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HELP!! o2 No incoming Calls or texts for a week!!!
lela
03-10-2010
Hi,

I switched to O2 last friday (24/09 ) and I set up a 30 day contract with them, I then had my current number from virgin transferred to my o2 account on wednesday, however, I have not been able to receive any calls or texts but I can make outgoing calls and texts. Every time someone tried to call me they are either cut off or there's an engaged tone. I have spoken to o2 customer services numerously and have come to the conclusion that it is not the handset settings which are causing this, call diverting is off and auto reject too. I have even changed sim card and they have transferred the details but the same thing is happening, and they simply don't know how to fix it.

Has anyone had a similar problem? or does anyone know how to fix it? I've been distressed with this for a week and don't even have the time to switch contracts! and frankly o2 are being useless thanks
psionic
03-10-2010
[LIST=1][*]What phone have you got?[*]Have you tried the SIM in another phone and does it receive calls?[/LIST]
desmondo1
03-10-2010
have you got friends?
gomezz
03-10-2010
If you use your mobile to call or text someone else's mobile what number shows up on their handset? Is it the number you had ported from Virgin or something else?
Chris@O2
05-10-2010
Hi lela

Sorry to hear you're having problems. It sounds to me like you've been experiencing what's called 'split service' - where your number hasn't been ported correctly for some reason.

If you haven't yet got this issue resolved, please PM me your details and I'll be happy to take a look at it for you.

Thanks
Chris
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