Originally Posted by Jim Casy:
“Another day, another broken promise. they phoned me to see if I would stay with them, but they can't match an internet deal I found. They told me I would have my PAC today by text, still not received it. This is the third time they have lied to me, twice they said I would have it within 48 hours. This is now over a week and is beyond a joke.”
Did you try quoting the ofcom rules at them? It certainly worked for me after they gave me the runaround. Call them back and demand the code - it's probably already there in front of them! Mine was generated a day after I originally called them. They are valid for 30 days so you can tell when they are generated by the expiry.
After I got the code, I only had one retentions call. I did tell him I wasn't interested and not to call that number again.