Okay,last monday (06.09.10) night my bt andline and bt broadband stopped working. After several calls to their helpful service I was told it would be repaired and service would resume on Friday the 10th. It did not happen, cut a long story short ,yesterday I was told by Mohammed that the exchange cable was damaged and I will definatetly have service at the latest twomorrow (15.09.10). So who can I contact regarding a goodwill gesture, Im not looking for hundreds of pounds ,I just want a small token of appreciation for my patience, like no line rental or something for a month or two. Do you think I have some sort of redress or am I better just sweeping it away and putting it down to bad luck......
Thanks.....
Thanks.....