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Is the 02 3g/HSDPA service playing up


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Old 27-07-2010, 17:07
ney
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Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705

I had no 3g/HSDPA service for a short time yesterday afternoon and have had no 3g/HSDPA service most of the day today. I had to take my mobile off the 02 3g/HSDPA service and put it on the gprs 2g service so I could sent and receve text.
Anyne else on 02 been having 3g/HSDPA service problems.

Darren
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Old 27-07-2010, 17:26
mrdeejay
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Join Date: Oct 2006
Location: Scotland
Posts: 568
I am too.

Now I have my data hungry HTC Desire I can see the huge cracks all over O2.

In the city centre H with like 1.8mbps up and down but when I get home. G and E take ages and ages to downlaod anything at all.

So today I went and got a T-Mobile 30 day sim only with Unlimted (1GB Fair Usage) Internet.

Tryng it out their £10, 100 mins 100 text + Interet. So far browing is a dream and have dwonload an app as well in seconds rather than minutes.

Can not believe it., night and day.

Sent an email complaing of their 3G on Sunday got a bog standard responce, clean sim, change phone etc.

O2 do not seem to care they do not even agnolage their network is cracked and they think it is fine.
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Old 27-07-2010, 17:37
myromeo
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Location: Tyne & Wear
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Odd, mines ran faster than ever today, hit, with 3 bars of signal, 2.75 down 1.6 up.
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Old 27-07-2010, 18:18
ney
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Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
I am too.

Now I have my data hungry HTC Desire I can see the huge cracks all over O2.

In the city centre H with like 1.8mbps up and down but when I get home. G and E take ages and ages to downlaod anything at all.

So today I went and got a T-Mobile 30 day sim only with Unlimted (1GB Fair Usage) Internet.

Tryng it out their £10, 100 mins 100 text + Interet. So far browing is a dream and have dwonload an app as well in seconds rather than minutes.

Can not believe it., night and day.

Sent an email complaing of their 3G on Sunday got a bog standard responce, clean sim, change phone etc.

O2 do not seem to care they do not even agnolage their network is cracked and they think it is fine.
My 3g/HSDPA seems to be sort of working again but for how long I dont know and it still dont seem to be up to full service I think. I to have just sent 02 an email to tell them of the problem.
Think I may keep my mobile off the 3g/HSDPA service untill I get an email back from 02.
Will let you know if I get the same sort of replay you did.

Darren
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Old 28-07-2010, 17:28
ney
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Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
Got an rmail back from 02
Heres what it said.
Good Afternoon
Thanks for emailing us about the problem in using the 3G service your mobile phone.

Let me cheak what I can do for you.

I'd like to tell you that currently your cell site is out of service in parts of the Dunfermline area. If you belong to this area then i'd like to inform you that our engineers are currently working to resolve this issue and have been seinve yesterday.
However, we won;t be able to give you the timescale for resolution.

You can check the network coverage in your area by clicking on the following link:
www.webmap.02.co.uk

Please not that our online coverage predictor shows the coverage by taking the number of cell sites in a particular area and their range.
Geographical and structural features are not taken into consideration,
so the actual coverage experience can vary

I hope this answers your query.

For further details about 02, please visit our online help centre at:
www.02.co.uk/surpport

Kind regarts

Shailendra
02 Customer Service

Hope 02 sort out rhe problem soon for the 3g/HSDPA service has been coming and going all day.

Darren
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