss so, as i said in my post i never actually looked at vision on the offending night, so did not realise there had even been a problem till i stumbled across this thread on tuesday, so am guessing it is for everyone

Pistol Whip · 29-07-2010, 21:51

Hmmm, they could have let you choose which films you could watch!

wwwebber · 30-07-2010, 12:22

Quote:

Originally Posted by Pistol Whip

Hmmm, they could have let you choose which films you could watch!

yeah, they should have given you the moon on a stick too lol

24-07-2010, 21:49	#1
satellitebadger Forum Member Join Date: Jun 2002 Location: Colchester, North Essex Posts: 248	All BT Vision services down? My Vision box has completely packed up - unable to view On Demand content or set up recordings. I restarted the Home Hub and V-Box in accordance with the instructions on screen but now it just says "connection problem". I called BT but have been on hold for ages, which seems weird for this time on a Saturday night. Anyone know if there's a large-scale problem?

24-07-2010, 21:57	#2
satellitebadger Forum Member Join Date: Jun 2002 Location: Colchester, North Essex Posts: 248	Answered my own question, but for the benefit of anyone else... http://community.bt.com/t5/BT-Vision...een/td-p/31255

24-07-2010, 22:35	#3
mfr Forum Member Join Date: Oct 2002 Location: Inverness Posts: 3,480	Thanks for posting. Not great... Peak Saturday night! As someone on the BT forum says, it's very bad design that the box relies on the BT servers / broadband even to watch Freeview channels. Even my TUTV box didn't do that!

24-07-2010, 23:05	#4
Wardbt Forum Member Join Date: Jun 2009 Posts: 20	Quote: Originally Posted by satellitebadger Answered my own question, but for the benefit of anyone else... http://community.bt.com/t5/BT-Vision...een/td-p/31255 Many thanks for that, Lucky I have a TUTV box

24-07-2010, 23:54	#5
Pistol Whip Forum Member Join Date: Nov 2007 Location: North West Posts: 9,291	Was wanting to rent a film tonight but couldn't, boooo!

25-07-2010, 11:19	#6
Butterflygirl Forum Member Join Date: Apr 2005 Posts: 764	Knew I should have come on here last night! Would have saved me all that restarting etc etc. At least I didn't bother ringing BT (you need to be 100% awake before you ring just so that you don't nod off halfway through ) and its all okay again today.

25-07-2010, 13:01	#7
Magnetron Forum Member Join Date: Mar 2007 Location: Northants Posts: 339	The helpline was clearly swamped with calls as it cut off after a few seconds of a recorded message saying they were busy. It's clear that this was a national outage apparently caused by a "logon server". The fact there was no information posted on any website by BT and they were leaving customers to find out for themselves is inexcusable. Maybe they should invest more in infrastructure than flash and annoying adverts

25-07-2010, 15:29	#8
swills Forum Member Join Date: Aug 2002 Location: Essex Posts: 3,906	Quote: Originally Posted by mfr Thanks for posting. Not great... Peak Saturday night! As someone on the BT forum says, it's very bad design that the box relies on the BT servers / broadband even to watch Freeview channels. Even my TUTV box didn't do that! so you need a BB cnnection to the server simply to wtach Freeview that comes down the aerial, that's a bit of a downer, and another reason to think hard about SS 1 & 2!

25-07-2010, 18:49	#9
littleboo Forum Member Join Date: Nov 2003 Location: South Coast Posts: 892	Quote: Originally Posted by swills so you need a BB cnnection to the server simply to wtach Freeview that comes down the aerial, that's a bit of a downer, and another reason to think hard about SS 1 & 2! It needs the broadband connection when booting, not when watching freeview.

25-07-2010, 21:38	#10
Magnetron Forum Member Join Date: Mar 2007 Location: Northants Posts: 339	Quote: Originally Posted by littleboo It needs the broadband connection when booting, not when watching freeview. That's true but the problem last night resulted in the box being able to reboot and start properly which meant that even Freeview was unavailable.

26-07-2010, 10:15	#11
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	This is true, It's a preventative measure so that only BT vision can be used on BT broadband and to lockout on demand / recordings if you alter the box. I too had a time once when the box wouldn't boot. Seems EPG wen't belly up back then for a day. I think, the homehub should have a basic authentication key that it gets every x hours. and the vision box gets authenticated from that. thus if the main server wen't down. then although you loose on demand, the box would at least boot up to use its freeview and recordings not long now though! SS comming and of this week!

28-07-2010, 19:47	#12
spaceman05 Forum Member Join Date: Feb 2009 Posts: 1,113	had an email today, saying as a sorry for any inconvieniance caused they are letting people from 6pm friday 30 july to midnight sunday 1 august watch any of these three films for 1p the films are: Did You Hear About The Morgans Open Season Charlies Angels:Full Throttle ok not top notch blockbusters, but i will watch 3 films i have not seen before over 3 nights for 3p, and i never even tried to use my vision last saturday night, so did not even know there was a problem till i saw this thread

28-07-2010, 21:16	#13
Magnetron Forum Member Join Date: Mar 2007 Location: Northants Posts: 339	Quote: Originally Posted by spaceman05 had an email today, saying as a sorry for any inconvieniance caused they are letting people from 6pm friday 30 july to midnight sunday 1 august watch any of these three films for 1p the films are: Did You Hear About The Morgans Open Season Charlies Angels:Full Throttle ok not top notch blockbusters, but i will watch 3 films i have not seen before over 3 nights for 3p, and i never even tried to use my vision last saturday night, so did not even know there was a problem till i saw this thread Didn't receive this one but know other people that did. The only e-mail I got was about deciding what happens next in that stupid advert !

28-07-2010, 21:54	#14
speckledhen Forum Member Join Date: Mar 2007 Posts: 767	This was the text of the email I received Dear Customer, As promised, here's an update on the problem we encountered last Saturday. We're sorry if you weren't able to use video On Demand or turn on your Vision+ box. We've fixed the problem and are working hard to make sure it doesn't happen again. As a thank you for your patience, we'd like to offer you three great movies to watch for only 1p each from 6pm Friday 30 July to midnight Sunday 1 August 2010. You can choose from Sarah Jessica Parker and Hugh Grant in hilarious rom-com Did You Hear About The Morgans?, superb animated animal antics in cartoon classic Open Season, and eye-popping action with Cameron Diaz in Charlie's Angels: Full Throttle. To watch the films on BT Vision - normally priced at £3.49 or less - go to On Demand > Film > Thank you from BT Vision. You can watch each film for 24 hours after you've chosen it. If you have any further questions, or need to get in touch with us about your BT Vision service, please visit us here. Best wishes,

29-07-2010, 14:31	#15
Montala Forum Member Join Date: Feb 2008 Location: Herefordshire (U.K.) Posts: 8	Thanks... that looks interesting! Presumably this 'offer' will be available to all BT Vision customers... not just those who were affected by the problem?

29-07-2010, 19:23	#16
clpxm39 Forum Member Join Date: Jul 2007 Posts: 55	I got that email and I've never subscribed or had any VOD

29-07-2010, 20:13	#17
spaceman05 Forum Member Join Date: Feb 2009 Posts: 1,113	Quote: Originally Posted by Montala Thanks... that looks interesting! Presumably this 'offer' will be available to all BT Vision customers... not just those who were affected by the problem? i would guesss so, as i said in my post i never actually looked at vision on the offending night, so did not realise there had even been a problem till i stumbled across this thread on tuesday, so am guessing it is for everyone

29-07-2010, 21:51	#18
Pistol Whip Forum Member Join Date: Nov 2007 Location: North West Posts: 9,291	Hmmm, they could have let you choose which films you could watch!

30-07-2010, 12:22	#19
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by Pistol Whip Hmmm, they could have let you choose which films you could watch! yeah, they should have given you the moon on a stick too lol

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All BT Vision services down?