The Carphone Warehouse

Vallhund · 13-08-2010, 20:09

I had an extremely good experience at the Carphone Warehouse today. My Nokia E63 came a cropper when I hit some gravel at high speed while I was on my Pashley. I took it down to the Carphone Warehouse to claim on my warranty, but they didn't have another in stock. They asked if I would mind if they replaced it with a Nokia E72 while letting my keep my original contract. It would have been impolite to refuse the offer.

Ahh the sacrifices one must make.

I am charging the E72 now.

RT1981 · 13-08-2010, 20:46

Christ almighty, if i was the boss of Carphone Warehouse i'd be pulling my hair out if i found out about this, how on earth did you manage to get a replacement on warranty for damage?

Anika Hanson · 13-08-2010, 21:06

I once got a replacement for a phone that I dropped down 4 flights of stairs at car phone warehouse. It was in the first 30 days and I told them that it wasnt working anymore and I didnt know why and they replaced it.

Cant believe they did that!

These days I have insurance for those kind of things though.

Vallhund · 13-08-2010, 21:36

Quote:

Originally Posted by RT1981

Christ almighty, if i was the boss of Carphone Warehouse i'd be pulling my hair out if i found out about this, how on earth did you manage to get a replacement on warranty for damage?

No, it was under their insurance policy (free for 1st month), so I had to pay £30 excess. I am still delighted though.

Jon_S · 13-08-2010, 21:55

Quote:

Originally Posted by Vallhund

No, it was under their insurance policy (free for 1st month), so I had to pay £30 excess. I am still delighted though.

But you hadn't even paid for the insurance yet? Result

Vallhund · 13-08-2010, 22:03

Quote:

Originally Posted by Jon_S

But you hadn't even paid for the insurance yet? Result

Result!

13-08-2010, 20:09	#1
Vallhund Inactive Member Join Date: Jul 2008 Location: North Yorkshire Posts: 5,172	The Carphone Warehouse I had an extremely good experience at the Carphone Warehouse today. My Nokia E63 came a cropper when I hit some gravel at high speed while I was on my Pashley. I took it down to the Carphone Warehouse to claim on my warranty, but they didn't have another in stock. They asked if I would mind if they replaced it with a Nokia E72 while letting my keep my original contract. It would have been impolite to refuse the offer. Ahh the sacrifices one must make. I am charging the E72 now.

13-08-2010, 20:46	#2
RT1981 Forum Member Join Date: Oct 2007 Location: Gloucester Posts: 338	Christ almighty, if i was the boss of Carphone Warehouse i'd be pulling my hair out if i found out about this, how on earth did you manage to get a replacement on warranty for damage?

13-08-2010, 21:06	#3
Anika Hanson Forum Member Join Date: Dec 2008 Location: UK Posts: 14,219	I once got a replacement for a phone that I dropped down 4 flights of stairs at car phone warehouse. It was in the first 30 days and I told them that it wasnt working anymore and I didnt know why and they replaced it. Cant believe they did that! These days I have insurance for those kind of things though.

13-08-2010, 21:36	#4
Vallhund Inactive Member Join Date: Jul 2008 Location: North Yorkshire Posts: 5,172	Quote: Originally Posted by RT1981 Christ almighty, if i was the boss of Carphone Warehouse i'd be pulling my hair out if i found out about this, how on earth did you manage to get a replacement on warranty for damage? No, it was under their insurance policy (free for 1st month), so I had to pay £30 excess. I am still delighted though.

13-08-2010, 21:55	#5
Jon_S Inactive Member Join Date: Dec 2009 Location: Cheshire Posts: 166	Quote: Originally Posted by Vallhund No, it was under their insurance policy (free for 1st month), so I had to pay £30 excess. I am still delighted though. But you hadn't even paid for the insurance yet? Result

13-08-2010, 22:03	#6
Vallhund Inactive Member Join Date: Jul 2008 Location: North Yorkshire Posts: 5,172	Quote: Originally Posted by Jon_S But you hadn't even paid for the insurance yet? Result Result!

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The Carphone Warehouse