Demand Five - GONE

Andi Gasking · 06-10-2010, 19:18

So BT have removed exactly one third of their catch up service. No replacement, no reason why. My missus is spitting feathers as she can't catch up on the soaps anymore.

WHY BT?

They'd better be replacing it, or my contracts (TWO OF THEM) are going elsewhere at renewal.

I must admit, I've been quite happy with Vision up until this point. They've literally taken value away from the service.

Ruth2010 · 06-10-2010, 19:32

set up a series link to record the soaps.

Problem solved

masona2 · 06-10-2010, 23:18

Anyone know WHY this has happened?

BT have given no info on this.

Andi Gasking · 06-10-2010, 23:50

So a series recording solves the problem of lost value on the service?

Fraid not. I'm sorry but I am not happy with content being removed with no explanation as to why or warning. If it's down to contracts then bt would have known they were coming to their end and could have and more importantly should have informed us.

So no, a series recording won't cut it.

masona2 · 07-10-2010, 00:32

Quote:

Originally Posted by Andi Gasking

So a series recording solves the problem of lost value on the service?

Fraid not. I'm sorry but I am not happy with content being removed with no explanation as to why or warning. If it's down to contracts then bt would have known they were coming to their end and could have and more importantly should have informed us.

So no, a series recording won't cut it.

Agree.

It is not acceptable not be be informed as to why this has happened.

btvision · 07-10-2010, 08:03

BT have been trying to negotiate a new deal with Channel Five up until yesterday but have failed to reach an agreement with them.

Consequently all of their programming will be out of licence from today.

GreenBars · 07-10-2010, 08:04

What has happened is not acceptable, but Demand Five should be back when BT Vision morphs into YouView (+ paid for content), unless, of course, Five pulls out of that project again.

wwwebber · 07-10-2010, 12:34

I get Demand 5 through my new IP connected TV so it doesnt worry me personally.

Saying that though - I don't think I ever watched anything from Demand 5 anyway

Now this has happened BT should inform its customer instead of standing back and waiting for a deluge of calls !!.

betsvigi9 · 07-10-2010, 13:02

Quote:

Originally Posted by btvision

BT have been trying to negotiate a new deal with Channel Five up until yesterday but have failed to reach an agreement with them.

Consequently all of their programming will be out of licence from today.

Channel 5 has recently been bought by Richard Desmond, presumably he is paying hardball with BT Vision over the price. (this is a rhetorical question, I don't expect a reply

)

Astra 1A · 07-10-2010, 21:42

Quote:

Originally Posted by Ruth2010

set up a series link to record the soaps.

Problem solved

The convenience of Replay is part of the subscription we pay for...

recording items manually this way can be done on any basic freeview PVR without subscription.

If it does not return, BT should offer a gesture to Bronze subscribers such as me a free upgrade to silver.. and so on and so on.

Astra 1A · 07-10-2010, 22:02

Actually it gets worse, the Milkshake section of the Kids Package has been removed.

This forms a massive chunk of UK content from this package.

So my young kids who have just fallen in love with Mr Men, Noddy and Fifi on demand lose out.

BT, answers please.

johnson293 · 08-10-2010, 08:12

Astra, the answer is above in post #6 ^

stuntmaster · 08-10-2010, 09:43

i'm not too worried but, can see how it affects others though. Can we have something to replace it?

What I'd really like is a BBC1 catchup in HD.... merlin on that would be good!

Astra 1A · 08-10-2010, 12:16

Quote:

Originally Posted by johnson293

Astra, the answer is above in post #6 ^

...and the solution ?

hanssolo · 08-10-2010, 12:44

Quote:

Originally Posted by Astra 1A

...and the solution ?

Maybe Richard Desmond gets more money for the service (which means BT will have to recover more costs from subscribers) or some other deal is done!
Or BT just say no ch5 services!

johnson293 · 08-10-2010, 13:27

Quote:

Originally Posted by Astra 1A

...and the solution ?

Dont know - In post #11 you were asking for answers from BT - I simply pointed you towards an answer that was posted by 'btvision'.

If I had to guess at a solution, based up what was posted in #6, then I'd say BT probably needed to pay more money to keep the CH5 content, which they were unwilling to.

Astra 1A · 08-10-2010, 14:14

Quote:

Originally Posted by johnson293

Dont know - In post #11 you were asking for answers from BT - I simply pointed you towards an answer that was posted by 'btvision'.

If I had to guess at a solution, based up what was posted in #6, then I'd say BT probably needed to pay more money to keep the CH5 content, which they were unwilling to.

So if they are now not paying CH5 anything, then they must now have a budget to replace Demand Five with something else to soften the blow.

johnson293 · 08-10-2010, 15:49

Quote:

Originally Posted by Astra 1A

So if they are now not paying CH5 anything, then they must now have a budget to replace Demand Five with something else to soften the blow.

You would think/hope so, wouldn't you?

MostynDS · 08-10-2010, 16:54

Quote:

Originally Posted by wwwebber

I get Demand 5 through my new IP connected TV so it doesnt worry me personally.

Saying that though - I don't think I ever watched anything from Demand 5 anyway

Now this has happened BT should inform its customer instead of standing back and waiting for a deluge of calls !!.

But, But, But... You've banged on over and over again that the main reason to subscribe to BTV was that it was the ONLY on-demand service that featured all four PSB broadcasters.

Oh dear, it's getting worse and worse, isn't it?

Rowey · 08-10-2010, 18:38

I predicted ages ago that this would happen. I said once Sky started their own VOD service Sky Anytime+ that content would leave BT Vision and Virgin on-demand and become exclusive to SKY VOD.

I wonder if this is whats happening here as coincidently Sky are currently rolling out the software update for Sky VOD to their 1TB Sky HD boxes.

steven3001 · 09-10-2010, 12:51

adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4

BT can add and remove content as freely as they choose, thats why it's on demand

The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds

Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows

Astra 1A · 09-10-2010, 16:47

Quote:

Originally Posted by steven3001

adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4

BT can add and remove content as freely as they choose, thats why it's on demand

The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds

Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows

I have no interest in the history of the product through the ages.

I chose to ditch Sky after many years and joined BT Vision a month ago based upon the Replay service for ALL major broadcasters and the specific shows via Milkshake for my kids.

If the solution is as simple as remembering to program the 'Record' and put up with failed recordings, ends missed off, adverts to scan through then why bother paying BT - I could just press Record on my old Freeview PVR and do that without subscription ?

mersey70 · 16-10-2010, 20:08

Hi, I used to have BTV so still have a look at these forums as I wouldn't rule out returning to it at some point, one of the biggest draws was the catch up from the main networks for me, in fact I was conned by VM as I was told it was available on their service too but that's in the past now.

From what Sky have said and the general consensus in their forums it would not appear that catch up content from any of the terrestrial channels will be provided on their anytime+ service.

Interestingly a test service of Five On Demand appeared in a limited area on Virgin (Basildon if I recall) recently but that too has now been removed. I wonder if Channel Five are just waiting for the launch of YouView instead hence the recent removal from BTV?

masona2 · 16-10-2010, 23:03

Quote:

Originally Posted by mersey70

Interestingly a test service of Five On Demand appeared in a limited area on Virgin (Basildon if I recall) recently but that too has now been removed. I wonder if Channel Five are just waiting for the launch of YouView instead hence the recent removal from BTV?

Yes, we were wondering that too.

Why withdraw content from Vision when BT is a major provider in the Youview project?

Or perhaps (I know, ifs, buts and maybes) did the new owner of Five want more money for providing the content?

chavan969 · 18-10-2010, 02:56

Quote:

Originally Posted by steven3001

adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4

BT can add and remove content as freely as they choose, thats why it's on demand

The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds

Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows

When people pay to receive a product and sign 12-24 month contracts I think those people can and should expect the service to maintain its line up in terms of content providers eg C5, ITV, WB, Picture Box etc or be credited or allowed to cancel in term.

I qoute your remark:

'BT can add and remove content as freely as they choose, thats why it's on demand'

What has that got to do with the complete removal of C5 replay 'service' ? Are you saying that because BT sell Vision as 'on demand' they could and have the right to remove for example BBC replay, ITV replay with us the customer being tied into a contract and paying fer services we no longer get?

If a customer signs up and is promised those services are you saying that they shouldnt expect to receive them?

06-10-2010, 19:18	#1
Andi Gasking Forum Member Join Date: Aug 2002 Posts: 1,636	Demand Five - GONE So BT have removed exactly one third of their catch up service. No replacement, no reason why. My missus is spitting feathers as she can't catch up on the soaps anymore. WHY BT? They'd better be replacing it, or my contracts (TWO OF THEM) are going elsewhere at renewal. I must admit, I've been quite happy with Vision up until this point. They've literally taken value away from the service.

06-10-2010, 19:32	#2
Ruth2010 Guest Join Date: Sep 2010 Posts: 74	set up a series link to record the soaps. Problem solved

06-10-2010, 23:18	#3
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Anyone know WHY this has happened? BT have given no info on this.

06-10-2010, 23:50	#4
Andi Gasking Forum Member Join Date: Aug 2002 Posts: 1,636	So a series recording solves the problem of lost value on the service? Fraid not. I'm sorry but I am not happy with content being removed with no explanation as to why or warning. If it's down to contracts then bt would have known they were coming to their end and could have and more importantly should have informed us. So no, a series recording won't cut it.

07-10-2010, 00:32	#5
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by Andi Gasking So a series recording solves the problem of lost value on the service? Fraid not. I'm sorry but I am not happy with content being removed with no explanation as to why or warning. If it's down to contracts then bt would have known they were coming to their end and could have and more importantly should have informed us. So no, a series recording won't cut it. Agree. It is not acceptable not be be informed as to why this has happened.

07-10-2010, 08:03	#6
btvision Forum Member Join Date: Oct 2010 Posts: 1	BT have been trying to negotiate a new deal with Channel Five up until yesterday but have failed to reach an agreement with them. Consequently all of their programming will be out of licence from today.

07-10-2010, 08:04	#7
GreenBars Forum Member Join Date: Jan 2006 Location: Hertfordshire Posts: 48	What has happened is not acceptable, but Demand Five should be back when BT Vision morphs into YouView (+ paid for content), unless, of course, Five pulls out of that project again.

07-10-2010, 12:34	#8
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	I get Demand 5 through my new IP connected TV so it doesnt worry me personally. Saying that though - I don't think I ever watched anything from Demand 5 anyway Now this has happened BT should inform its customer instead of standing back and waiting for a deluge of calls !!.

07-10-2010, 13:02	#9
betsvigi9 Forum Member Join Date: Jan 2003 Location: Huddersfield Posts: 389	Quote: Originally Posted by btvision BT have been trying to negotiate a new deal with Channel Five up until yesterday but have failed to reach an agreement with them. Consequently all of their programming will be out of licence from today. Channel 5 has recently been bought by Richard Desmond, presumably he is paying hardball with BT Vision over the price. (this is a rhetorical question, I don't expect a reply )

07-10-2010, 21:42	#10
Astra 1A Forum Member Join Date: Apr 2007 Location: The Grim North Posts: 1,281	Quote: Originally Posted by Ruth2010 set up a series link to record the soaps. Problem solved The convenience of Replay is part of the subscription we pay for... recording items manually this way can be done on any basic freeview PVR without subscription. If it does not return, BT should offer a gesture to Bronze subscribers such as me a free upgrade to silver.. and so on and so on.

07-10-2010, 22:02	#11
Astra 1A Forum Member Join Date: Apr 2007 Location: The Grim North Posts: 1,281	Actually it gets worse, the Milkshake section of the Kids Package has been removed. This forms a massive chunk of UK content from this package. So my young kids who have just fallen in love with Mr Men, Noddy and Fifi on demand lose out. BT, answers please.

08-10-2010, 08:12	#12
johnson293 Forum Member Join Date: Jul 2002 Location: Newcastle upon Tyne Posts: 1,243	Astra, the answer is above in post #6 ^

08-10-2010, 09:43	#13
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	i'm not too worried but, can see how it affects others though. Can we have something to replace it? What I'd really like is a BBC1 catchup in HD.... merlin on that would be good!

08-10-2010, 12:16	#14
Astra 1A Forum Member Join Date: Apr 2007 Location: The Grim North Posts: 1,281	Quote: Originally Posted by johnson293 Astra, the answer is above in post #6 ^ ...and the solution ?

08-10-2010, 12:44	#15
hanssolo Forum Member Join Date: May 2004 Posts: 13,577	Quote: Originally Posted by Astra 1A ...and the solution ? Maybe Richard Desmond gets more money for the service (which means BT will have to recover more costs from subscribers) or some other deal is done! Or BT just say no ch5 services!

08-10-2010, 13:27	#16
johnson293 Forum Member Join Date: Jul 2002 Location: Newcastle upon Tyne Posts: 1,243	Quote: Originally Posted by Astra 1A ...and the solution ? Dont know - In post #11 you were asking for answers from BT - I simply pointed you towards an answer that was posted by 'btvision'. If I had to guess at a solution, based up what was posted in #6, then I'd say BT probably needed to pay more money to keep the CH5 content, which they were unwilling to.

08-10-2010, 14:14	#17
Astra 1A Forum Member Join Date: Apr 2007 Location: The Grim North Posts: 1,281	Quote: Originally Posted by johnson293 Dont know - In post #11 you were asking for answers from BT - I simply pointed you towards an answer that was posted by 'btvision'. If I had to guess at a solution, based up what was posted in #6, then I'd say BT probably needed to pay more money to keep the CH5 content, which they were unwilling to. So if they are now not paying CH5 anything, then they must now have a budget to replace Demand Five with something else to soften the blow.

08-10-2010, 15:49	#18
johnson293 Forum Member Join Date: Jul 2002 Location: Newcastle upon Tyne Posts: 1,243	Quote: Originally Posted by Astra 1A So if they are now not paying CH5 anything, then they must now have a budget to replace Demand Five with something else to soften the blow. You would think/hope so, wouldn't you?

08-10-2010, 16:54	#19
MostynDS Forum Member Join Date: Aug 2009 Posts: 773	Quote: Originally Posted by wwwebber I get Demand 5 through my new IP connected TV so it doesnt worry me personally. Saying that though - I don't think I ever watched anything from Demand 5 anyway Now this has happened BT should inform its customer instead of standing back and waiting for a deluge of calls !!. But, But, But... You've banged on over and over again that the main reason to subscribe to BTV was that it was the ONLY on-demand service that featured all four PSB broadcasters. Oh dear, it's getting worse and worse, isn't it?

08-10-2010, 18:38	#20
Rowey Forum Member Join Date: Apr 2006 Posts: 1,878	I predicted ages ago that this would happen. I said once Sky started their own VOD service Sky Anytime+ that content would leave BT Vision and Virgin on-demand and become exclusive to SKY VOD. I wonder if this is whats happening here as coincidently Sky are currently rolling out the software update for Sky VOD to their 1TB Sky HD boxes.

DS Forums

Demand Five - GONE

09-10-2010, 12:51	#21
steven3001 Forum Member Join Date: May 2005 Posts: 629	adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4 BT can add and remove content as freely as they choose, thats why it's on demand The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows

09-10-2010, 16:47	#22
Astra 1A Forum Member Join Date: Apr 2007 Location: The Grim North Posts: 1,281	Quote: Originally Posted by steven3001 adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4 BT can add and remove content as freely as they choose, thats why it's on demand The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows I have no interest in the history of the product through the ages. I chose to ditch Sky after many years and joined BT Vision a month ago based upon the Replay service for ALL major broadcasters and the specific shows via Milkshake for my kids. If the solution is as simple as remembering to program the 'Record' and put up with failed recordings, ends missed off, adverts to scan through then why bother paying BT - I could just press Record on my old Freeview PVR and do that without subscription ?

16-10-2010, 20:08	#23
mersey70 Forum Member Join Date: Jul 2009 Posts: 4,996	Hi, I used to have BTV so still have a look at these forums as I wouldn't rule out returning to it at some point, one of the biggest draws was the catch up from the main networks for me, in fact I was conned by VM as I was told it was available on their service too but that's in the past now. From what Sky have said and the general consensus in their forums it would not appear that catch up content from any of the terrestrial channels will be provided on their anytime+ service. Interestingly a test service of Five On Demand appeared in a limited area on Virgin (Basildon if I recall) recently but that too has now been removed. I wonder if Channel Five are just waiting for the launch of YouView instead hence the recent removal from BTV?

16-10-2010, 23:03	#24
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by mersey70 Interestingly a test service of Five On Demand appeared in a limited area on Virgin (Basildon if I recall) recently but that too has now been removed. I wonder if Channel Five are just waiting for the launch of YouView instead hence the recent removal from BTV? Yes, we were wondering that too. Why withdraw content from Vision when BT is a major provider in the Youview project? Or perhaps (I know, ifs, buts and maybes) did the new owner of Five want more money for providing the content?

18-10-2010, 02:56	#25
chavan969 Forum Member Join Date: Nov 2007 Posts: 71	Quote: Originally Posted by steven3001 adding and removing content is hardly worth offering gestures and goodwills for. Channel 5 on demand is pretty recent compared to the replay they had before which was BBC, ITV and C4 BT can add and remove content as freely as they choose, thats why it's on demand The replay service is what it is replay, so what ever is there is there and what ever is not is not. Record it if its that important it only takes a few seconds Im sure there is a good reason to why it's gone and chances are it will likely come back, who knows When people pay to receive a product and sign 12-24 month contracts I think those people can and should expect the service to maintain its line up in terms of content providers eg C5, ITV, WB, Picture Box etc or be credited or allowed to cancel in term. I qoute your remark: 'BT can add and remove content as freely as they choose, thats why it's on demand' What has that got to do with the complete removal of C5 replay 'service' ? Are you saying that because BT sell Vision as 'on demand' they could and have the right to remove for example BBC replay, ITV replay with us the customer being tied into a contract and paying fer services we no longer get? If a customer signs up and is promised those services are you saying that they shouldnt expect to receive them?