i am being driven completely batty (not to mention tears on numerous occasions) trying to cancel.

i first tried 3 weeks ago, then again monday and wednesday of this week. I have made 16 (yes, 16! and nearly 3 hours of my time on a damned 0870 number) calls today attempting to cancel.. excuses range from "but you cancelled yesterday" (er, no, I had family visiting all day, I made NO phone calls yesterday) to "we have no record of your account" to "you can't cancel only tv & broadand, you need phone too" . I have been hung up 3 times when put on hold, I have been told numerous times the dept is only open monday to friday (immediately after having been speaking to correct department). One person refused to deal with me unless I told them exactly why I wanted to cancel!!!
I have been told its impossible to speak to managers, I am not allowed to speak to a manager, that a manager couldn;t help anymore than that person is.. I've been told that advice given to me in India isn't worth anything if I then get through to South Africa..

i'm 6 months pregnant, and now stressed to the absolute max.. I cannot face ending up so upset again tomorrow, but am at a loss. I'll be contacting relevant bodies tomorrow as preventing me from leaving is ILLEGAL.

Can anyone suggest an easy way for me to leave?? I cannot afford to be paying two different broadband / TV suppliers which is what I a now doing.. (different properties!)

Maybe emailing a complaint to this person might help?

mary.turner@uk.tiscali.com

That's the Managing Director of Tiscali. Explain the situation to her and you should hopefully get somewhere.

buts it's talk talk now isn't it?

I had the same experience trying to cancel earlier this year - it's a complete and utter shambles. My "favourite" was after holding for a stupid amount of time, being put through to the "disconnections team" who did exactly that and hung up on me!

In the end the email support team got the job done (despite claiming they weren't able to).

Just be sure to stop the direct debit and make sure they have credited you with any outstanding balance on your account. It took me months to get that sorted out, and it wasn't made any easier by the fact there was no way of obtaining a final bill once I'd cancelled.

And they still haven't been to collect the box.

Thought it would be amusing to mention that this is STILL on going. Beginning of January a "system fault" meant that while they had cancelled my TV, they hadn't cancelled broadband. I was assured it was now sorted out, and even received a letter to my new address confirming it.

Yesterda hubby pops back to old address to find a letter from talktalk demanding money

I have spent, so far, over £15 on phne calls over this and it's STILL not sorted. Close to getting legal advice over it..