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chipped iPhone 4 screen :-(
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wills**01
27-09-2010
Hi guys

So peeved right now as I dropped my iPhone 4 and chipped the screen on the top corner - where it meets the black rim aswell. What are my options to get this repaired? I only want gen Apple parts to be used but Im fearing the cost??

Any ideas?
AxeVictim
27-09-2010
Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.
wills**01
27-09-2010
I'd rather be honest - they will know Im pulling a fast one surely?
davethorp
27-09-2010
An out of warranty repair with apple costs £140. If you have insurance you may be covered on that too
wills**01
27-09-2010
when you say "out-of-warranty" do you mean outside the 1yr from purchase? I bought the phone start of August 2010, with no insurance however....
IvanIV
27-09-2010
I'd say dropping it and chipping the screen isn't included in the warranty, you would need an insurance to pay for the repair. But it's only my guess. I'd try the AxeVictim's suggestion. Jobs won't end up picking the bins because of that
chaos77
27-09-2010
surely a decent jeweler would be able to "polish" the chip down, i know they do this for expensive watches!
ACU
27-09-2010
Originally Posted by AxeVictim:
“Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.”

you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.
Gormond
27-09-2010
This is the very reason I use the free bumper that was provided.
AxeVictim
27-09-2010
Originally Posted by ACU:
“you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.”

Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !
ACU
27-09-2010
Originally Posted by AxeVictim:
“Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !”

lol...thanks for the laugh.
Gormond
27-09-2010
Originally Posted by ACU:
“lol...thanks for the laugh.”

... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt
alanwarwic
27-09-2010
Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?
Gormond
27-09-2010
Originally Posted by alanwarwic:
“Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?”

It does use gorilla glass which is quite resilient, more so than many plastics.
ACU
27-09-2010
Originally Posted by Gormond:
“... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt”

Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS
Gormond
27-09-2010
Originally Posted by ACU:
“Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS ”

Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.
ACU
27-09-2010
Originally Posted by Gormond:
“Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.”

That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.
Gormond
27-09-2010
Originally Posted by ACU:
“That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.”

Yeah was a pretty stupid comment but Antenna-gate was blown out of proportion, the majority of iPhone users have no issues with the signal, anyway this has gone way off topic.

Apple products like all other companies often down't fail. For example I have 2 x iMacs (3 years old now) a much older iPod and a 2 year old iPhone 3G. None of these have failed. However my TV from Samsung and Laptop by Sony have both failed.

CS is mainly about when a product does experience a fault (which all electronics do no matter who makes them), how the company deals with it. In many cases Apple will give you a replacement there and then, which is far better than most companies, hence why they are rated higher than any technology company for CS.
AxeVictim
27-09-2010
Originally Posted by ACU:
“lol...thanks for the laugh.”

No problem they will still replace it for the OP
alanwarwic
27-09-2010
Originally Posted by Gormond:
“It does use gorilla glass which is quite resilient, more so than many plastics.”

Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.
Gormond
27-09-2010
Originally Posted by alanwarwic:
“Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.”

According to Apple "20 times stiffer and 30 times harder than plastic"
Soundburst
27-09-2010
If it's just the glass then they'll charge for the part needed, and the labour cost for the genius repairing it.

It'll be repaired in store for you.

Bring it down and they'll tell you how much it will be to repair.
wills**01
27-09-2010
Is the black rim part of the glass screen aswell? Was thinking of doing it myself but would rather Apple do it................
alanwarwic
27-09-2010
Originally Posted by Gormond:
“According to Apple "20 times stiffer and 30 times harder than plastic"”

yup that sounds like glass.
Can be a bit of a pane at times.
ACU
28-09-2010
Originally Posted by Gormond:
“According to Apple "20 times stiffer and 30 times harder than plastic"”

I can see through your claim
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