chipped iPhone 4 screen :-(

wills**01 · 27-09-2010, 13:45

Hi guys

So peeved right now as I dropped my iPhone 4 and chipped the screen on the top corner - where it meets the black rim aswell. What are my options to get this repaired? I only want gen Apple parts to be used but Im fearing the cost??

Any ideas?

AxeVictim · 27-09-2010, 13:53

Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.

wills**01 · 27-09-2010, 14:02

I'd rather be honest - they will know Im pulling a fast one surely?

davethorp · 27-09-2010, 14:13

An out of warranty repair with apple costs £140. If you have insurance you may be covered on that too

wills**01 · 27-09-2010, 14:19

when you say "out-of-warranty" do you mean outside the 1yr from purchase? I bought the phone start of August 2010, with no insurance however....

IvanIV · 27-09-2010, 14:58

I'd say dropping it and chipping the screen isn't included in the warranty, you would need an insurance to pay for the repair. But it's only my guess. I'd try the AxeVictim's suggestion. Jobs won't end up picking the bins because of that

chaos77 · 27-09-2010, 15:08

surely a decent jeweler would be able to "polish" the chip down, i know they do this for expensive watches!

ACU · 27-09-2010, 17:15

Quote:

Originally Posted by AxeVictim

Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.

you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.

Gormond · 27-09-2010, 17:17

This is the very reason I use the free bumper that was provided.

AxeVictim · 27-09-2010, 17:21

Quote:

Originally Posted by ACU

you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here.

Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.

Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !

ACU · 27-09-2010, 17:32

Quote:

Originally Posted by AxeVictim

Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !

lol...thanks for the laugh.

Gormond · 27-09-2010, 17:41

Quote:

Originally Posted by ACU

lol...thanks for the laugh.

... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt

alanwarwic · 27-09-2010, 17:50

Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?

Gormond · 27-09-2010, 17:58

Quote:

Originally Posted by alanwarwic

Glass on both sides they don't stand a chance,
Steve Jobs certainly knows what he is doing.
It is easy to consider that almost everyone has dropped a phone on the floor once or twice.

Use a windscreen chip and crack repair kit?

It does use gorilla glass which is quite resilient, more so than many plastics.

ACU · 27-09-2010, 18:03

Quote:

Originally Posted by Gormond

... They are regularly independently rated as having the best customer service among technology companies.

For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt

Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS

Gormond · 27-09-2010, 18:08

Quote:

Originally Posted by ACU

Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS

Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.

ACU · 27-09-2010, 18:13

Quote:

Originally Posted by Gormond

Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do.

I have been buying Apple products for years and have found their CS to be excellent.

That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.

Gormond · 27-09-2010, 18:33

Quote:

Originally Posted by ACU

That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault.

I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.

Yeah was a pretty stupid comment but Antenna-gate was blown out of proportion, the majority of iPhone users have no issues with the signal, anyway this has gone way off topic.

Apple products like all other companies often down't fail. For example I have 2 x iMacs (3 years old now) a much older iPod and a 2 year old iPhone 3G. None of these have failed. However my TV from Samsung and Laptop by Sony have both failed.

CS is mainly about when a product does experience a fault (which all electronics do no matter who makes them), how the company deals with it. In many cases Apple will give you a replacement there and then, which is far better than most companies, hence why they are rated higher than any technology company for CS.

AxeVictim · 27-09-2010, 18:33

Quote:

Originally Posted by ACU

lol...thanks for the laugh.

No problem they will still replace it for the OP

alanwarwic · 27-09-2010, 18:33

Quote:

Originally Posted by Gormond

It does use gorilla glass which is quite resilient, more so than many plastics.

Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.

Gormond · 27-09-2010, 18:44

Quote:

Originally Posted by alanwarwic

Resilient to 400C degrees too no doubt.
Shattering news to know that it is harder than plastic?

Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks.

All marketing gumpf. Use a bumper. Most will certainly need it at some time.

According to Apple "20 times stiffer and 30 times harder than plastic"

Soundburst · 27-09-2010, 18:44

If it's just the glass then they'll charge for the part needed, and the labour cost for the genius repairing it.

It'll be repaired in store for you.

Bring it down and they'll tell you how much it will be to repair.

wills**01 · 27-09-2010, 19:04

Is the black rim part of the glass screen aswell? Was thinking of doing it myself but would rather Apple do it................

alanwarwic · 27-09-2010, 19:38

Quote:

Originally Posted by Gormond

According to Apple "20 times stiffer and 30 times harder than plastic"

yup that sounds like glass.
Can be a bit of a pane at times.

ACU · 28-09-2010, 17:49

Quote:

Originally Posted by Gormond

According to Apple "20 times stiffer and 30 times harder than plastic"

I can see through your claim

27-09-2010, 13:45	#1
wills**01 Forum Member Join Date: Jun 2008 Posts: 890	chipped iPhone 4 screen :-( Hi guys So peeved right now as I dropped my iPhone 4 and chipped the screen on the top corner - where it meets the black rim aswell. What are my options to get this repaired? I only want gen Apple parts to be used but Im fearing the cost?? Any ideas?

27-09-2010, 13:53	#2
AxeVictim Forum Member Join Date: Jul 2001 Posts: 2,644	Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it.

27-09-2010, 14:02	#3
wills**01 Forum Member Join Date: Jun 2008 Posts: 890	I'd rather be honest - they will know Im pulling a fast one surely?

27-09-2010, 14:13	#4
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	An out of warranty repair with apple costs £140. If you have insurance you may be covered on that too

27-09-2010, 14:19	#5
wills**01 Forum Member Join Date: Jun 2008 Posts: 890	when you say "out-of-warranty" do you mean outside the 1yr from purchase? I bought the phone start of August 2010, with no insurance however....

27-09-2010, 14:58	#6
IvanIV Forum Member Join Date: May 2006 Posts: 25,199	I'd say dropping it and chipping the screen isn't included in the warranty, you would need an insurance to pay for the repair. But it's only my guess. I'd try the AxeVictim's suggestion. Jobs won't end up picking the bins because of that

27-09-2010, 15:08	#7
chaos77 Guest Join Date: May 2005 Posts: 757	surely a decent jeweler would be able to "polish" the chip down, i know they do this for expensive watches!

27-09-2010, 17:15	#8
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by AxeVictim Take it into Apple tell them you have intermittent proximity sensor issues and signal issues they might exchange it. you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here. Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for.

27-09-2010, 17:17	#9
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	This is the very reason I use the free bumper that was provided.

27-09-2010, 17:21	#10
AxeVictim Forum Member Join Date: Jul 2001 Posts: 2,644	Quote: Originally Posted by ACU you think they wont notice the chipped screen? Of course they wont replace it. Its apple we are talking about here. Also OP - the 1 year warranty wont cover accidental damage. That is what the insurance would have been for. Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company !

27-09-2010, 17:32	#11
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by AxeVictim Chip or not if it has issues they will replace it this is Apple we are talking about probably the best CS of any company ! lol...thanks for the laugh.

27-09-2010, 17:41	#12
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Quote: Originally Posted by ACU lol...thanks for the laugh. ... They are regularly independently rated as having the best customer service among technology companies. For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt

27-09-2010, 17:50	#13
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Glass on both sides they don't stand a chance, Steve Jobs certainly knows what he is doing. It is easy to consider that almost everyone has dropped a phone on the floor once or twice. Use a windscreen chip and crack repair kit?

27-09-2010, 17:58	#14
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Quote: Originally Posted by alanwarwic Glass on both sides they don't stand a chance, Steve Jobs certainly knows what he is doing. It is easy to consider that almost everyone has dropped a phone on the floor once or twice. Use a windscreen chip and crack repair kit? It does use gorilla glass which is quite resilient, more so than many plastics.

27-09-2010, 18:03	#15
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by Gormond ... They are regularly independently rated as having the best customer service among technology companies. For example just last week - http://news.cnet.com/8301-31021_3-20...?tag=mncol;txt Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS

27-09-2010, 18:08	#16
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Quote: Originally Posted by ACU Hmm the "if your signal drops, then use your right hand" comment sounds like excellent CS Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do. I have been buying Apple products for years and have found their CS to be excellent.

27-09-2010, 18:13	#17
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by Gormond Apple decided to give everyone who wasn't happy with their purchase a complete refund or a case for free. more than most companies would do. I have been buying Apple products for years and have found their CS to be excellent. That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault. I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time.

27-09-2010, 18:33	#18
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Quote: Originally Posted by ACU That still doesnt excuse the stupid comment by Jobs. If they were that good a company, they wouldnt have released a products with such a major fault. I have bought products and used services. I have never had to ring CS for many of them - the products work as they should for a very long time. Yeah was a pretty stupid comment but Antenna-gate was blown out of proportion, the majority of iPhone users have no issues with the signal, anyway this has gone way off topic. Apple products like all other companies often down't fail. For example I have 2 x iMacs (3 years old now) a much older iPod and a 2 year old iPhone 3G. None of these have failed. However my TV from Samsung and Laptop by Sony have both failed. CS is mainly about when a product does experience a fault (which all electronics do no matter who makes them), how the company deals with it. In many cases Apple will give you a replacement there and then, which is far better than most companies, hence why they are rated higher than any technology company for CS.

27-09-2010, 18:33	#20
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Quote: Originally Posted by Gormond It does use gorilla glass which is quite resilient, more so than many plastics. Resilient to 400C degrees too no doubt. Shattering news to know that it is harder than plastic? Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks. All marketing gumpf. Use a bumper. Most will certainly need it at some time.

27-09-2010, 18:44	#21
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Quote: Originally Posted by alanwarwic Resilient to 400C degrees too no doubt. Shattering news to know that it is harder than plastic? Gorilla glass is just another name for Pyrex. I find with pyrex kitchen stuff its 50/50 whether it breaks. All marketing gumpf. Use a bumper. Most will certainly need it at some time. According to Apple "20 times stiffer and 30 times harder than plastic"

27-09-2010, 18:44	#22
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	If it's just the glass then they'll charge for the part needed, and the labour cost for the genius repairing it. It'll be repaired in store for you. Bring it down and they'll tell you how much it will be to repair.

DS Forums

chipped iPhone 4 screen :-(

27-09-2010, 19:04	#23
wills**01 Forum Member Join Date: Jun 2008 Posts: 890	Is the black rim part of the glass screen aswell? Was thinking of doing it myself but would rather Apple do it................

27-09-2010, 19:38	#24
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Quote: Originally Posted by Gormond According to Apple "20 times stiffer and 30 times harder than plastic" yup that sounds like glass. Can be a bit of a pane at times.

28-09-2010, 17:49	#25
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by Gormond According to Apple "20 times stiffer and 30 times harder than plastic" I can see through your claim