bt vision box keeps crashing ???

mo37 · 09-10-2010, 15:57

Hi all , was wondering if anyone could help ?? I have had my vision box for about a month now. My internet connection and skysports and espn that I have are all working great. However, every couple of days, my bt vision box wont come on if its been left on standby or if I try to play back a recorded programme the screen goes blank. The only way I can watch a recorded programme or get the box to come is to reboot it again ( switch off at the mains). After this its works fine again, but the same thing happens every few days. Does anyone else have this trouble? Will a software update help? Or is the box just faulty and needs to be returned ??

When I am not at home or asleep I do switch off the internet connection at the bt hub -- would this be causibg the above problem ?

Any help would be greatly appreciated !!

masona2 · 09-10-2010, 16:46

Hi,

Ring the Vision helpdesk on 0800 800 900.

noise747 · 09-10-2010, 20:29

Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one.

masona2 · 09-10-2010, 20:43

Quote:

Originally Posted by noise747

Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one.

What would you personally prefer to use to record TV?

noise747 · 09-10-2010, 21:52

Quote:

Originally Posted by masona2

What would you personally prefer to use to record TV?

something that is reliable, My old VHs never missed anything.

come to think of it, my DVd recorder is pretty reliable as well, but it only got a analogue tuner. I got my old Grundig freeview box back, so I am going to connect that up to it tomorrow.

The only problem is the remote is broken and i can't find my universal one.

i may look at prices for DVd recorders, they seem to work better than PVR's

masona2 · 09-10-2010, 22:21

Noise, if your Grundig box is old, how do you know if it is digital channel enabled? Without the remote?

If was me, I'd just buy a new Freeview box for twenty quid.

Then hook your VHs up to it.

noise747 · 10-10-2010, 10:05

Quote:

Originally Posted by masona2

Noise, if your Grundig box is old, how do you know if it is digital channel enabled? Without the remote?

If was me, I'd just buy a new Freeview box for twenty quid.

Then hook your VHs up to it.

Digital channel enabled? no idea what you mean, it is a digital box, so of cause it is digital channel enabled

If you mean will it work now as the system changed since it was new, then yes it still works. the remote does work, but got a problem with the ok button, The box is already tuned to a certain degree, it have not been touched in the last 6 months I must admit.

It will be hooked up to a DVd recorder not a VHS, my VHS is packed away, no doubt will ever be used again, just like my Betamax in the loft

wwwebber · 11-10-2010, 22:16

Quote:

Originally Posted by noise747

something that is reliable, My old VHs never missed anything.

come to think of it, my DVd recorder is pretty reliable as well, but it only got a analogue tuner. I got my old Grundig freeview box back, so I am going to connect that up to it tomorrow.

The only problem is the remote is broken and i can't find my universal one.

i may look at prices for DVd recorders, they seem to work better than PVR's

I hope you've got a TV license now ???

noise747 · 11-10-2010, 23:50

Quote:

Originally Posted by wwwebber

I hope you've got a TV license now ???

5 weeks ago, or something like that, 31st August. Still wondering why i bothered., still the same crap on.

My PVr gave up today, got to decide if it is worth replacing.
I may cancel my t.v licence in the next couple of months and go back to not bothering with T.v.

intercept · 12-10-2010, 14:21

Quote:

Originally Posted by mo37

When I am not at home or asleep I do switch off the internet connection at the bt hub -- would this be causibg the above problem ?

Its quite likely to be a contributory cause of the problem because there is chat between the Vision box and the BT servers even when you're not using it. Additionally the EPG uploads via broadband overnight, so that won't remain up to date and consequently the PVR may not record what you requested.

Try leaving the internet connection up for a week and report back whether the crash situation has improved.

mo37 · 19-10-2010, 23:26

Have left my internet connection on and so far no problems with crashing. Looks like you were right intercept, many thanks

wwwebber · 20-10-2010, 12:20

Quote:

Originally Posted by noise747

Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one.

Obviously not "another unreliable PVR". BTVision depends upon a constant ip connection just as it does electric.

BTVision is NOT an intrinsically unreliable service - I think the sheer lack of posts here regarding that prove it.

noise747 · 20-10-2010, 20:15

Quote:

Originally Posted by wwwebber

Obviously not "another unreliable PVR". BTVision depends upon a constant ip connection just as it does electric.

Fair enough

Quote:

BTVision is NOT an intrinsically unreliable service - I think the sheer lack of posts here regarding that prove it.

It is better now, the problem is that the few people I know that had BTVision only one still got it. the others have either gone for Sky due to Sky doing cheap broadband here now or just changed broadband suppliers, so can't have BTV.

Oh well never mind.

09-10-2010, 15:57	#1
mo37 Forum Member Join Date: Oct 2010 Posts: 2	bt vision box keeps crashing ??? Hi all , was wondering if anyone could help ?? I have had my vision box for about a month now. My internet connection and skysports and espn that I have are all working great. However, every couple of days, my bt vision box wont come on if its been left on standby or if I try to play back a recorded programme the screen goes blank. The only way I can watch a recorded programme or get the box to come is to reboot it again ( switch off at the mains). After this its works fine again, but the same thing happens every few days. Does anyone else have this trouble? Will a software update help? Or is the box just faulty and needs to be returned ?? When I am not at home or asleep I do switch off the internet connection at the bt hub -- would this be causibg the above problem ? Any help would be greatly appreciated !!

09-10-2010, 16:46	#2
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Hi, Ring the Vision helpdesk on 0800 800 900.

09-10-2010, 20:29	#3
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one.

09-10-2010, 20:43	#4
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Quote: Originally Posted by noise747 Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one. What would you personally prefer to use to record TV?

09-10-2010, 21:52	#5
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by masona2 What would you personally prefer to use to record TV? something that is reliable, My old VHs never missed anything. come to think of it, my DVd recorder is pretty reliable as well, but it only got a analogue tuner. I got my old Grundig freeview box back, so I am going to connect that up to it tomorrow. The only problem is the remote is broken and i can't find my universal one. i may look at prices for DVd recorders, they seem to work better than PVR's

09-10-2010, 22:21	#6
masona2 Inactive Member Join Date: Oct 2007 Location: Manchester, UK Posts: 780	Noise, if your Grundig box is old, how do you know if it is digital channel enabled? Without the remote? If was me, I'd just buy a new Freeview box for twenty quid. Then hook your VHs up to it.

10-10-2010, 10:05	#7
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by masona2 Noise, if your Grundig box is old, how do you know if it is digital channel enabled? Without the remote? If was me, I'd just buy a new Freeview box for twenty quid. Then hook your VHs up to it. Digital channel enabled? no idea what you mean, it is a digital box, so of cause it is digital channel enabled If you mean will it work now as the system changed since it was new, then yes it still works. the remote does work, but got a problem with the ok button, The box is already tuned to a certain degree, it have not been touched in the last 6 months I must admit. It will be hooked up to a DVd recorder not a VHS, my VHS is packed away, no doubt will ever be used again, just like my Betamax in the loft

11-10-2010, 22:16	#8
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by noise747 something that is reliable, My old VHs never missed anything. come to think of it, my DVd recorder is pretty reliable as well, but it only got a analogue tuner. I got my old Grundig freeview box back, so I am going to connect that up to it tomorrow. The only problem is the remote is broken and i can't find my universal one. i may look at prices for DVd recorders, they seem to work better than PVR's I hope you've got a TV license now ???

11-10-2010, 23:50	#9
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by wwwebber I hope you've got a TV license now ??? 5 weeks ago, or something like that, 31st August. Still wondering why i bothered., still the same crap on. My PVr gave up today, got to decide if it is worth replacing. I may cancel my t.v licence in the next couple of months and go back to not bothering with T.v.

12-10-2010, 14:21	#10
intercept Forum Member Join Date: Mar 2006 Posts: 311	Quote: Originally Posted by mo37 When I am not at home or asleep I do switch off the internet connection at the bt hub -- would this be causibg the above problem ? Its quite likely to be a contributory cause of the problem because there is chat between the Vision box and the BT servers even when you're not using it. Additionally the EPG uploads via broadband overnight, so that won't remain up to date and consequently the PVR may not record what you requested. Try leaving the internet connection up for a week and report back whether the crash situation has improved.

19-10-2010, 23:26	#11
mo37 Forum Member Join Date: Oct 2010 Posts: 2	Have left my internet connection on and so far no problems with crashing. Looks like you were right intercept, many thanks

20-10-2010, 12:20	#12
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by noise747 Another unreliable PVR, what is it witrh PVRs? i started a thread in Personal video recorders about unreliable PVRs and on cue, someone posted in here about one. Obviously not "another unreliable PVR". BTVision depends upon a constant ip connection just as it does electric. BTVision is NOT an intrinsically unreliable service - I think the sheer lack of posts here regarding that prove it.

20-10-2010, 20:15	#13
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Quote: Originally Posted by wwwebber Obviously not "another unreliable PVR". BTVision depends upon a constant ip connection just as it does electric. Fair enough Quote: BTVision is NOT an intrinsically unreliable service - I think the sheer lack of posts here regarding that prove it. It is better now, the problem is that the few people I know that had BTVision only one still got it. the others have either gone for Sky due to Sky doing cheap broadband here now or just changed broadband suppliers, so can't have BTV. Oh well never mind.

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bt vision box keeps crashing ???