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A New Friends and Family Mobile Charge from BT


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Old 31-07-2010, 22:21
chunkymagmonkey
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I have just received my quarterly bill from BT and have been stung with a new and additional advance charge of £1.49 per month for friends and family mobile phone usage.

Does anyone know what this charge relates to? By clicking on the information part of the bill it seems that each mobile phone call is capped at 7 pence per minute. Will that be the actual cost of the call or will I have to pay the usual connection charge of about 10 pence, before the call starts?

I ressent the "connection charge" so much that I have stopped using my BT phone during the day and in the last quarter my call charges bill was only £2. Is there any way I can get out of paying the mobile phone charge, for a service I won't use?
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Old 31-07-2010, 22:47
ney
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Im on this and dont see much of a discount on the mobile phones I have phoned. For the BT bill dont show the discounts on mobiles or am I reading the bill wrong.
As you say mobiles are ment to be capped at 7,1p per min.
Im not to pleased BT are putting up the connection charged from September.
I use BT Broadband Talk for my free evening and weekend calls.

Darren
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Old 31-07-2010, 23:37
Jepson
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What on earth does 'capped' at 7.1p per minute mean.

If you are paying 7.1p per minute, that is the charge not a cap.

A 'cap' is a limit.
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Old 01-08-2010, 09:59
ney
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What on earth does 'capped' at 7.1p per minute mean.

If you are paying 7.1p per minute, that is the charge not a cap.

A 'cap' is a limit.
I think it means that you will not be paying anymore than 7.1p per min at anytime for calling a mobile.

Darren
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Old 01-08-2010, 17:48
chunkymagmonkey
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I think it means that you will not be paying anymore than 7.1p per min at anytime for calling a mobile.

Darren
Dont forget to add on the 10 pence connection charge and then the VAT @ 17.5%, so you first minute will actually cost in excess of 20 pence!
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Old 01-08-2010, 18:37
steven3001
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I have just received my quarterly bill from BT and have been stung with a new and additional advance charge of £1.49 per month for friends and family mobile phone usage.

Does anyone know what this charge relates to? By clicking on the information part of the bill it seems that each mobile phone call is capped at 7 pence per minute. Will that be the actual cost of the call or will I have to pay the usual connection charge of about 10 pence, before the call starts?

I ressent the "connection charge" so much that I have stopped using my BT phone during the day and in the last quarter my call charges bill was only £2. Is there any way I can get out of paying the mobile phone charge, for a service I won't use?
its called mobile saver its £1.50 a month, maybe you have had it free for 12 months and are now been charged
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Old 01-08-2010, 18:54
ney
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its called mobile saver its £1.50 a month, maybe you have had it free for 12 months and are now been charged
Yes I got this free for first 12 months as part of a BT promotion that they were doing at time time and its still called Friends and Family Mobile on my BT bill and as I have tane it for another year BT are given me 25p of the monthly £1.49 fee.
BT seem ok and are not the worst but some of the BT charges are starting to get a little dear.

Darren
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Old 01-08-2010, 21:46
chunkymagmonkey
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its called mobile saver its £1.50 a month, maybe you have had it free for 12 months and are now been charged
I have never been charged for this before, so you may be right. My fundamental complaint is that I will be paying for a service that I wont use. I never call mobiles from my landline, so why should I pay that charge?

Since BT introduced "rip off" charges for making calls during the day, I have stopped using my phone and only make calls during the free periods (viz after 7pm and at weekends). My last bill was for £90+, of which only £2 was the cost of calls.
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Old 01-08-2010, 23:38
steven3001
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I have never been charged for this before, so you may be right. My fundamental complaint is that I will be paying for a service that I wont use. I never call mobiles from my landline, so why should I pay that charge?

Since BT introduced "rip off" charges for making calls during the day, I have stopped using my phone and only make calls during the free periods (viz after 7pm and at weekends). My last bill was for £90+, of which only £2 was the cost of calls.
if it was a 12 month contract which I assume it is by the sounds of it you will just be able to call and take it off now and be refunded the advance charges for it, either call BT or do it online
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Old 02-08-2010, 00:02
Jepson
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Since BT introduced "rip off" charges for making calls during the day, I have stopped using my phone and only make calls during the free periods (viz after 7pm and at weekends). My last bill was for £90+, of which only £2 was the cost of calls.
It's over ten years since I last used BT to make a charged call.
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Old 02-08-2010, 15:50
BT Support
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Hi chunkymagmonkey

I have just noticed your post and would like to help you with this. If you look in my profile you will find my contact details. If you send me your account information and a link to this post I can look into your bill for you to see why this has been added to your account.

Regards David
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Old 23-10-2011, 21:00
srpsrp
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That'll teach me to not check my bill and not to sign up for free services I don't need !
I've been charged for this 'free' service for a year now , and the web site won't even let me cancel it, perhaps since I signed a new contact.

Presumably they sent me an email about a price change that I never read GRrrr....
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Old 26-10-2011, 21:32
ney
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I have since cancaled the Friends and Family Mobile add on as we dont phone mobiles as much as we used to from the landline since mum died over 3 months ago.
We are still on the BT evening and weekend call plan though.

Darren
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