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Should my Viewing Card look like this (Burnt!)?


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Old 29-10-2010, 14:27
kipster
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I've posted about my overheating Amstrad in another thread.. but I just wondered if it was normal for a Sky viewing card to look like this?

It's VERY hot on that darkest spot...

Wonder if it's normal (I blummin hope not!)

K
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Old 29-10-2010, 14:33
Andrue
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I've posted about my overheating Amstrad in another thread.. but I just wondered if it was normal for a Sky viewing card to look like this?

It's VERY hot on that darkest spot...

Wonder if it's normal (I blummin hope not!)

K
My mate's Pace did the same thing. No idea about my Sammy.
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Old 29-10-2010, 14:34
Marti S
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Never had my card out before but just checked and mine has a slight yellowish spot there but nothing like yours. Mines a pace box.
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Old 29-10-2010, 14:34
Ginger Geek
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Um No! Would be the obvious answer there.

I would get it looked at as a house fire isn't funny!
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Old 29-10-2010, 14:44
Kodiak
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I agree a house fire is not funny and if I was you I would switch it off and get SKY around ASAP.

It is better to be safe than sorry.
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Old 29-10-2010, 15:09
Nigel Goodwin
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Talk about panicking

This is an EXTREMELY common sight on Sky cards, it's perfectly normal and no cause at all for any concern.

In fact, of the tiny number of faulty Sky cards I've ever come across, none were burnt in that way.

If the OP does want to get it changed (and the new one will probably rapidly go the same anyway) he should be aware that as soon as he rings the old card will be completely killed off - so he'll have no Sky until the new card arrives.
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Old 29-10-2010, 15:10
kipster
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Just rang Sky - bloke sounded very concerned that the viewing card was browned, and it was kicking out so much heat.

So free engineer visit on Monday afternoon, he told me it was probably best to keep it switched off until then so 'no damage could occur to your property' - yikes.

K
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Old 29-10-2010, 15:13
Nigel Goodwin
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Just rang Sky - bloke sounded very concerned that the viewing card was browned, and it was kicking out so much heat.

So free engineer visit on Monday afternoon, he told me it was probably best to keep it switched off until then so 'no damage could occur to your property' - yikes.
Feel free, if you don't want any Sky TV until an installer (not an engineer) has been round - and if he decides it's a problem (bearing in mind he has no technical training or ability) then it will take another few days until a replacement card arrives.

Like I said, this is normal and EXTREMELY common.
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Old 29-10-2010, 15:14
kipster
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Well it's not just the card is browned.. the box is getting very warm, very very very warm considering the fact it's not got anything else around it. The pictures are pixelating and sound is popping when it's this hot, when left off overnight it works fine. So the box obviously is playing up, just wondered if the card being this way was a symptom.
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Old 29-10-2010, 15:16
kipster
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Feel free, if you don't want any Sky TV until an installer (not an engineer) has been round - and if he decides it's a problem (bearing in mind he has no technical training or ability) then it will take another few days until a replacement card arrives.

Like I said, this is normal and EXTREMELY common.
LOL - I do know what you mean - the box is obviously wonky (see my last post). I'm not gonna cut my nose off to spite my face - I'll leave the box on to watch telly, and turn it off overnight / unattended. The card is working fine, as I say, just wondered if the browning was normal!

K
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Old 29-10-2010, 15:17
Nigel Goodwin
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Well it's not just the card is browned.. the box is getting very warm, very very very warm considering the fact it's not got anything else around it. The pictures are pixelating and sound is popping when it's this hot, when left off overnight it works fine. So the box obviously is playing up, just wondered if the card being this way was a symptom.
If the box is acting up, then it's probable the installer will replace the box (it's all he can do) - the heat is probably normal (they do run hot), and the box most likely just requires a few capacitors replacing. On the Amstrads though they are on the main board (near the tuners), difficult to get to, and hard to source replacements small enough.
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Old 29-10-2010, 15:33
kipster
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Yeah - I'm not overly bothered about getting a new box TBH, most of my recent recordings have fouled up, so there's nothing on there I'm bothered about. I know that the Amstrad's run hot (probably because the fan is well away from the hot stuff!). If they'd have forced me to pay for the visit I might have refused and had a little test myself (I'm no stranger to a soldering iron!). But I'm happy with the result!

K
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Old 29-10-2010, 15:43
Ginger Geek
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Why can't the installer look at the box, agree that yes! it shouldn't get that hot and replace the box?

That way if (which is most likely) it's the hot box burning the card and not the other way around, if the card is still functioning OK it can be safely put back in the new/refurbished cool replacement box.

The card can then be paired with the new box and bob is your teapot.

Well that is the sensible solution, so not much chance of that happening.
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Old 29-10-2010, 16:02
kipster
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Why can't the installer look at the box, agree that yes! it shouldn't get that hot and replace the box?

That way if (which is most likely) it's the hot box burning the card and not the other way around, if the card is still functioning OK it can be safely put back in the new/refurbished cool replacement box.

The card can then be paired with the new box and bob is your teapot.

Well that is the sensible solution, so not much chance of that happening.
Well yeah - that's what I guess will happen (hopeso!), as I say I didn't know if the card should look like that, Nigel seems to think it's probably normal. But the box is definitely hotter than it's been before, and I'm having troubles with the picture and sound breaking up when it's so hot, so obviously something is amiss with it!
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Old 29-10-2010, 16:12
Zenith
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I've posted about my overheating Amstrad in another thread.. but I just wondered if it was normal for a Sky viewing card to look like this?

It's VERY hot on that darkest spot...

Wonder if it's normal (I blummin hope not!)

K
Is it just me getting a page of HTML code when I click on that link?

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<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<RequestId>8536AE2DC985FCAF</RequestId>
<Expires>2010-10-29T12:41:16Z</Expires>
<HostId>7koaTjo5u4/OJ+hlrX7YNd9f5xkKySj71fJjcMssZhLBW1J8UaLssOmDbajIjPFv</HostId>
<ServerTime>2010-10-29T14:10:44Z</ServerTime>
</Error>
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Old 29-10-2010, 16:13
Cupart
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Is it just me getting a page of HTML code when I click on that link?
Same here...
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Old 29-10-2010, 16:18
Gorilla69
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and here..
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Old 29-10-2010, 16:29
swills
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Feel free, if you don't want any Sky TV until an installer (not an engineer) has been round - and if he decides it's a problem (bearing in mind he has no technical training or ability) then it will take another few days until a replacement card arrives.

Like I said, this is normal and EXTREMELY common.
I had one liake that, made the mistake of ringing Sky as i was 'concerned' CS said that it is 'normal' for the card to go like that, but if I was worried they would send a new one, to which I said OK...... 5 mins later no Sky! ranf back and they said as soon as the new one is ordered, bang! off goes the old one, new one arrived in 3 or 4 days tho, and it's went the same colour, didn't tell 'em again tho
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Old 29-10-2010, 17:56
Nigel Goodwin
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Why can't the installer look at the box, agree that yes! it shouldn't get that hot and replace the box?
It's what he'll do - it's all he can do - but from the sound of the problems (ignoring the overheated card) it sounds like the box is failing anyway.


That way if (which is most likely) it's the hot box burning the card and not the other way around, if the card is still functioning OK it can be safely put back in the new/refurbished cool replacement box.

The card can then be paired with the new box and bob is your teapot.

Well that is the sensible solution, so not much chance of that happening.
To be honest, there's a VERY high chance that will happen - it's the only option an installer has.
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Old 29-10-2010, 18:16
Harrowing
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Is it just me getting a page of HTML code when I click on that link?

<?xml version="1.0" encoding="UTF-8" ?>
- <Error>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<RequestId>8536AE2DC985FCAF</RequestId>
<Expires>2010-10-29T12:41:16Z</Expires>
<HostId>7koaTjo5u4/OJ+hlrX7YNd9f5xkKySj71fJjcMssZhLBW1J8UaLssOmDbajIjPFv</HostId>
<ServerTime>2010-10-29T14:10:44Z</ServerTime>
</Error>
Fantastic, the OP has dumped his sky card details, package "Sky World", LOL
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Old 29-10-2010, 20:53
kipster
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Hmm - flippin Twitpic! The image is here now
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Old 29-10-2010, 20:59
stevie_r
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bearing in mind he has no technical training or ability
clearly Nigel knows each and every installer personally and has a thorough understanding of each installers prior training, qualifications, technical knowledge and experience
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Old 29-10-2010, 21:57
Nigel Goodwin
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clearly Nigel knows each and every installer personally and has a thorough understanding of each installers prior training, qualifications, technical knowledge and experience
Clearly Nigel understands what odds are

Assuming there's even a single Sky installer out there who's a capable electronics engineer, he wouldn't be allowed to do anything different to the other installers anyway.
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Old 30-10-2010, 00:25
nufc4life
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my card is the same and i have a pace HD box but never noticed it when i had the blue card ?
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Old 30-10-2010, 08:02
kenedin
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We've had this installer/engineer argie bargie for long enough, and I think just about everybody understands the difference. Ordinary folk who have visits from Sky aren't really interested in the niceties of language, they just want their digibox working. If your car breaks down, you want the AA to come out. Whether you call him an engineer, mechanic, repairman, roadside helper or whatever is neither here nor there. It's help you need, not an argument about his job title.
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