Waiting for BT Vision Box to Arrive

sonofdavid · 05-10-2010, 10:08

I have ordered BT Vision and the equipment is due to arrive tomorrow, 6 October. I am not very technical and am worried about the self set up, although I have read that this is actually pretty straightforward.
Is BT Vision really simple to set up? I plan to put the box in my daughter's bedroom initially, at least, which is not adjacent to the home hub and cannot get my head around how the signal is transferred to the vision box. Is it wireless or via the plugs that are supplied?
Sorry if this has been posted before.

paulpocket · 05-10-2010, 11:16

there will be powerline adaptors with the box which you'll use to get the connection from the vision box to the homehub. There are instructions on how to set the plugs up. Once you've done that its just a case of plugging everything into the box and switching on.

sonofdavid · 05-10-2010, 16:17

Many thanks for that paulpocket. Seems as simple as BT says. Much appreciated.

stuntmaster · 05-10-2010, 16:53

Quote:

Originally Posted by sonofdavid

Many thanks for that paulpocket. Seems as simple as BT says. Much appreciated.

Sure is.

As paul says. you plug one poweline in near the homehub connect the hub to the powerline. then site the seccond powerline near the vision box and plug the vision box into the powerline there. then plug the ariel into the vision box, and then either use the HDMI port or SCART to connect vision to tv.

with the TV on, switch on vision. it'll startup for a bit on first run, then eventually offer to scan channels. once thats done you are ready to go!

optionally you can connect the digital out port to any cinema kit you may own.

sonofdavid · 05-10-2010, 17:58

Thanks to you too stuntmaster - I'll let you know how I got on.

masona2 · 05-10-2010, 19:40

Also, please read this post in regard to what NOT to do when setting-up your Vision box...

http://www.digitalspy.co.uk/forums/s....php?t=1343801

sonofdavid · 06-10-2010, 13:05

Well, the deed has now been done - all installed with the minimum of fuss, other than interrupting my other half's online gaming when re-booting the hub.
Thanks all for your help.

MostynDS · 08-10-2010, 20:12

Quote:

Originally Posted by masona2

Also, please read this post in regard to what NOT to do when setting-up your Vision box...

http://www.digitalspy.co.uk/forums/s....php?t=1343801

ZZZzzzz:sleep:

sonofdavid · 09-10-2010, 02:37

Quote:

Originally Posted by MostynDS

ZZZzzzz:sleep:

Sorry if you had a problem with this, but I found it quite useful.

masona2 · 16-10-2010, 19:37

Hi sonofdavid.

How do you find your new Vision service?

warwound · 16-10-2010, 21:49

Hi - a further query re Powerline Adapters. Currently my PC is upstairs and is connected to the Home Hub downstairs via Powerline Adapters. Am shortly intending subscribing to BT Vision - how would I set this up? Do I just plug in one of BT's adapters to the home hub, and the other to the Vision box? Or is it not that simple?

Thanks for any advice.

masona2 · 16-10-2010, 22:01

Quote:

Originally Posted by warwound

Hi - a further query re Powerline Adapters. Currently my PC is upstairs and is connected to the Home Hub downstairs via Powerline Adapters. Am shortly intending subscribing to BT Vision - how would I set this up? Do I just plug in one of BT's adapters to the home hub, and the other to the Vision box? Or is it not that simple?

Thanks for any advice.

Ring the Vision helpdesk on 0800 111 4567 and they'll tell you.

This is for tech support or problems.

warwound · 16-10-2010, 22:47

Thanks for prompt reply, masona2.

masona2 · 16-10-2010, 22:55

Quote:

Originally Posted by warwound

Thanks for prompt reply, masona2.

Please let us know what they said, then, if you do take up the service, how you got on.

Cheers.

sonofdavid · 19-10-2010, 21:30

Quote:

Originally Posted by masona2

Hi sonofdavid.

How do you find your new Vision service?

masona2, I am delighted with the service. We have the Bronze package and there are more than enough decent programmes to keep everyone happy. Glad I took the plunge after much deliberation.

wwwebber · 20-10-2010, 12:22

Quote:

Originally Posted by sonofdavid

masona2, I am delighted with the service. We have the Bronze package and there are more than enough decent programmes to keep everyone happy. Glad I took the plunge after much deliberation.

Nice one. If you have any questions then this is the place to come.

warwound · 18-11-2010, 22:12

masona2;Please let us know what they said, then, if you do take up the service, how you got on.

BT Vision installed yesterday. Powerline adaptors used, so now have 4 (2 for PC & 2 for Vision). Only problem so far seems to be sudden increase in broadband connectivity & speed problems. having said that, this seems to have settled down - no trouble using this site & posting this.

masona2 · 18-11-2010, 22:51

Quote:

Originally Posted by warwound

BT Vision installed yesterday. Powerline adaptors used, so now have 4 (2 for PC & 2 for Vision). Only problem so far seems to be sudden increase in broadband connectivity & speed problems. having said that, this seems to have settled down - no trouble using this site & posting this.

Good stuff!

And your line will settle down.

Tip - If you really get into an on-demand series, just make sure you clock when the content expires, because we never know what date it will be available again.

Other than that, enjoy!

warwound · 19-11-2010, 17:56

Quote:

Originally Posted by masona2

Good stuff!

And your line will settle down.

Other than that, enjoy!

Thanks, Masona2 - but I really hope you're correct about the line - Mrs warwound not happy today as she was trying to use internet, was VERY poor - & Vision box not even in use - just in standby.

masona2 · 19-11-2010, 21:52

Quote:

Originally Posted by warwound

Thanks, Masona2 - but I really hope you're correct about the line - Mrs warwound not happy today as she was trying to use internet, was VERY poor - & Vision box not even in use - just in standby.

Ring the Vision helpdesk on 0800 111 4567 and they'll check your phone line,BB connection and your box, whilst your on the telephone.

warwound · 19-11-2010, 22:01

Quote:

Originally Posted by masona2

Ring the Vision helpdesk on 0800 111 4567 and they'll check your phone line,BB connection and your box, whilst your on the telephone.

Have already done the above - they said BB speed good, phone line good etc. this evening been v. bad internet use, but unplugged vision box & hey presto - internet connection and speed fine. Not too happy with this state of affairs.

masona2 · 19-11-2010, 23:48

Quote:

Originally Posted by warwound

Have already done the above - they said BB speed good, phone line good etc. this evening been v. bad internet use, but unplugged vision box & hey presto - internet connection and speed fine. Not too happy with this state of affairs.

Then just ring them back and tell them this happens.

I've not read any other posts of this occurance happening.

By the way, what was your normal BB speed before getting the box and what is it when you plug the box in?

Oh, and unplugged the vision hub how? How are you connected?

masona2 · 20-11-2010, 01:09

Opps, I meant unplugged your box how.

Sorry.

warwound · 20-11-2010, 11:05

Meant I unplugged the ethernet cable from the Powerline adaptors which the Vision box is using - then the broadband/internet was fine. Appreciate your input, btw.

wwwebber · 20-11-2010, 11:11

Quote:

Originally Posted by warwound

Meant I unplugged the ethernet cable from the Powerline adaptors which the Vision box is using - then the broadband/internet was fine. Appreciate your input, btw.

Looks to me like you're running two seperate networks across your powerlines. Is this possible ? this may be the source of your problem as they are possibly working against each other. Have you tried creating just one network with 3 adaptors ?.

05-10-2010, 10:08	#1
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Waiting for BT Vision Box to Arrive I have ordered BT Vision and the equipment is due to arrive tomorrow, 6 October. I am not very technical and am worried about the self set up, although I have read that this is actually pretty straightforward. Is BT Vision really simple to set up? I plan to put the box in my daughter's bedroom initially, at least, which is not adjacent to the home hub and cannot get my head around how the signal is transferred to the vision box. Is it wireless or via the plugs that are supplied? Sorry if this has been posted before.

05-10-2010, 11:16	#2
paulpocket Forum Member Join Date: May 2005 Location: Glasgow Posts: 135	there will be powerline adaptors with the box which you'll use to get the connection from the vision box to the homehub. There are instructions on how to set the plugs up. Once you've done that its just a case of plugging everything into the box and switching on.

05-10-2010, 16:17	#3
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Many thanks for that paulpocket. Seems as simple as BT says. Much appreciated.

05-10-2010, 16:53	#4
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	Quote: Originally Posted by sonofdavid Many thanks for that paulpocket. Seems as simple as BT says. Much appreciated. Sure is. As paul says. you plug one poweline in near the homehub connect the hub to the powerline. then site the seccond powerline near the vision box and plug the vision box into the powerline there. then plug the ariel into the vision box, and then either use the HDMI port or SCART to connect vision to tv. with the TV on, switch on vision. it'll startup for a bit on first run, then eventually offer to scan channels. once thats done you are ready to go! optionally you can connect the digital out port to any cinema kit you may own.

05-10-2010, 17:58	#5
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Thanks to you too stuntmaster - I'll let you know how I got on.

05-10-2010, 19:40	#6
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Also, please read this post in regard to what NOT to do when setting-up your Vision box... http://www.digitalspy.co.uk/forums/s....php?t=1343801

06-10-2010, 13:05	#7
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Well, the deed has now been done - all installed with the minimum of fuss, other than interrupting my other half's online gaming when re-booting the hub. Thanks all for your help.

08-10-2010, 20:12	#8
MostynDS Forum Member Join Date: Aug 2009 Posts: 773	Quote: Originally Posted by masona2 Also, please read this post in regard to what NOT to do when setting-up your Vision box... http://www.digitalspy.co.uk/forums/s....php?t=1343801 ZZZzzzz:sleep:

09-10-2010, 02:37	#9
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Quote: Originally Posted by MostynDS ZZZzzzz:sleep: Sorry if you had a problem with this, but I found it quite useful.

16-10-2010, 19:37	#10
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Hi sonofdavid. How do you find your new Vision service?

16-10-2010, 21:49	#11
warwound Forum Member Join Date: Aug 2008 Posts: 54	Hi - a further query re Powerline Adapters. Currently my PC is upstairs and is connected to the Home Hub downstairs via Powerline Adapters. Am shortly intending subscribing to BT Vision - how would I set this up? Do I just plug in one of BT's adapters to the home hub, and the other to the Vision box? Or is it not that simple? Thanks for any advice.

16-10-2010, 22:01	#12
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by warwound Hi - a further query re Powerline Adapters. Currently my PC is upstairs and is connected to the Home Hub downstairs via Powerline Adapters. Am shortly intending subscribing to BT Vision - how would I set this up? Do I just plug in one of BT's adapters to the home hub, and the other to the Vision box? Or is it not that simple? Thanks for any advice. Ring the Vision helpdesk on 0800 111 4567 and they'll tell you. This is for tech support or problems.

16-10-2010, 22:47	#13
warwound Forum Member Join Date: Aug 2008 Posts: 54	Thanks for prompt reply, masona2.

16-10-2010, 22:55	#14
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by warwound Thanks for prompt reply, masona2. Please let us know what they said, then, if you do take up the service, how you got on. Cheers.

19-10-2010, 21:30	#15
sonofdavid Forum Member Join Date: Jan 2010 Location: Ayrshire Posts: 420	Quote: Originally Posted by masona2 Hi sonofdavid. How do you find your new Vision service? masona2, I am delighted with the service. We have the Bronze package and there are more than enough decent programmes to keep everyone happy. Glad I took the plunge after much deliberation.

20-10-2010, 12:22	#16
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by sonofdavid masona2, I am delighted with the service. We have the Bronze package and there are more than enough decent programmes to keep everyone happy. Glad I took the plunge after much deliberation. Nice one. If you have any questions then this is the place to come.

18-11-2010, 22:12	#17
warwound Forum Member Join Date: Aug 2008 Posts: 54	masona2;Please let us know what they said, then, if you do take up the service, how you got on. BT Vision installed yesterday. Powerline adaptors used, so now have 4 (2 for PC & 2 for Vision). Only problem so far seems to be sudden increase in broadband connectivity & speed problems. having said that, this seems to have settled down - no trouble using this site & posting this.

18-11-2010, 22:51	#18
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by warwound BT Vision installed yesterday. Powerline adaptors used, so now have 4 (2 for PC & 2 for Vision). Only problem so far seems to be sudden increase in broadband connectivity & speed problems. having said that, this seems to have settled down - no trouble using this site & posting this. Good stuff! And your line will settle down. Tip - If you really get into an on-demand series, just make sure you clock when the content expires, because we never know what date it will be available again. Other than that, enjoy!

19-11-2010, 17:56	#19
warwound Forum Member Join Date: Aug 2008 Posts: 54	Quote: Originally Posted by masona2 Good stuff! And your line will settle down. Other than that, enjoy! Thanks, Masona2 - but I really hope you're correct about the line - Mrs warwound not happy today as she was trying to use internet, was VERY poor - & Vision box not even in use - just in standby.

19-11-2010, 21:52	#20
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by warwound Thanks, Masona2 - but I really hope you're correct about the line - Mrs warwound not happy today as she was trying to use internet, was VERY poor - & Vision box not even in use - just in standby. Ring the Vision helpdesk on 0800 111 4567 and they'll check your phone line,BB connection and your box, whilst your on the telephone.

19-11-2010, 22:01	#21
warwound Forum Member Join Date: Aug 2008 Posts: 54	Quote: Originally Posted by masona2 Ring the Vision helpdesk on 0800 111 4567 and they'll check your phone line,BB connection and your box, whilst your on the telephone. Have already done the above - they said BB speed good, phone line good etc. this evening been v. bad internet use, but unplugged vision box & hey presto - internet connection and speed fine. Not too happy with this state of affairs.

DS Forums

Waiting for BT Vision Box to Arrive

19-11-2010, 23:48	#22
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by warwound Have already done the above - they said BB speed good, phone line good etc. this evening been v. bad internet use, but unplugged vision box & hey presto - internet connection and speed fine. Not too happy with this state of affairs. Then just ring them back and tell them this happens. I've not read any other posts of this occurance happening. By the way, what was your normal BB speed before getting the box and what is it when you plug the box in? Oh, and unplugged the vision hub how? How are you connected?

20-11-2010, 01:09	#23
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Opps, I meant unplugged your box how. Sorry.

20-11-2010, 11:05	#24
warwound Forum Member Join Date: Aug 2008 Posts: 54	Meant I unplugged the ethernet cable from the Powerline adaptors which the Vision box is using - then the broadband/internet was fine. Appreciate your input, btw.

20-11-2010, 11:11	#25
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by warwound Meant I unplugged the ethernet cable from the Powerline adaptors which the Vision box is using - then the broadband/internet was fine. Appreciate your input, btw. Looks to me like you're running two seperate networks across your powerlines. Is this possible ? this may be the source of your problem as they are possibly working against each other. Have you tried creating just one network with 3 adaptors ?.