For those who are not aware:-
Couldn't believe it when I received my August bill (for July)and found £12 worth of calls made between 6pm and 7pm - I thought these calls were free being after 6pm. After searching the Net and finding nothing on this I decided to phone Sky and ask what has changed.
They told me that the free calls 'window' is now between 7pm and 7am. I asked where was my notification of this, their answer was that it was advertised on TV
After getting a full refund for these calls I did say that a letter or an e-mail would've actually been useful along with all the other e-mails I get from Sky 3 times per week.
Couldn't believe it when I received my August bill (for July)and found £12 worth of calls made between 6pm and 7pm - I thought these calls were free being after 6pm. After searching the Net and finding nothing on this I decided to phone Sky and ask what has changed.
They told me that the free calls 'window' is now between 7pm and 7am. I asked where was my notification of this, their answer was that it was advertised on TV

After getting a full refund for these calls I did say that a letter or an e-mail would've actually been useful along with all the other e-mails I get from Sky 3 times per week.