18 months ago my mother in law bought a Nikon camera for my wifes birthday, my wife took out a two year warranty and Nikon sent her confirmation of the two year warranty in writing.

It has gone on the blink and Nikon now say they want £90 to repair it because the written warranty isn't enough we also have to produce a receipt of purchase which of course we don't have because it was a gift and the purchaser is now deceased.

We have the camera and the warranty addressed to our house, how can it not be our camera?

Bloody shyster company

do they not mean a receipt of purchase for the 2 year warranty your wife bought?

It should be written on the warranty that you need that receipt of purchase. I have the Nikon warranty, too, so I know .

No paul, they mean proof of purchase i.e the receipt you get when you buy an item.

Ivan,

If you read the small print it is does say that you need the receipt but how many people do you think check all the small print before they hand over their cash?

They don't tell you that when you buy so that they can hide behind the small print in the event that you make a claim.

That's not what reputable companies do it's what shysters do

Ouch.. as far as I remember the Sales of Good act doesn't protect you on this as the legislation only protects the buyer and doesn't offer any protection for gifts. They can request some reasonable proof of purchase but that doesn't have to be a receipt so if they're asking for that as a requirement they are breaking the law.... bank/credit card statement are enough but that doesnt really help you if it was a gift!

So, sorry but strictly speaking, as far as I'm aware they're completely within their rights (bar the demand for the receipt) but its very poor behavior on the part of Nikon...

Actually, did your MIL buy it direct from Nikon? As far as I'm aware they do all their trading indirectly through electronics companies etc... in which case it isnt them you should be complaining to the store that it was bought from.. warranties arent legally worth the paper they're written on. See if you can find out where it was purchased... maybe that shop will be a bit more reasonable.

I was registering for the warranty online and it said up front in no small letters that I have to keep the receipt for the warranty to be valid. So they do tell the purchaser, it's just in this case it being a gift, it got complicated, because people do not want to show in general how much the gift cost them.

They're covering their backs against fraudsters, and quite rightly so.

I'm not saying you're a fraudster, but proof of ownership and warranty coverage has to be established before it can be agreed to be covered under warranty, otherwise it could be wildly abused.

It's amazing how these extra sums are always just below that which would prompt a visit to a solicitor.

They know what they can get away with. Only those for whom principle is king would reject it and go legal.