Virgin WAP

K Duggan · 11-06-2004, 00:05

Hi All,
Just upgraded my Nokia 6210 to a Samsung P400 (Ex O2 but unlocked). Stuck in my Virgin sim card and everything was alright...until I tried to access WAP.
Double checked all my settings OK - all as stated by Virgin.
But all I get is "No response from network".
I tried an old O2 sim card with the O2 settings and it worked 1st time, so I know the phone is OK.
Tried my wifes A800 (originally from orange but unlocked) who is also with Virgin and couldn`t get through on that either.

Phoned Virgin but just went through the phone settings which were all correct.

Any ideas? Or am I stuck with a Wap phone with no Wap (if you know what I mean!!)

Cheers.

Steven L Hunter · 12-06-2004, 11:59

Quote:

Originally Posted by K Duggan

Hi All,
Just upgraded my Nokia 6210 to a Samsung P400 (Ex O2 but unlocked). Stuck in my Virgin sim card and everything was alright...until I tried to access WAP.
Double checked all my settings OK - all as stated by Virgin.
But all I get is "No response from network".
I tried an old O2 sim card with the O2 settings and it worked 1st time, so I know the phone is OK.
Tried my wifes A800 (originally from orange but unlocked) who is also with Virgin and couldn`t get through on that either.

Phoned Virgin but just went through the phone settings which were all correct.

Any ideas? Or am I stuck with a Wap phone with no Wap (if you know what I mean!!)

Cheers.

Is there an option to 'clear the cache' ? if so do this and try it , i had problems with my wap for a while on an ex O2 handset and even phoned up then i tried that and it worked! Let me know how you get on!

K Duggan · 12-06-2004, 13:16

Quote:

Originally Posted by CoolSteven427

Is there an option to 'clear the cache' ? if so do this and try it , i had problems with my wap for a while on an ex O2 handset and even phoned up then i tried that and it worked! Let me know how you get on!

Thanks for replying. I`ve just tried "clear the cache" but it`s just the same I`m afraid.
It`s weird how it`s on both phones.. I`ve tried them in different locations so it`s nothing to do with where I`m operating them from.
Strange, very strange.

Cheers

tjclague · 12-06-2004, 15:10

virgin dont have GRPS enabled yet, so that may be the problem. you have to use GSM wap rather than GPRS. Virgin should be enabling GPRS very soon though.
Tjc

K Duggan · 13-06-2004, 08:52

Quote:

Originally Posted by tjclague

virgin dont have GRPS enabled yet, so that may be the problem. you have to use GSM wap rather than GPRS. Virgin should be enabling GPRS very soon though.
Tjc

Yeah, I`ve got GSM wap enabled already. Maybe when GPRS is up and running I`ll get this damned thing working!!!

When i spoke to Virgin on Friday night they said that GPRS and Picture messaging were due to be "switched on" next week!!??

Cheers

Alex Duggan · 13-06-2004, 21:13

I am getting same thing on Virgin too - got new phone and thought it was that - but turns out it happens on old phone too.

When you try calling the WAP number (voice call) it says calls to this number are barred

Hopefully this is some sign of them getting GPRS and MMS up and running

K Duggan · 13-06-2004, 21:20

Quote:

Originally Posted by Alex Duggan

I am getting same thing on Virgin too - got new phone and thought it was that - but turns out it happens on old phone too.

When you try calling the WAP number (voice call) it says calls to this number are barred

Looks like we have more in common than just our Surnames!!!!

I`ve also tried calling the WAP using normal voice and also get "call barred". The customer services guy I talked to said this was normal.

Was your new phone a Virgin branded one or was it from another network and unlocked??? Both my Samsung phones have come from other networks (Orange and O2)

Cheers,

Last edited by K Duggan : 13-06-2004 at 21:42.

Alex Duggan · 13-06-2004, 22:27

Mine was a SIM Free one, and my last one was too (but that one worked fine when I last tried, but isnt now)

Have still got Virign branded one around here somewhere, will give that a shot in a minute

Steven L Hunter · 13-06-2004, 22:32

Try here: http://www.nokia.co.uk/nokia/0,,41887,00.html I don't have a nokia but i got the settings sent to me saying i had a nokia 3100 and my phone connected straight away to the wap service.

Alex Duggan · 13-06-2004, 22:36

OK, tried it on old Virgin Branded Nokia 3330 and got same on there (didnt work, and number is barred message), so doesnt seem because of that

Steven L Hunter · 13-06-2004, 22:40

Quote:

Originally Posted by Alex Duggan

OK, tried it on old Virgin Branded Nokia 3330 and got same on there (didnt work, and number is barred message), so doesnt seem because of that

Is it a message on screen saying it is barred? or a women speaking saying 'calls to this number are barred' ?

Alex Duggan · 13-06-2004, 23:32

Woman Speaking (when i call it as a voice call)

K Duggan · 13-06-2004, 23:44

Quote:

Originally Posted by CoolSteven427

Try here: http://www.nokia.co.uk/nokia/0,,41887,00.html I don't have a nokia but i got the settings sent to me saying i had a nokia 3100 and my phone connected straight away to the wap service.

Just tried this on my Samsung P400, got the info sent to my phone but still no joy.
Try to access WAP and almost straight away the phone displays "No response from network".

Cheers for the link though!

K Duggan · 13-06-2004, 23:46

Quote:

Originally Posted by Alex Duggan

Woman Speaking (when i call it as a voice call)

The bloke I spoke to at Virgin "customer services" said it is normal to hear that the number is barred when making voice calls to the WAP access number.

Steven L Hunter · 13-06-2004, 23:52

I can connect easily but when phoning the number it says 'calls to this number are barred'

Steven L Hunter · 13-06-2004, 23:53

Quote:

Originally Posted by K Duggan

Yeah, I`ve got GSM wap enabled already. Maybe when GPRS is up and running I`ll get this damned thing working!!!

When i spoke to Virgin on Friday night they said that GPRS and Picture messaging were due to be "switched on" next week!!??

Cheers

So we should have GPRS and MMS next week?

K Duggan · 13-06-2004, 23:57

Quote:

Originally Posted by CoolSteven427

So we should haver GPRS and MMS next week?

I`ll believe it when I see it!!!

Steven L Hunter · 14-06-2004, 00:06

Quote:

Originally Posted by K Duggan

I`ll believe it when I see it!!!

I'm gonna email them and see what reply i get, if it does launch then would everyone not get some sort of letter announcing it?

K Duggan · 14-06-2004, 00:19

Quote:

Originally Posted by CoolSteven427

I'm gonna email them and see what reply i get, if it does launch then would everyone not get some sort of letter announcing it?

The thing is, they can`t even get the WAP service working properly, how will the GPRS and MMS service ever expect to work?!

damndirtyape · 14-06-2004, 05:14

GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone.

K Duggan · 14-06-2004, 08:30

Quote:

Originally Posted by damndirtyape

GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone.

I`m sure the majority of Virgin WAP users are having no problems, but I find it frustrating that even after speaking to customer services I still can`t get my phone to access.
I consider myself to be pretty tech-savy so I don`t consider it to be user error. I was successfully using Virgin Wap on my old Nokia 6210 (Ex O2 unlocked) so why won`t it work on either of the Samsungs we have???

I`ve checked the settings in the phone over and over again and used the phone in several locations across the city.
Looks like I`ll have to carry my PDA around and use the infrared link to check my emails on the go.

Cheers,

Steven L Hunter · 14-06-2004, 08:56

Quote:

Originally Posted by damndirtyape

GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone.

It works ok on my phone i got sim-free so i dunno how it's not on other phones, could it not be the make of phone?

K Duggan · 14-06-2004, 15:53

I`ve just been on the phone again to Virgin Technical support and they have advised me that there is an issue with some postcodes in the South West.
The WAP service on Virgin has had problems in the PL* region for 2 weeks now and he has raised another ticket for T-Mobile to go and get it sorted!

Alex - This may well be the cause of your problems too as I see you are in Exeter.

Is there anyone in Plymouth and the surrounding areas who can access Virgin/T-Mobile WAP?? - just curious

toxin · 14-06-2004, 16:46

If you are wondering about whether or not to email virgin and ask about MMS and GPRS - dont bother Ive already done it and they sent this reply.

'The great news is that we're hoping to launch our picture messaging service in the next few months. Keep a close eye on our website, and as soon as there's news of any kind, we'll post it on there. Or better still, register your details with our team online at www.virginmobile.com or by phone on 789 and you could be one of the first to know! If you're already registered with us, you won't need to do a thing.

Kind regards,
Kim Rose
Virgin Mobile'

Steven L Hunter · 14-06-2004, 17:11

Quote:

Originally Posted by toxin

If you are wondering about whether or not to email virgin and ask about MMS and GPRS - dont bother Ive already done it and they sent this reply.

'The great news is that we're hoping to launch our picture messaging service in the next few months. Keep a close eye on our website, and as soon as there's news of any kind, we'll post it on there. Or better still, register your details with our team online at www.virginmobile.com or by phone on 789 and you could be one of the first to know! If you're already registered with us, you won't need to do a thing.

Kind regards,
Kim Rose
Virgin Mobile'

I already got a similar reply.

11-06-2004, 00:05	#1
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Virgin WAP Hi All, Just upgraded my Nokia 6210 to a Samsung P400 (Ex O2 but unlocked). Stuck in my Virgin sim card and everything was alright...until I tried to access WAP. Double checked all my settings OK - all as stated by Virgin. But all I get is "No response from network". I tried an old O2 sim card with the O2 settings and it worked 1st time, so I know the phone is OK. Tried my wifes A800 (originally from orange but unlocked) who is also with Virgin and couldn`t get through on that either. Phoned Virgin but just went through the phone settings which were all correct. Any ideas? Or am I stuck with a Wap phone with no Wap (if you know what I mean!!) Cheers.

12-06-2004, 11:59	#2
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by K Duggan Hi All, Just upgraded my Nokia 6210 to a Samsung P400 (Ex O2 but unlocked). Stuck in my Virgin sim card and everything was alright...until I tried to access WAP. Double checked all my settings OK - all as stated by Virgin. But all I get is "No response from network". I tried an old O2 sim card with the O2 settings and it worked 1st time, so I know the phone is OK. Tried my wifes A800 (originally from orange but unlocked) who is also with Virgin and couldn`t get through on that either. Phoned Virgin but just went through the phone settings which were all correct. Any ideas? Or am I stuck with a Wap phone with no Wap (if you know what I mean!!) Cheers. Is there an option to 'clear the cache' ? if so do this and try it , i had problems with my wap for a while on an ex O2 handset and even phoned up then i tried that and it worked! Let me know how you get on!

12-06-2004, 13:16	#3
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by CoolSteven427 Is there an option to 'clear the cache' ? if so do this and try it , i had problems with my wap for a while on an ex O2 handset and even phoned up then i tried that and it worked! Let me know how you get on! Thanks for replying. I`ve just tried "clear the cache" but it`s just the same I`m afraid. It`s weird how it`s on both phones.. I`ve tried them in different locations so it`s nothing to do with where I`m operating them from. Strange, very strange. Cheers

12-06-2004, 15:10	#4
tjclague Forum Member Join Date: Aug 2003 Location: Reading Posts: 370	virgin dont have GRPS enabled yet, so that may be the problem. you have to use GSM wap rather than GPRS. Virgin should be enabling GPRS very soon though. Tjc

13-06-2004, 08:52	#5
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by tjclague virgin dont have GRPS enabled yet, so that may be the problem. you have to use GSM wap rather than GPRS. Virgin should be enabling GPRS very soon though. Tjc Yeah, I`ve got GSM wap enabled already. Maybe when GPRS is up and running I`ll get this damned thing working!!! When i spoke to Virgin on Friday night they said that GPRS and Picture messaging were due to be "switched on" next week!!?? Cheers

13-06-2004, 21:13	#6
Alex Duggan Forum Member Join Date: Dec 2000 Location: Exeter, Devon, UK Posts: 5,705	I am getting same thing on Virgin too - got new phone and thought it was that - but turns out it happens on old phone too. When you try calling the WAP number (voice call) it says calls to this number are barred Hopefully this is some sign of them getting GPRS and MMS up and running

13-06-2004, 21:20	#7
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by Alex Duggan I am getting same thing on Virgin too - got new phone and thought it was that - but turns out it happens on old phone too. When you try calling the WAP number (voice call) it says calls to this number are barred Looks like we have more in common than just our Surnames!!!! I`ve also tried calling the WAP using normal voice and also get "call barred". The customer services guy I talked to said this was normal. Was your new phone a Virgin branded one or was it from another network and unlocked??? Both my Samsung phones have come from other networks (Orange and O2) Cheers, Last edited by K Duggan : 13-06-2004 at 21:42.

13-06-2004, 22:27	#8
Alex Duggan Forum Member Join Date: Dec 2000 Location: Exeter, Devon, UK Posts: 5,705	Mine was a SIM Free one, and my last one was too (but that one worked fine when I last tried, but isnt now) Have still got Virign branded one around here somewhere, will give that a shot in a minute

13-06-2004, 22:32	#9
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Try here: http://www.nokia.co.uk/nokia/0,,41887,00.html I don't have a nokia but i got the settings sent to me saying i had a nokia 3100 and my phone connected straight away to the wap service.

13-06-2004, 22:36	#10
Alex Duggan Forum Member Join Date: Dec 2000 Location: Exeter, Devon, UK Posts: 5,705	OK, tried it on old Virgin Branded Nokia 3330 and got same on there (didnt work, and number is barred message), so doesnt seem because of that

13-06-2004, 22:40	#11
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by Alex Duggan OK, tried it on old Virgin Branded Nokia 3330 and got same on there (didnt work, and number is barred message), so doesnt seem because of that Is it a message on screen saying it is barred? or a women speaking saying 'calls to this number are barred' ?

13-06-2004, 23:32	#12
Alex Duggan Forum Member Join Date: Dec 2000 Location: Exeter, Devon, UK Posts: 5,705	Woman Speaking (when i call it as a voice call)

13-06-2004, 23:44	#13
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by CoolSteven427 Try here: http://www.nokia.co.uk/nokia/0,,41887,00.html I don't have a nokia but i got the settings sent to me saying i had a nokia 3100 and my phone connected straight away to the wap service. Just tried this on my Samsung P400, got the info sent to my phone but still no joy. Try to access WAP and almost straight away the phone displays "No response from network". Cheers for the link though!

13-06-2004, 23:46	#14
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by Alex Duggan Woman Speaking (when i call it as a voice call) The bloke I spoke to at Virgin "customer services" said it is normal to hear that the number is barred when making voice calls to the WAP access number.

13-06-2004, 23:52	#15
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	I can connect easily but when phoning the number it says 'calls to this number are barred'

13-06-2004, 23:53	#16
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by K Duggan Yeah, I`ve got GSM wap enabled already. Maybe when GPRS is up and running I`ll get this damned thing working!!! When i spoke to Virgin on Friday night they said that GPRS and Picture messaging were due to be "switched on" next week!!?? Cheers So we should have GPRS and MMS next week?

13-06-2004, 23:57	#17
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by CoolSteven427 So we should haver GPRS and MMS next week? I`ll believe it when I see it!!!

14-06-2004, 00:06	#18
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by K Duggan I`ll believe it when I see it!!! I'm gonna email them and see what reply i get, if it does launch then would everyone not get some sort of letter announcing it?

14-06-2004, 00:19	#19
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by CoolSteven427 I'm gonna email them and see what reply i get, if it does launch then would everyone not get some sort of letter announcing it? The thing is, they can`t even get the WAP service working properly, how will the GPRS and MMS service ever expect to work?!

14-06-2004, 05:14	#20
damndirtyape Forum Member Join Date: Jul 2003 Location: UK Posts: 2,279	GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone.

14-06-2004, 08:30	#21
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	Quote: Originally Posted by damndirtyape GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone. I`m sure the majority of Virgin WAP users are having no problems, but I find it frustrating that even after speaking to customer services I still can`t get my phone to access. I consider myself to be pretty tech-savy so I don`t consider it to be user error. I was successfully using Virgin Wap on my old Nokia 6210 (Ex O2 unlocked) so why won`t it work on either of the Samsungs we have??? I`ve checked the settings in the phone over and over again and used the phone in several locations across the city. Looks like I`ll have to carry my PDA around and use the infrared link to check my emails on the go. Cheers,

DS Forums

Virgin WAP

14-06-2004, 08:56	#22
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by damndirtyape GSM WAP on virgin is woking fine. There is a downloadable PDF file on the website that tells you all the settings that you'll need. I think that WAP is probably programmed into the phones with Virgin rather than stored on the SIM card like some other telcos, as I too had this exact same problem about three weeks ago when I purchased my new phone. It works ok on my phone i got sim-free so i dunno how it's not on other phones, could it not be the make of phone?

14-06-2004, 15:53	#23
K Duggan Forum Member Join Date: Dec 2003 Posts: 157	I`ve just been on the phone again to Virgin Technical support and they have advised me that there is an issue with some postcodes in the South West. The WAP service on Virgin has had problems in the PL* region for 2 weeks now and he has raised another ticket for T-Mobile to go and get it sorted! Alex - This may well be the cause of your problems too as I see you are in Exeter. Is there anyone in Plymouth and the surrounding areas who can access Virgin/T-Mobile WAP?? - just curious

14-06-2004, 16:46	#24
toxin Banned User Join Date: Mar 2004 Location: West Scotland Posts: 163	If you are wondering about whether or not to email virgin and ask about MMS and GPRS - dont bother Ive already done it and they sent this reply. 'The great news is that we're hoping to launch our picture messaging service in the next few months. Keep a close eye on our website, and as soon as there's news of any kind, we'll post it on there. Or better still, register your details with our team online at www.virginmobile.com or by phone on 789 and you could be one of the first to know! If you're already registered with us, you won't need to do a thing. Kind regards, Kim Rose Virgin Mobile'

14-06-2004, 17:11	#25
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by toxin If you are wondering about whether or not to email virgin and ask about MMS and GPRS - dont bother Ive already done it and they sent this reply. 'The great news is that we're hoping to launch our picture messaging service in the next few months. Keep a close eye on our website, and as soon as there's news of any kind, we'll post it on there. Or better still, register your details with our team online at www.virginmobile.com or by phone on 789 and you could be one of the first to know! If you're already registered with us, you won't need to do a thing. Kind regards, Kim Rose Virgin Mobile' I already got a similar reply.