Originally Posted by ACU:
“That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.
I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.”
Yeah was a pretty stupid comment but Antenna-gate was blown out of proportion, the majority of iPhone users have no issues with the signal, anyway this has gone way off topic.
Apple products like all other companies often down't fail. For example I have 2 x iMacs (3 years old now) a much older iPod and a 2 year old iPhone 3G. None of these have failed. However my TV from Samsung and Laptop by Sony have both failed.
CS is mainly about when a product does experience a fault (which all electronics do no matter who makes them), how the company deals with it. In many cases Apple will give you a replacement there and then, which is far better than most companies, hence why they are rated higher than any technology company for CS.