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chipped iPhone 4 screen :-(


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Old 27-09-2010, 13:45
wills**01
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Hi guys

So peeved right now as I dropped my iPhone 4 and chipped the screen on the top corner - where it meets the black rim aswell. What are my options to get this repaired? I only want gen Apple parts to be used but Im fearing the cost??

Any ideas?
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Old 27-09-2010, 13:53
AxeVictim
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Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.
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Old 27-09-2010, 14:02
wills**01
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I'd rather be honest - they will know Im pulling a fast one surely?
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Old 27-09-2010, 14:13
davethorp
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An out of warranty repair with apple costs £140. If you have insurance you may be covered on that too
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Old 27-09-2010, 14:19
wills**01
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when you say "out-of-warranty" do you mean outside the 1yr from purchase? I bought the phone start of August 2010, with no insurance however....
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Old 27-09-2010, 14:58
IvanIV
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I'd say dropping it and chipping the screen isn't included in the warranty, you would need an insurance to pay for the repair. But it's only my guess. I'd try the AxeVictim's suggestion. Jobs won't end up picking the bins because of that
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Old 27-09-2010, 15:08
chaos77
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surely a decent jeweler would be able to "polish" the chip down, i know they do this for expensive watches!
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Old 27-09-2010, 17:15
ACU
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Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.
you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.
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Old 27-09-2010, 17:17
Gormond
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This is the very reason I use the free bumper that was provided.
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Old 27-09-2010, 17:21
AxeVictim
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you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.
Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !
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Old 27-09-2010, 17:32
ACU
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Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !
lol...thanks for the laugh.
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Old 27-09-2010, 17:41
Gormond
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lol...thanks for the laugh.
... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt
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Old 27-09-2010, 17:50
alanwarwic
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Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?
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Old 27-09-2010, 17:58
Gormond
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Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?
It does use gorilla glass which is quite resilient, more so than many plastics.
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Old 27-09-2010, 18:03
ACU
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... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt
Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS
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Old 27-09-2010, 18:08
Gormond
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Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS
Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.
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Old 27-09-2010, 18:13
ACU
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Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.
That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.
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Old 27-09-2010, 18:33
Gormond
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That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.
Yeah was a pretty stupid comment but Antenna-gate was blown out of proportion, the majority of iPhone users have no issues with the signal, anyway this has gone way off topic.

Apple products like all other companies often down't fail. For example I have 2 x iMacs (3 years old now) a much older iPod and a 2 year old iPhone 3G. None of these have failed. However my TV from Samsung and Laptop by Sony have both failed.

CS is mainly about when a product does experience a fault (which all electronics do no matter who makes them), how the company deals with it. In many cases Apple will give you a replacement there and then, which is far better than most companies, hence why they are rated higher than any technology company for CS.
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Old 27-09-2010, 18:33
AxeVictim
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lol...thanks for the laugh.
No problem they will still replace it for the OP
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Old 27-09-2010, 18:33
alanwarwic
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It does use gorilla glass which is quite resilient, more so than many plastics.
Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.
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Old 27-09-2010, 18:44
Gormond
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Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.
According to Apple "20 times stiffer and 30 times harder than plastic"
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Old 27-09-2010, 18:44
Soundburst
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If it's just the glass then they'll charge for the part needed, and the labour cost for the genius repairing it.

It'll be repaired in store for you.

Bring it down and they'll tell you how much it will be to repair.
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Old 27-09-2010, 19:04
wills**01
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Is the black rim part of the glass screen aswell? Was thinking of doing it myself but would rather Apple do it................
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Old 27-09-2010, 19:38
alanwarwic
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According to Apple "20 times stiffer and 30 times harder than plastic"
yup that sounds like glass.
Can be a bit of a pane at times.
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Old 28-09-2010, 17:49
ACU
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According to Apple "20 times stiffer and 30 times harder than plastic"
I can see through your claim
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