chipped iPhone 4 screen :-(

dontpannic · 04-10-2010, 07:36

Quote:

I'm not sure how Apple CS is "absolutely fantastic" for fixing/replacing your device due to a known and admitted design fault?

You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty.

It seems people just slag off Apple because its Apple, which is pathetic to be honest.

Soundburst · 04-10-2010, 15:58

Quote:

Originally Posted by dontpannic

You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty.

It seems people just slag off Apple because its Apple, which is pathetic to be honest.

Oh don't worry everyone knows that's all that poster really does.

He sniffs em out and then just copy and pastes the same nonsense over and over.

You'll find people who DON'T own Android phones don't go into "my handset has signal problems" threads as its not their problem - but moox looks for any threads about Apple and uses it as an excuse to moan about a phone he doesn't have made by a company he hates.

Just let him get on with it.

moox · 04-10-2010, 20:45

Quote:

Originally Posted by dontpannic

You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty.

It seems people just slag off Apple because its Apple, which is pathetic to be honest.

So an Apple employee used a known design fault to get you a replacement phone? I would hope that's an isolated case.

(can't replace for dock connector issues. can replace for cracked plastics).

davethorp · 04-10-2010, 21:44

Just ask moox about the iPhone 4 antennagate decibel figures. Tends to shut him up every time. Or he uses his reality distortion machine to make it look like the question doesn't exist

whackyracer · 04-10-2010, 21:55

I feel sorry for the OP, he asked a genuine question and only a few people bothered to help him, the rest of them were too busy bashing apple.

davethorp · 04-10-2010, 22:23

Quote:

Originally Posted by whackyracer

I feel sorry for the OP, he asked a genuine question and only a few people bothered to help him, the rest of them were too busy bashing apple.

Tends to be the way with any apple related thread though and it's always the same people who jump in to drift it off topic. They really should find something better to do with their time. Getting laid for example

Saying that they'll likely turn down getting laid if the other party has an iPhone

moox · 04-10-2010, 22:36

Quote:

Originally Posted by davethorp

Tends to be the way with any apple related thread though and it's always the same people who jump in to drift it off topic. They really should find something better to do with their time. Getting laid for example

Saying that they'll likely turn down getting laid if the other party has an iPhone

I find it interesting that some have to resort to personal insults. Not surprising, really.

alanwarwic · 04-10-2010, 22:40

There was advice early on. Then we got info on Apples wonderful service with plenty of obvious bias.
As nice as it is does on owner think it is a damage magnet?

davethorp · 04-10-2010, 22:48

Quote:

Originally Posted by moox

I find it interesting that some have to resort to personal insults. Not surprising, really.

Perhaps you could point out the personal insult in the post you quoted. And while you are at it perhaps you could also finally answer the question about the db figures. No doubt if and when you quote this post, only the first sentence will remain. The rest will have mysteriously disappeared

You know what I find interesting. In THIS android thread I jump in with a post that actually addresses the OP's issue and don't turn it into an opportunity to bash users of a different mobile OS to me. Pity some others can't do the same on apple threads eh

dontpannic · 05-10-2010, 07:55

Quote:

Originally Posted by moox

So an Apple employee used a known design fault to get you a replacement phone? I would hope that's an isolated case.

(can't replace for dock connector issues. can replace for cracked plastics).

Why do you hope its an isolated case... Do Apple's practises directly affect you in any way? Are you a shareholder or on the board of directors? By the way you're slating Apple I sincerely doubt it therefore it is no business to you how and why Apple replaced my handset.

If you must know and want me to go into details...

I bought my 3GS in July 2009. By November, I was getting a message on the screen telling me that I had connected an accessory that wasn't supported by this handset. I booked a Genius Bar appointment, they attempted to clean the dock connector but the message kept on appearing, so they replaced my handset.

Roll it on to May 2010 when the same message started appearing again. Replacement handsets have a 90 day warranty, which expired at the end of February. I booked another Genius bar appointment, and when I explained the problem and showed the girl the details of the last repair/replacement, she asked me if there was anything else wrong with the phone. She spotted the crack, and replaced the handset for me, no questions asked, 65 days out of the warranty period.

Now call me stupid, but I use that as a typical example of excellent customer service. It doesn't matter if it was a fault or not the point is, 3 months out of warranty, I walked into an Apple store with a problematic handset and walked out 30 minutes later with a brand new replacement.

Interestingly, you can tell people who slate Apple for no reason. In one thread I mention this issue and told by one Anti-Apple poster that "its no surprise that my phone was replaced as there is a well documented problem with the dock connector" and in this thread I'm told "they can't replace for the dock connector". So all I say now is, if you don't know about the workings of Apple and how their phones then I suggest you keep out of it to stop yourself looking a fool.

alanwarwic · 05-10-2010, 08:53

So you do not know whether the first replacement was just a 2nd hand phone with a same inherent design fault.
Lets hope the 3rd phone was via a new manufacturing procedure.
It would have been a serious 'alienation procedure' from Apple if they had not replaced the 'cloned fault' phone after only 7 months use.

Would you ever buy another Apple phone again if they had not?
Good business sense by Apple from a situation maybe created by them in the first place.

dontpannic · 05-10-2010, 10:48

Quote:

Originally Posted by alanwarwic

So you do not know whether the first replacement was just a 2nd hand phone with a same inherent design fault.

All I know is that it came in a sealed Apple box, and there were no cosmetic marks on the unit at all. Wether it was remanufactured is neither here nor there. It has no design fault regarding the dock connector - lets remember the dock connector has been in use since the first gen iPods!

Quote:

Lets hope the 3rd phone was via a new manufacturing procedure.

I fully appreciate that the problem is part caused by me anyway - the matter of fact is that it is exacerbated by a buildup of dirt and dust on the dock connector contacts. If the fault recurrs (which i've taken steps to combat), then I'd expect the same sort of time-frame, at which point my contract is up for renewal.

Quote:

It would have been a serious 'alienation procedure' from Apple if they had not replaced the 'cloned fault' phone after only 7 months use.

Absolutely, I fully understand that

Quote:

Would you ever buy another Apple phone again if they had not?

I think I would - however I'd take out an extended Applecare package!

Quote:

Good business sense by Apple from a situation maybe created by them in the first place.

It hasn't been created by them - its not a design flaw, nor a well advertised fault.

alanwarwic · 07-10-2010, 20:49

Well according to this no doubt inaccurate reader survey 25% of iPhone backs have already been broken.
Another 16% have had their the back glass scratched.
http://www.engadget.com/2010/10/07/a...woes/#comments

Assuming 50% of replies are from the brainless section of society it would still mean that 1 in 8 have been broken already.

Soundburst · 08-10-2010, 03:07

Alan. . . .the breaking news that. . . .putting something down. . . unprotected. . . .results. . . .in SCRATCHES?!

WHAT WHAT WHAT?!?!?!?!!?

Who'd have thought it?!

"Erm. I went to put my shiny object down on this rough surface. . .and scratches occurred I was really taken back by this.

LMAO.

davethorp · 08-10-2010, 08:42

Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw"

moox · 08-10-2010, 11:26

Quote:

Originally Posted by Soundburst

Alan. . . .the breaking news that. . . .putting something down. . . unprotected. . . .results. . . .in SCRATCHES?!

WHAT WHAT WHAT?!?!?!?!!?

Who'd have thought it?!

"Erm. I went to put my shiny object down on this rough surface. . .and scratches occurred I was really taken back by this.

LMAO.

Maybe Apple could put Gorilla Glass on the back, too? Oh, wait, that'll affect the profit margins too much. Jobs will have to go without one more turtleneck.

Quote:

Originally Posted by davethorp

Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw"

A premium phone, such as that from Apple (allegedly), shouldn't be made of such fragile materials.

davethorp · 08-10-2010, 12:08

Quote:

Originally Posted by moox

A premium phone, such as that from Apple (allegedly), shouldn't be dropped

Corrected that there for you

A Ferrari is a premium car. Doesn't mean it won't break if it is driven very fast into another car!

While you are here perhaps you can address some of the points I put to you in post #59 or have you got your reality distortion machine turned up to max

rwould · 08-10-2010, 12:30

Quote:

Originally Posted by davethorp

A Ferrari is a premium car. Doesn't mean it won't break if it is driven very fast into another car!

I've never driven any of the 13 cars I've owned fast into another car.

I've dropped every single mobile I've owned. Including my N95 five minutes after getting it with no insurance, never been so nervous picking a phone up!

Soundburst · 08-10-2010, 13:44

Quote:

Originally Posted by davethorp

Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw"

Yes, Yes. Of course, those high profit margin phones obviously are almost invincible.

If it's a high profit margin device then you can safely drop it. Bop it. Crush it. Kill it. Squash it. Throw it. Chuck it. Slam it. Bash it and nothing will happen.

The ray of profit margin will protect it like a Halo, a shield, if you will.

Quote:

Err. Hello. I dropped my obesely expensive piece of technology and it broke

Since when does that happen!? I know I should have taken more care, I know that if it's really expensive and a mobile phone in with a chance of being dropped that I should have taken insurance. . .BUT. . .I dropped it. . .it shouldn't have broken. It is an iPhone afterall. . .

People *seriously* think like that?

Hilarious.

alanwarwic · 08-10-2010, 13:49

This might be why supposedly O2 put their iPhone 4 insurance up to £15 per month (£180 per year).
They 'like to have one's cake and eat it too' so the excess is £100.

Utter madness.

Soundburst · 08-10-2010, 13:52

Quote:

Originally Posted by alanwarwic

This might be why supposedly O2 put their iPhone 4 insurance up to £15 per month (£180 per year).
The like to have one's cake and eat it too to the excess is £100.

Utter madness.

It's an expensive device. I've had 2 iPhones and never dropped or claimed on any of them.

If you drop the device - it's *YOUR* fault that damage occurs. Not anyone elses. How people are arguing this post is bewildering. It's not made to be dropped.

alanwarwic · 08-10-2010, 14:22

Methinks the insurance increase was 50% with the excess increasing by 400%.

How much is profiteering?

Soundburst · 08-10-2010, 14:50

Quote:

Originally Posted by alanwarwic

Methinks the insurance increase was 50% with the excess increasing by 400%.

How much is profiteering?

All.

O2 are a business.

You won't need insure if you treat you expensive technology with the respect it deserves.

alanwarwic · 08-10-2010, 15:13

Or it could also have been due to an increase in claims for the new phone.

I'm not sure if the case dust story of it weakening the glass has eggs but at £140 per iFix it is certainly gold dust.

ACU · 08-10-2010, 17:25

Quote:

Originally Posted by Soundburst

If you drop the device - it's *YOUR* fault that damage occurs. Not anyone elses. How people are arguing this post is bewildering. It's not made to be dropped.

Your logic is equally bewildering. Cars arent made to crash. Yet thought is given to the choice of materials, welding techniques, etc.

It seems apple have not given enough thought to the materials it uses. Maybe it should...then again it will spoil the look of the product, so that is probably why they dont.

04-10-2010, 07:36	#51
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	Quote: Originally Posted by moox I'm not sure how Apple CS is "absolutely fantastic" for fixing/replacing your device due to a known and admitted design fault? You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty. It seems people just slag off Apple because its Apple, which is pathetic to be honest.

04-10-2010, 15:58	#52
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by dontpannic You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty. It seems people just slag off Apple because its Apple, which is pathetic to be honest. Oh don't worry everyone knows that's all that poster really does. He sniffs em out and then just copy and pastes the same nonsense over and over. You'll find people who DON'T own Android phones don't go into "my handset has signal problems" threads as its not their problem - but moox looks for any threads about Apple and uses it as an excuse to moan about a phone he doesn't have made by a company he hates. Just let him get on with it.

04-10-2010, 20:45	#53
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by dontpannic You obviously missed the point - there was no crack actually there. Anyway, even if it was a design fault they are not obligated to replace it 2 months out of warranty. It seems people just slag off Apple because its Apple, which is pathetic to be honest. So an Apple employee used a known design fault to get you a replacement phone? I would hope that's an isolated case. (can't replace for dock connector issues. can replace for cracked plastics).

04-10-2010, 21:44	#54
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Just ask moox about the iPhone 4 antennagate decibel figures. Tends to shut him up every time. Or he uses his reality distortion machine to make it look like the question doesn't exist

04-10-2010, 21:55	#55
whackyracer Guest Join Date: Jan 2007 Posts: 13,792	I feel sorry for the OP, he asked a genuine question and only a few people bothered to help him, the rest of them were too busy bashing apple.

04-10-2010, 22:23	#56
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Quote: Originally Posted by whackyracer I feel sorry for the OP, he asked a genuine question and only a few people bothered to help him, the rest of them were too busy bashing apple. Tends to be the way with any apple related thread though and it's always the same people who jump in to drift it off topic. They really should find something better to do with their time. Getting laid for example Saying that they'll likely turn down getting laid if the other party has an iPhone

04-10-2010, 22:36	#57
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by davethorp Tends to be the way with any apple related thread though and it's always the same people who jump in to drift it off topic. They really should find something better to do with their time. Getting laid for example Saying that they'll likely turn down getting laid if the other party has an iPhone I find it interesting that some have to resort to personal insults. Not surprising, really.

04-10-2010, 22:40	#58
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	There was advice early on. Then we got info on Apples wonderful service with plenty of obvious bias. As nice as it is does on owner think it is a damage magnet?

04-10-2010, 22:48	#59
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Quote: Originally Posted by moox I find it interesting that some have to resort to personal insults. Not surprising, really. Perhaps you could point out the personal insult in the post you quoted. And while you are at it perhaps you could also finally answer the question about the db figures. No doubt if and when you quote this post, only the first sentence will remain. The rest will have mysteriously disappeared You know what I find interesting. In THIS android thread I jump in with a post that actually addresses the OP's issue and don't turn it into an opportunity to bash users of a different mobile OS to me. Pity some others can't do the same on apple threads eh

05-10-2010, 07:55	#60
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	Quote: Originally Posted by moox So an Apple employee used a known design fault to get you a replacement phone? I would hope that's an isolated case. (can't replace for dock connector issues. can replace for cracked plastics). Why do you hope its an isolated case... Do Apple's practises directly affect you in any way? Are you a shareholder or on the board of directors? By the way you're slating Apple I sincerely doubt it therefore it is no business to you how and why Apple replaced my handset. If you must know and want me to go into details... I bought my 3GS in July 2009. By November, I was getting a message on the screen telling me that I had connected an accessory that wasn't supported by this handset. I booked a Genius Bar appointment, they attempted to clean the dock connector but the message kept on appearing, so they replaced my handset. Roll it on to May 2010 when the same message started appearing again. Replacement handsets have a 90 day warranty, which expired at the end of February. I booked another Genius bar appointment, and when I explained the problem and showed the girl the details of the last repair/replacement, she asked me if there was anything else wrong with the phone. She spotted the crack, and replaced the handset for me, no questions asked, 65 days out of the warranty period. Now call me stupid, but I use that as a typical example of excellent customer service. It doesn't matter if it was a fault or not the point is, 3 months out of warranty, I walked into an Apple store with a problematic handset and walked out 30 minutes later with a brand new replacement. Interestingly, you can tell people who slate Apple for no reason. In one thread I mention this issue and told by one Anti-Apple poster that "its no surprise that my phone was replaced as there is a well documented problem with the dock connector" and in this thread I'm told "they can't replace for the dock connector". So all I say now is, if you don't know about the workings of Apple and how their phones then I suggest you keep out of it to stop yourself looking a fool.

05-10-2010, 08:53	#61
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	So you do not know whether the first replacement was just a 2nd hand phone with a same inherent design fault. Lets hope the 3rd phone was via a new manufacturing procedure. It would have been a serious 'alienation procedure' from Apple if they had not replaced the 'cloned fault' phone after only 7 months use. Would you ever buy another Apple phone again if they had not? Good business sense by Apple from a situation maybe created by them in the first place.

05-10-2010, 10:48	#62
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	Quote: Originally Posted by alanwarwic So you do not know whether the first replacement was just a 2nd hand phone with a same inherent design fault. All I know is that it came in a sealed Apple box, and there were no cosmetic marks on the unit at all. Wether it was remanufactured is neither here nor there. It has no design fault regarding the dock connector - lets remember the dock connector has been in use since the first gen iPods! Quote: Lets hope the 3rd phone was via a new manufacturing procedure. I fully appreciate that the problem is part caused by me anyway - the matter of fact is that it is exacerbated by a buildup of dirt and dust on the dock connector contacts. If the fault recurrs (which i've taken steps to combat), then I'd expect the same sort of time-frame, at which point my contract is up for renewal. Quote: It would have been a serious 'alienation procedure' from Apple if they had not replaced the 'cloned fault' phone after only 7 months use. Absolutely, I fully understand that Quote: Would you ever buy another Apple phone again if they had not? I think I would - however I'd take out an extended Applecare package! Quote: Good business sense by Apple from a situation maybe created by them in the first place. It hasn't been created by them - its not a design flaw, nor a well advertised fault.

07-10-2010, 20:49	#63
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Well according to this no doubt inaccurate reader survey 25% of iPhone backs have already been broken. Another 16% have had their the back glass scratched. http://www.engadget.com/2010/10/07/a...woes/#comments Assuming 50% of replies are from the brainless section of society it would still mean that 1 in 8 have been broken already.

08-10-2010, 03:07	#64
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Alan. . . .the breaking news that. . . .putting something down. . . unprotected. . . .results. . . .in SCRATCHES?! WHAT WHAT WHAT?!?!?!?!!? Who'd have thought it?! "Erm. I went to put my shiny object down on this rough surface. . .and scratches occurred I was really taken back by this. LMAO.

08-10-2010, 08:42	#65
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw"

08-10-2010, 11:26	#66
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Soundburst Alan. . . .the breaking news that. . . .putting something down. . . unprotected. . . .results. . . .in SCRATCHES?! WHAT WHAT WHAT?!?!?!?!!? Who'd have thought it?! "Erm. I went to put my shiny object down on this rough surface. . .and scratches occurred I was really taken back by this. LMAO. Maybe Apple could put Gorilla Glass on the back, too? Oh, wait, that'll affect the profit margins too much. Jobs will have to go without one more turtleneck. Quote: Originally Posted by davethorp Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw" A premium phone, such as that from Apple (allegedly), shouldn't be made of such fragile materials.

08-10-2010, 12:08	#67
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Quote: Originally Posted by moox A premium phone, such as that from Apple (allegedly), shouldn't be dropped Corrected that there for you A Ferrari is a premium car. Doesn't mean it won't break if it is driven very fast into another car! While you are here perhaps you can address some of the points I put to you in post #59 or have you got your reality distortion machine turned up to max

08-10-2010, 12:30	#68
rwould Forum Member Join Date: Jun 2005 Location: Nottingham Posts: 4,893	Quote: Originally Posted by davethorp A Ferrari is a premium car. Doesn't mean it won't break if it is driven very fast into another car! I've never driven any of the 13 cars I've owned fast into another car. I've dropped every single mobile I've owned. Including my N95 five minutes after getting it with no insurance, never been so nervous picking a phone up!

08-10-2010, 13:44	#69
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by davethorp Or that dropping something made of glass may cause it to break. Crystal wine glasses have the exact same "design flaw" Yes, Yes. Of course, those high profit margin phones obviously are almost invincible. If it's a high profit margin device then you can safely drop it. Bop it. Crush it. Kill it. Squash it. Throw it. Chuck it. Slam it. Bash it and nothing will happen. The ray of profit margin will protect it like a Halo, a shield, if you will. Quote: Err. Hello. I dropped my obesely expensive piece of technology and it broke Since when does that happen!? I know I should have taken more care, I know that if it's really expensive and a mobile phone in with a chance of being dropped that I should have taken insurance. . .BUT. . .I dropped it. . .it shouldn't have broken. It is an iPhone afterall. . . People seriously think like that? Hilarious.

08-10-2010, 13:49	#70
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	This might be why supposedly O2 put their iPhone 4 insurance up to £15 per month (£180 per year). They 'like to have one's cake and eat it too' so the excess is £100. Utter madness.

08-10-2010, 13:52	#71
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by alanwarwic This might be why supposedly O2 put their iPhone 4 insurance up to £15 per month (£180 per year). The like to have one's cake and eat it too to the excess is £100. Utter madness. It's an expensive device. I've had 2 iPhones and never dropped or claimed on any of them. If you drop the device - it's YOUR fault that damage occurs. Not anyone elses. How people are arguing this post is bewildering. It's not made to be dropped.

DS Forums

chipped iPhone 4 screen :-(

08-10-2010, 14:22	#72
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Methinks the insurance increase was 50% with the excess increasing by 400%. How much is profiteering?

08-10-2010, 14:50	#73
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by alanwarwic Methinks the insurance increase was 50% with the excess increasing by 400%. How much is profiteering? All. O2 are a business. You won't need insure if you treat you expensive technology with the respect it deserves.

08-10-2010, 15:13	#74
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Or it could also have been due to an increase in claims for the new phone. I'm not sure if the case dust story of it weakening the glass has eggs but at £140 per iFix it is certainly gold dust.

08-10-2010, 17:25	#75
ACU Forum Member Join Date: Aug 2009 Posts: 7,916	Quote: Originally Posted by Soundburst If you drop the device - it's YOUR fault that damage occurs. Not anyone elses. How people are arguing this post is bewildering. It's not made to be dropped. Your logic is equally bewildering. Cars arent made to crash. Yet thought is given to the choice of materials, welding techniques, etc. It seems apple have not given enough thought to the materials it uses. Maybe it should...then again it will spoil the look of the product, so that is probably why they dont.