When will Orange apply the credit for the EU data issue?

lemonjelly · 08-09-2010, 00:22

So as you may know Orange didn't apply the 16mb limit to customers roaming in the EU, cue massive phone bills which have been 'frozen', Orange sent a text a month ago saying "very sorry this has happened and we will apply credit ASAP".

Of course, this hasn't happened and today I got cut off because the bill that's supposed to be "frozen", they actually thought I just hadn't paid it for two months!

When am I getting the credit?

QTC13 · 08-09-2010, 01:53

Radical thought, but why not phone Orange up and ask them?

lemonjelly · 08-09-2010, 16:23

Quote:

Originally Posted by QTC13

Radical thought, but why not phone Orange up and ask them?

Aha, I have done that, 4 times now, I keep on getting "within the next day or two", but clearly not!

Hence I was wondering if anyone else had had this issue, or indeed, maybe someone who works there might have an actual answer!

08-09-2010, 00:22	#1
lemonjelly Forum Member Join Date: Nov 2007 Posts: 50	When will Orange apply the credit for the EU data issue? So as you may know Orange didn't apply the 16mb limit to customers roaming in the EU, cue massive phone bills which have been 'frozen', Orange sent a text a month ago saying "very sorry this has happened and we will apply credit ASAP". Of course, this hasn't happened and today I got cut off because the bill that's supposed to be "frozen", they actually thought I just hadn't paid it for two months! When am I getting the credit?

08-09-2010, 01:53	#2
QTC13 Forum Member Join Date: Aug 2010 Posts: 3,282	Radical thought, but why not phone Orange up and ask them?

08-09-2010, 16:23	#3
lemonjelly Forum Member Join Date: Nov 2007 Posts: 50	Quote: Originally Posted by QTC13 Radical thought, but why not phone Orange up and ask them? Aha, I have done that, 4 times now, I keep on getting "within the next day or two", but clearly not! Hence I was wondering if anyone else had had this issue, or indeed, maybe someone who works there might have an actual answer!

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When will Orange apply the credit for the EU data issue?