Faulty Samsung LED and Visual Service Centre

charmed1987 · 06-09-2010, 09:23

hi guys my Led has a fault in the Top right corner of the screen there is a Visible mark on the screen no bigger than My Thumb its visible when the picture moves

Samsung have Booked it in for Repair With Visual Service Centre Derby

Anyone Had any dealings with Them if so what are they Like ??

Nigel Goodwin · 06-09-2010, 09:43

I've never heard of them, but there's very few Samsung service places about, Samsung closed most of their service accounts.

Samsung repairs though consist solely of replacing panels, and in this case it's probably the LCD that needs changing anyway.

charmed1987 · 06-09-2010, 09:58

Quote:

Originally Posted by Nigel Goodwin

I've never heard of them, but there's very few Samsung service places about, Samsung closed most of their service accounts.

Samsung repairs though consist solely of replacing panels, and in this case it's probably the LCD that needs changing anyway.

ok thanks Nigel for the help

there coming tomorrow 10-2

and when you say the Lcd needs Replacing do you mean the Panel ??

also have you got any idea what the fault is nigel off top off your head ??

many thanks

Nigel Goodwin · 06-09-2010, 10:21

Quote:

Originally Posted by charmed1987

ok thanks Nigel for the help

there coming tomorrow 10-2

and when you say the Lcd needs Replacing do you mean the Panel ??

Yes, the LCD panel.

Quote:

also have you got any idea what the fault is nigel off top off your head ??

Difficult without seeing it, but it sounds like dust or something inside the LCD panel, they aren't sealed and you can (and do) get dirt inside them.

charmed1987 · 06-09-2010, 11:01

funny that nigel i described it as looking like a Dirty Finger mark on the screen

also they have got to repair it in my house

Nigel Goodwin · 06-09-2010, 11:45

Quote:

Originally Posted by charmed1987

funny that nigel i described it as looking like a Dirty Finger mark on the screen

also they have got to repair it in my house

Have they? - if so it's likely they will simply note the details and go away to order the part.

Certainly the Samsung agents here collect the TV and take it away for repair.

While it's not impossible to change an LCD panel in the house, it's not very convenient - in the workshop I use two adjacent benches to do them.

charmed1987 · 06-09-2010, 11:59

Quote:

Originally Posted by Nigel Goodwin

Have they? - if so it's likely they will simply note the details and go away to order the part.

Certainly the Samsung agents here collect the TV and take it away for repair.

While it's not impossible to change an LCD panel in the house, it's not very convenient - in the workshop I use two adjacent benches to do them.

yeah Nigel samsung warranty for it is the Tv is Repaired in customer's House now

and Nigel samsung Claim the repair will be Done as well tomorrow as completion Date for it is the 7th

Nigel Goodwin · 06-09-2010, 12:16

Quote:

Originally Posted by charmed1987

yeah Nigel samsung warranty for it is the Tv is Repaired in customer's House now

and Nigel samsung Claim the repair will be Done as well tomorrow as completion Date for it is the 7th

Please let us know how you get, I'll be interested to hear.

charmed1987 · 07-09-2010, 10:58

hi nigel they have just left they have said the Panel is Faulty and it needs replacing ive now got to wait 3-5 working days for a new Panel

also nigel they are based on royal scot road

Nigel Goodwin · 07-09-2010, 11:20

Quote:

Originally Posted by charmed1987

hi nigel they have just left they have said the Panel is Faulty and it needs replacing ive now got to wait 3-5 working days for a new Panel

Told you they would

Quote:

also nigel they are based on royal scot road

I'll have a look where it is.

charmed1987 · 07-09-2010, 11:23

Quote:

Originally Posted by Nigel Goodwin

Told you they would

I'll have a look where it is.

never doubted you know more than me i was going off what Samsung had told me

Nigel Goodwin · 07-09-2010, 11:35

Quote:

Originally Posted by charmed1987

never doubted you know more than me i was going off what Samsung had told me

I checked the address, it's down at Pride Park, so presumably a new industrial unit.

charmed1987 · 10-09-2010, 08:41

hi nigel forgot to ask is 3-5 days about right for a Replacement Panel

Nigel Goodwin · 10-09-2010, 09:20

Quote:

Originally Posted by charmed1987

hi nigel forgot to ask is 3-5 days about right for a Replacement Panel

I can't comment on Samsung, but for Sony if we collected the set on the Monday and ordered the panel, I would expect it to be here Wednesday - two days is pretty guaranteed (assuming the panel is in stock).

charmed1987 · 10-09-2010, 09:31

Quote:

Originally Posted by Nigel Goodwin

I can't comment on Samsung, but for Sony if we collected the set on the Monday and ordered the panel, I would expect it to be here Wednesday - two days is pretty guaranteed (assuming the panel is in stock).

thanks Nigel

charmed1987 · 10-09-2010, 15:28

Nigel VSC phoned today and Have now got the panel and are coming Monday to Repair it 9 days it seems it will be from booking it at samsung's end to them Fitting new part

Nigel Goodwin · 10-09-2010, 16:03

Quote:

Originally Posted by charmed1987

Nigel VSC phoned today and Have now got the panel and are coming Monday to Repair it 9 days it seems it will be from booking it at samsung's end to them Fitting new part

Not too shabby I suppose - a Sony sold by us would usually be three to four working days from the customer ringing us - depending if they are in of course. But 9 days when you're ringing the manufacturer isn't bad at all.

For Samsung we would normally collect the set from the customer, leaving them a loan, and deliver it to the Samsung service agent. Then do the reverse when it's ready - unfortunately we have no control over the bit in the middle

charmed1987 · 13-09-2010, 13:55

Hi Nigel They have Been Today to fix it and its Now WORSE than Before the mark i had them out for is NOW in all 4 Corners

i am NOT happy with it now 2 weeks old 2 panels

Nigel Goodwin · 13-09-2010, 15:19

Quote:

Originally Posted by charmed1987

Hi Nigel They have Been Today to fix it and its Now WORSE than Before the mark i had them out for is NOW in all 4 Corners

i am NOT happy with it now 2 weeks old 2 panels

What did they say about it?.

charmed1987 · 13-09-2010, 16:10

Quote:

Originally Posted by Nigel Goodwin

What did they say about it?.

hi nigel Samsung have now told me ive take it back to The retailer tomorrow for a refund

Nigel Goodwin · 13-09-2010, 16:58

Quote:

Originally Posted by charmed1987

hi nigel Samsung have now told me ive take it back to The retailer tomorrow for a refund

Is this about slight darker patches on certain parts of the screen?, if so it's a known failing of edge lit LED/LCD screens.

charmed1987 · 13-09-2010, 17:13

Hi nigel the Fault is on certain Colours there are 4 black patches on screen in the Corners now

06-09-2010, 09:23	#1
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Faulty Samsung LED and Visual Service Centre hi guys my Led has a fault in the Top right corner of the screen there is a Visible mark on the screen no bigger than My Thumb its visible when the picture moves Samsung have Booked it in for Repair With Visual Service Centre Derby Anyone Had any dealings with Them if so what are they Like ??

06-09-2010, 09:43	#2
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	I've never heard of them, but there's very few Samsung service places about, Samsung closed most of their service accounts. Samsung repairs though consist solely of replacing panels, and in this case it's probably the LCD that needs changing anyway.

06-09-2010, 09:58	#3
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Quote: Originally Posted by Nigel Goodwin I've never heard of them, but there's very few Samsung service places about, Samsung closed most of their service accounts. Samsung repairs though consist solely of replacing panels, and in this case it's probably the LCD that needs changing anyway. ok thanks Nigel for the help there coming tomorrow 10-2 and when you say the Lcd needs Replacing do you mean the Panel ?? also have you got any idea what the fault is nigel off top off your head ?? many thanks

06-09-2010, 10:21	#4
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 ok thanks Nigel for the help there coming tomorrow 10-2 and when you say the Lcd needs Replacing do you mean the Panel ?? Yes, the LCD panel. Quote: also have you got any idea what the fault is nigel off top off your head ?? Difficult without seeing it, but it sounds like dust or something inside the LCD panel, they aren't sealed and you can (and do) get dirt inside them.

06-09-2010, 11:01	#5
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	funny that nigel i described it as looking like a Dirty Finger mark on the screen also they have got to repair it in my house

06-09-2010, 11:45	#6
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 funny that nigel i described it as looking like a Dirty Finger mark on the screen also they have got to repair it in my house Have they? - if so it's likely they will simply note the details and go away to order the part. Certainly the Samsung agents here collect the TV and take it away for repair. While it's not impossible to change an LCD panel in the house, it's not very convenient - in the workshop I use two adjacent benches to do them.

06-09-2010, 11:59	#7
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Quote: Originally Posted by Nigel Goodwin Have they? - if so it's likely they will simply note the details and go away to order the part. Certainly the Samsung agents here collect the TV and take it away for repair. While it's not impossible to change an LCD panel in the house, it's not very convenient - in the workshop I use two adjacent benches to do them. yeah Nigel samsung warranty for it is the Tv is Repaired in customer's House now and Nigel samsung Claim the repair will be Done as well tomorrow as completion Date for it is the 7th

06-09-2010, 12:16	#8
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 yeah Nigel samsung warranty for it is the Tv is Repaired in customer's House now and Nigel samsung Claim the repair will be Done as well tomorrow as completion Date for it is the 7th Please let us know how you get, I'll be interested to hear.

07-09-2010, 10:58	#9
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	hi nigel they have just left they have said the Panel is Faulty and it needs replacing ive now got to wait 3-5 working days for a new Panel also nigel they are based on royal scot road

07-09-2010, 11:20	#10
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 hi nigel they have just left they have said the Panel is Faulty and it needs replacing ive now got to wait 3-5 working days for a new Panel Told you they would Quote: also nigel they are based on royal scot road I'll have a look where it is.

07-09-2010, 11:23	#11
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Quote: Originally Posted by Nigel Goodwin Told you they would I'll have a look where it is. never doubted you know more than me i was going off what Samsung had told me

07-09-2010, 11:35	#12
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 never doubted you know more than me i was going off what Samsung had told me I checked the address, it's down at Pride Park, so presumably a new industrial unit.

10-09-2010, 08:41	#13
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	hi nigel forgot to ask is 3-5 days about right for a Replacement Panel

10-09-2010, 09:20	#14
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 hi nigel forgot to ask is 3-5 days about right for a Replacement Panel I can't comment on Samsung, but for Sony if we collected the set on the Monday and ordered the panel, I would expect it to be here Wednesday - two days is pretty guaranteed (assuming the panel is in stock).

10-09-2010, 09:31	#15
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Quote: Originally Posted by Nigel Goodwin I can't comment on Samsung, but for Sony if we collected the set on the Monday and ordered the panel, I would expect it to be here Wednesday - two days is pretty guaranteed (assuming the panel is in stock). thanks Nigel

10-09-2010, 15:28	#16
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Nigel VSC phoned today and Have now got the panel and are coming Monday to Repair it 9 days it seems it will be from booking it at samsung's end to them Fitting new part

10-09-2010, 16:03	#17
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 Nigel VSC phoned today and Have now got the panel and are coming Monday to Repair it 9 days it seems it will be from booking it at samsung's end to them Fitting new part Not too shabby I suppose - a Sony sold by us would usually be three to four working days from the customer ringing us - depending if they are in of course. But 9 days when you're ringing the manufacturer isn't bad at all. For Samsung we would normally collect the set from the customer, leaving them a loan, and deliver it to the Samsung service agent. Then do the reverse when it's ready - unfortunately we have no control over the bit in the middle

13-09-2010, 13:55	#18
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Hi Nigel They have Been Today to fix it and its Now WORSE than Before the mark i had them out for is NOW in all 4 Corners i am NOT happy with it now 2 weeks old 2 panels

13-09-2010, 15:19	#19
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 Hi Nigel They have Been Today to fix it and its Now WORSE than Before the mark i had them out for is NOW in all 4 Corners i am NOT happy with it now 2 weeks old 2 panels What did they say about it?.

13-09-2010, 16:10	#20
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Quote: Originally Posted by Nigel Goodwin What did they say about it?. hi nigel Samsung have now told me ive take it back to The retailer tomorrow for a refund

13-09-2010, 16:58	#21
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by charmed1987 hi nigel Samsung have now told me ive take it back to The retailer tomorrow for a refund Is this about slight darker patches on certain parts of the screen?, if so it's a known failing of edge lit LED/LCD screens.

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Faulty Samsung LED and Visual Service Centre

13-09-2010, 17:13	#22
charmed1987 Forum Member Join Date: Sep 2005 Posts: 1,346	Hi nigel the Fault is on certain Colours there are 4 black patches on screen in the Corners now