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Ending Orange contract early |
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#1 |
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Forum Member
Join Date: Jul 2003
Location: UK
Posts: 2,794
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Ending Orange contract early
I have an iPhone contract with Orange that isn't due to expire until July 2011.
I would like to finish the contract early, but keep my mobile number (so would need a PAC). Any experience of how Orange deal with this, will they just simply charge me 12x £40 (monthly cost)? Cheers |
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#2 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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(in my customer retentions voice)
"Is there any particular reason you're looking to cancel and is that the only reason?" ![]() It could always be worth talking to Orange if you're having problems with their service. If you do cancel though i believe it is the number of months remaining x your monthly reccurring charges. They may go as far as working out your cessation fee right down to the exact number of days left in your contract! |
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#3 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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(in my customer retentions voice)
"Is there any particular reason you're looking to cancel and is that the only reason?" ![]() It could always be worth talking to Orange if you're having problems with their service. If you do cancel though i believe it is the number of months remaining x your monthly reccurring charges. They may go as far as working out your cessation fee right down to the exact number of days left in your contract! |
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#4 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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To cancel you will have to pay up the remainder of the contract, less the VAT and you will have to pay it there and then to get your PAC. The phone will be disconnected within minutes. If your PAC expires you will lose your phone number so be ready to either take out a new contract or port it to a pay and go SIM to be sure of keeping it.
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#5 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,369
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Quote:
To cancel you will have to pay up the remainder of the contract, less the VAT and you will have to pay it there and then to get your PAC. The phone will be disconnected within minutes. If your PAC expires you will lose your phone number so be ready to either take out a new contract or port it to a pay and go SIM to be sure of keeping it.
It's the remaining months in the contract (worked on a daily basis), but without the VAT *plus* an additional discount for early termination (which is based on the plan taken out - this is because in a lot of circumstances due to termination rates being levied, it is sometimes cheaper and more cost effective to effectivly incentivise the customer to leave). Also, the fee no longer needs to be paid immediately for a PAC to be issued. The termination fee goes on last bill. |
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