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Freesat Humax HDR will not...
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kryton123
19-10-2010
always come on when I press the 'on' button, sometimes it takes 10 minutes of pressing to get it to start!!

Sometimes It seems to be in standby mode only, and it is very difficult to start when recording?

Only 2 weeks old from Amazon, should I make a claim on my c/ card or is there something I'm not doing correctly

Please help
MAW
19-10-2010
Report the fault, get it replaced, I should.
REPASSAC
19-10-2010
You did take of the protective film from both sides on the display cover ?
This is known to cause problems in registering remote clicks.
JeffG1
19-10-2010
There is film on both sides?? (Dashes off to check...)
sargeant fury
19-10-2010
When recording, I've found that the box doesn't seem to always boot. I think it's an HDMI connection issue. By going into the TV settings and selecting different HDMI connected devices then back again seems to resolve the issue
grahamlthompson
19-10-2010
Originally Posted by kryton123:
“always come on when I press the 'on' button, sometimes it takes 10 minutes of pressing to get it to start!!

Sometimes It seems to be in standby mode only, and it is very difficult to start when recording?

Only 2 weeks old from Amazon, should I make a claim on my c/ card or is there something I'm not doing correctly

Please help ”

Try pressing zero twice on the remote instead of the power button. You are not treying to boot from a full power off condition are you ?
boyzie
19-10-2010
Oh yeah....film on the inside as well........Over a year that's been on there,gone now.......
JeffG1
19-10-2010
Well I didn't find any film on the inside. Is it on the movable flap (small plastic window) or on the body of the box inside?

(Maybe I found it before and removed it )
grahamlthompson
19-10-2010
Originally Posted by JeffG1:
“Well I didn't find any film on the inside. Is it on the movable flap (small plastic window) or on the body of the box inside?

(Maybe I found it before and removed it )”


It's not on the flap it's on the display under the flap (the body of the box) and it's damn near invisible
JeffG1
19-10-2010
Well, gor blimey, strike a light, guv, who'd a thought it?

Found it and peeled it off. If anyone else hasn't found it yet, it goes from the left of the small buttons on the left to just to the right of the small window.
grahamlthompson
20-10-2010
Originally Posted by JeffG1:
“Well, gor blimey, strike a light, guv, who'd a thought it?

Found it and peeled it off. If anyone else hasn't found it yet, it goes from the left of the small buttons on the left to just to the right of the small window.”

You nearly need an electron microscope to spot it
bryhhh
20-10-2010
Originally Posted by grahamlthompson:
“You nearly need an electron microscope to spot it ”

Thanks for that. I've looked before for this film, and never managed to find it, so assumed my box didn't have one attached. After what you've said, I'll have another look tonight when I get home.

I've used a harmony 885 remote since a few days after installing the box, and this vastly reduced the problem of the box not receiving remote commands, but it is still not perfect. Hopefully if I find and remove this film, it will be better still.
gomezz
20-10-2010
Curiously, to dim the eyeball-scorching display and light I put a folded piece of translucent blue plastic (cut from a slip folder) behind the flap and do not have a problem with it responding to the remote control.
kryton123
20-10-2010
Originally Posted by grahamlthompson:
“Try pressing zero twice on the remote instead of the power button. You are not treying to boot from a full power off condition are you ?”

Pressing the zero button does not work

I always turn on the tv with the old remote first, and then I press the 'on' button and the light goes from red to boot and then it comes on, the red light is always on when it's switched off at the remote.

Often the unit will boot up but no picture?

The unit is never switched off at the plug.

Oh, and I've just taken the film off the front/back of the drop down front

Thank you
kryton123
20-10-2010
Originally Posted by REPASSAC:
“You did take of the protective film from both sides on the display cover ?
This is known to cause problems in registering remote clicks.”

I've just taken off the film from the front of the player, is there another inside the unit? if so how do you get at it?

Thanks
GaseousClay
20-10-2010
Originally Posted by kryton123:
“I've just taken off the film from the front of the player, is there another inside the unit? if so how do you get at it?

Thanks”

The whole front panel folds downwards, it's retained by magnets at either end.
kryton123
20-10-2010
Originally Posted by GaseousClay:
“The whole front panel folds downwards, it's retained by magnets at either end.”

Yes I've just this second found that out thanks.

I hope that will help?
brumlad36
20-10-2010
Originally Posted by kryton123:
“
Often the unit will boot up but no picture?

Thank you ”

This is something to do with "handshaking". Are you connecting via an HDMI lead? I have the same problem with my Humax Foxsat and Sony TV.
Try switching the Humax on FIRST and wait until it shows the channel number, then switch the TV on (or select the HDMI port), in that order.

Chris.
GaseousClay
20-10-2010
Does it boot up ok when you press the on/standby button on the actual unit, rather than the remote?
kryton123
20-10-2010
Originally Posted by brumlad36:
“This is something to do with "handshaking". Are you connecting via an HDMI lead? I have the same problem with my Humax Foxsat and Sony TV.
Try switching the Humax on FIRST and wait until it shows the channel number, then switch the TV on (or select the HDMI port), in that order.

Chris.”

Yes an HDMI lead, got an upgraded one from Monster.

TV is a Panasonic
kryton123
20-10-2010
Originally Posted by GaseousClay:
“Does it boot up ok when you press the on/standby button on the actual unit, rather than the remote?”

It will always boot up, tried the button on the unit a few days ago but it did not work either.

Unit has been working since I first posted on here (think I got it worried) however before that it was booting up but no picture 50% of the time.

I would rather not send it back to Amazon as I will not get a refund for 3+weeks, and they could argue there is no fault! and would just end up sending me my unit back.

I was wondering if it would be better to claim the cash back on my credit card ?

But I'm hoping the unit is ok now?
brumlad36
20-10-2010
Originally Posted by kryton123:
“It will always boot up, tried the button on the unit a few days ago but it did not work either.

Unit has been working since I first posted on here (think I got it worried) however before that it was booting up but no picture 50% of the time.
”

As I said in my previous post, switch on (or bring out of stand-by) the Humax before you switch on/over the TV. The problem you're reporting is common to HDMI connections. It's unlikely to be anything wrong with your lead either.

Chris.
GaseousClay
20-10-2010
^^^ Also, going along the lines mentioned by Brumlad, try plugging the HDMI lead to a different port on the TV. Often the number one port has auto switching and it's been noted previously that Panny TVs often stumble on this since a firmware update last year I believe. My own panny suffered this and now use the HDMI 2 port.
kryton123
20-10-2010
Originally Posted by brumlad36:
“As I said in my previous post, switch on (or bring out of stand-by) the Humax before you switch on/over the TV. The problem you're reporting is common to HDMI connections. It's unlikely to be anything wrong with your lead either.

Chris.”

Tried that and it will not go past the boot up stage!
GaseousClay
20-10-2010
Originally Posted by kryton123:
“Tried that and it will not go past the boot up stage!”

Are you saying that from the red light at standby it goes to having 'Booting' on the display and then fails to even display the name of the channel? If so does it just remain displaying 'Booting' or does the display go blank?
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