Did O2 Send Me The Most Pointless Email In History?

Soundburst · 19-10-2010, 18:31

I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received.

I mean. . .why did they even bother lol

http://i51.tinypic.com/2vjzeb7.jpg

prking · 19-10-2010, 18:43

I don't see why you think that's pointless. It tells you they've done your tariff review. If they didn't send it you wouldn't know whether they had done it, on time, or not.

burneside · 19-10-2010, 21:20

Quote:

Originally Posted by Soundburst

I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received.

I mean. . .why did they even bother lol

http://i51.tinypic.com/2vjzeb7.jpg

I received the same email tonight, pretty pointless I agree, I already know I'm on the right tarriff for my usage.

prking · 19-10-2010, 21:31

However, as well as the point I raised above. How do they know that you are aware that you are on the most appropriate tariff?

A pointless email would be something like:

'this is an empty email'

burneside · 19-10-2010, 21:47

I get enough rubbish in my in-box without o2 adding to it with pointless emails such as this. If they thought I was on the wrong tariff then I could understand them suggesting I should move to a different one, but this email was just a waste of bandwith.

Hurlley · 19-10-2010, 22:13

blimey I get them and I don't think they are pointless, I guess they cant please everyone.

Soundburst · 19-10-2010, 23:21

Quote:

Originally Posted by Hurlley

blimey I get them and I don't think they are pointless, I guess they cant please everyone.

I'm on a £37.50 contract that has unlimited web, and unlimited texts.

There most definitely IS a less expensive tariff than that , that would do me - but they funnily enough, recommend it to me

Hence it being pointless - If I'm on the "right tariff" then why tell me?

Tell me if you can recommend something better, sure, but if not , then why would you bother?

Hurlley · 19-10-2010, 23:28

they say im on the right one as well, its just nice to know they check. Its only every 6 months.

prking · 20-10-2010, 08:57

Exactly, if you didn't receive the email, how would you know whether they had done the account review.

burneside · 20-10-2010, 09:48

I have been with o2 for many years and never received a nonsensical email like this before. I do my own account review periodically (which also involves looking at the other operators' tariffs). I don't need o2 to do it for me. Think I will just put that particular o2 address into my block list.

prking · 20-10-2010, 19:34

So are you saying they shouldn't do a review to make sure you are on the best plan?

Darth-Habib · 20-10-2010, 19:39

o2 sent me a bar of chocolate last week.

burneside · 20-10-2010, 23:42

Quote:

Originally Posted by prking

So are you saying they shouldn't do a review to make sure you are on the best plan?

Personally I have no interest whatsoever in o2 reviewing my tariff, I am more than capable of doing that myself. At least when I do it I can compare o2 tariffs with the other companies to see which offer the best value. O2 certainly wouldn't do that for me.

Mrstimmy · 21-10-2010, 00:19

Quote:

Originally Posted by Soundburst

I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received.

I mean. . .why did they even bother lol

http://i51.tinypic.com/2vjzeb7.jpg

Haha I got the same. Funny thing is I sent them a complaint email and spoke on the phone to them about their awful tarriffs and terrible customer service. I've cancelled my contract which ends in a week and said I'm going to Vodaphone. I know it's a blanket email they send out to people but for go sake! After verbal and written complaints about their awful pricing they send me that!

pinhead9810 · 21-10-2010, 02:25

Quote:

Originally Posted by Darth-Habib

o2 sent me a bar of chocolate last week.

O2 also sent me a chocolate bar last weekend. I was shocked and had to tell my friends.

digimon900 · 22-10-2010, 06:17

I got that email too and I havent been a customer for nearly three years!

burneside · 22-10-2010, 10:14

Quote:

Originally Posted by digimon900

I got that email too and I havent been a customer for nearly three years!

Which kind of makes the whole "review" process a joke. If o2 can review an account that has been dead for three years, how on earth can you trust any of its reviews?

digimon900 · 22-10-2010, 20:37

I went to the post office box and picked up several months of mail re-directed from England... MMM a lovely Green and Blacks chocolate bar!

19-10-2010, 18:31	#1
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Did O2 Send Me The Most Pointless Email In History? I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received. I mean. . .why did they even bother lol http://i51.tinypic.com/2vjzeb7.jpg

19-10-2010, 18:43	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I don't see why you think that's pointless. It tells you they've done your tariff review. If they didn't send it you wouldn't know whether they had done it, on time, or not.

19-10-2010, 21:20	#3
burneside Forum Member Join Date: Feb 2005 Location: Isle of Dogs Posts: 2,157	Quote: Originally Posted by Soundburst I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received. I mean. . .why did they even bother lol http://i51.tinypic.com/2vjzeb7.jpg I received the same email tonight, pretty pointless I agree, I already know I'm on the right tarriff for my usage.

19-10-2010, 21:31	#4
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	However, as well as the point I raised above. How do they know that you are aware that you are on the most appropriate tariff? A pointless email would be something like: 'this is an empty email'

19-10-2010, 21:47	#5
burneside Forum Member Join Date: Feb 2005 Location: Isle of Dogs Posts: 2,157	I get enough rubbish in my in-box without o2 adding to it with pointless emails such as this. If they thought I was on the wrong tariff then I could understand them suggesting I should move to a different one, but this email was just a waste of bandwith.

19-10-2010, 22:13	#6
Hurlley Forum Member Join Date: Aug 2009 Location: Leicester Posts: 1,993	blimey I get them and I don't think they are pointless, I guess they cant please everyone.

19-10-2010, 23:21	#7
Soundburst Inactive Member Join Date: Oct 2009 Posts: 12,850	Quote: Originally Posted by Hurlley blimey I get them and I don't think they are pointless, I guess they cant please everyone. I'm on a £37.50 contract that has unlimited web, and unlimited texts. There most definitely IS a less expensive tariff than that , that would do me - but they funnily enough, recommend it to me Hence it being pointless - If I'm on the "right tariff" then why tell me? Tell me if you can recommend something better, sure, but if not , then why would you bother?

19-10-2010, 23:28	#8
Hurlley Forum Member Join Date: Aug 2009 Location: Leicester Posts: 1,993	they say im on the right one as well, its just nice to know they check. Its only every 6 months.

20-10-2010, 08:57	#9
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Exactly, if you didn't receive the email, how would you know whether they had done the account review.

20-10-2010, 09:48	#10
burneside Forum Member Join Date: Feb 2005 Location: Isle of Dogs Posts: 2,157	I have been with o2 for many years and never received a nonsensical email like this before. I do my own account review periodically (which also involves looking at the other operators' tariffs). I don't need o2 to do it for me. Think I will just put that particular o2 address into my block list.

20-10-2010, 19:34	#11
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	So are you saying they shouldn't do a review to make sure you are on the best plan?

20-10-2010, 19:39	#12
Darth-Habib Forum Member Join Date: Apr 2002 Posts: 455	o2 sent me a bar of chocolate last week.

20-10-2010, 23:42	#13
burneside Forum Member Join Date: Feb 2005 Location: Isle of Dogs Posts: 2,157	Quote: Originally Posted by prking So are you saying they shouldn't do a review to make sure you are on the best plan? Personally I have no interest whatsoever in o2 reviewing my tariff, I am more than capable of doing that myself. At least when I do it I can compare o2 tariffs with the other companies to see which offer the best value. O2 certainly wouldn't do that for me.

21-10-2010, 00:19	#14
Mrstimmy Forum Member Join Date: Oct 2010 Posts: 1,840	Quote: Originally Posted by Soundburst I just received an email from O2 and I must say it qualifies as the most pointless email I've EVER received. I mean. . .why did they even bother lol http://i51.tinypic.com/2vjzeb7.jpg Haha I got the same. Funny thing is I sent them a complaint email and spoke on the phone to them about their awful tarriffs and terrible customer service. I've cancelled my contract which ends in a week and said I'm going to Vodaphone. I know it's a blanket email they send out to people but for go sake! After verbal and written complaints about their awful pricing they send me that!

21-10-2010, 02:25	#15
pinhead9810 Forum Member Join Date: Sep 2007 Location: East London Posts: 199	Quote: Originally Posted by Darth-Habib o2 sent me a bar of chocolate last week. O2 also sent me a chocolate bar last weekend. I was shocked and had to tell my friends.

22-10-2010, 06:17	#16
digimon900 Forum Member Join Date: Jul 2003 Location: Pennsylvania USA Posts: 3,830	I got that email too and I havent been a customer for nearly three years!

22-10-2010, 10:14	#17
burneside Forum Member Join Date: Feb 2005 Location: Isle of Dogs Posts: 2,157	Quote: Originally Posted by digimon900 I got that email too and I havent been a customer for nearly three years! Which kind of makes the whole "review" process a joke. If o2 can review an account that has been dead for three years, how on earth can you trust any of its reviews?

22-10-2010, 20:37	#18
digimon900 Forum Member Join Date: Jul 2003 Location: Pennsylvania USA Posts: 3,830	I went to the post office box and picked up several months of mail re-directed from England... MMM a lovely Green and Blacks chocolate bar!

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Did O2 Send Me The Most Pointless Email In History?