Dear Mr *********************
Thank you for contacting Amazon.co.uk regarding your order for "HTC Desire HD Sim Free Mobile Phone".
I am sorry for the confusions caused due to estimated date assigned for this order #******************
I would like to confirm that these estimated dispatch dates are incorrect. Though the dates are longer than expected, we would make sure that the order is dispatched and delivered before the dates specified.
We build our catalogue on information from many sources and our ordering system automatically estimates dispatch and delivery dates for each item. We need to know of any errors in the ordering system, and customer feedback like yours helps us to continue to improve the service we provide.
I have checked your order and can see that this item is on pre-order and will not be released until October 25, 2010.
Please note that the release date is subject to change. As soon as we are informed of any changes to this date, we will update the website accordingly.
We will do everything we can to ensure that your order is shipped and delivered as efficiently as possible.
We will receive this item from our suppliers in time for the release date. On the date of dispatch, we'll send you an e-mail message confirming the date, contents and method of delivery. As per our standard policy, we do not charge you for an order until the time of dispatch.
I hope you find this information helpful.
Thank you for your patience and understanding in this regard and thanks again for shopping at Amazon.co.uk.