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Received New Powerline Adaptors from BT Today


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Old 15-10-2010, 17:59
GreenBars
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Join Date: Jan 2006
Location: Hertfordshire
Posts: 48

As the title says.

I didn't buy or request replacement adaptors so I was surprised to receive them. A letter was included saying that BT and Comtrend were aware that some were becoming brittle and could easily be broken if impacted by, for example, a vacuum cleaner. The case of one of mine did crack a few months back and that adaptor subsequently stopped working last month (not sure if there was a connection though), but seeing as I had a spare, I replaced it with that and didn't think any more of it.

BT are requesting that the old ones be sent back for recycling.

Anyone else received the same?
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Old 16-10-2010, 11:01
meddie
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I got mine today, small black ones to replace my old white ones without the built-in socket
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Old 16-10-2010, 19:54
jon41
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A product recall is currently in place with the older ones,

http://www.productsandservices.bt.co...werlineadapter
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Old 25-10-2010, 11:57
sla_steve
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Join Date: Jul 2006
Location: Belfast, N.Ireland
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I recently got 2 new black ones as my white ones became faulty.

I did not receive a returns envelope to return my white ones, phoned BT to tell them this and was told not to worry about returning them.

Then at the weekend I got another 2 new black ones as part of the recall. So i now have 4 black adapters and 2 whites ones which are faulty and I can now send back as the latest set of black ones included a returns envelope.

Bit of lucky timing and I end up with an extra set of adapters
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