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Orange data down again |
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#26 |
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Forum Member
Join Date: Aug 2010
Posts: 730
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This weekend was the straw that broke the camels back for me
I've documented the issues with Orange further up in the thread, but i've just come back from a weekend in Newcastle and either had 1 or 2 bars of 3g, with no internet, or 4 bars (out of 5) 3g coverage where data either didn't work or was extremely slow A lot of the time I didn't even have 3g So as I was making my way back to Manchester today, I passed the 3 store in Sunderland I ended up with a 12 month sim only contract, 300 mins, 5000 texts, 3gb internet (1gb included, plus 2gb add on free) and 2000 3 to 3 minutes £10 a month, I couldn't argue with that, my best mate is on 3 and never has any issues So I've told Orange to shove their 750mb data, unlimited texts and 300 mins for £25 a month |
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#27 |
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Join Date: Aug 2010
Posts: 730
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Me again
just used my 3 sim for the first time 1 bar of signal at work my speeds are ping - 250ms download - 2.84mbps upload - 0.31mbps which is good I think considering theres only 1 bar of signal, fluctuating between 1 and 3 bars Orange speeds whether full 3g signal or 1 bar 3g signal Average ping - 359 download - 0.37mbps upload - 0.20mbps |
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#28 |
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Forum Member
Join Date: Apr 2006
Posts: 3,885
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Quote:
Me again
just used my 3 sim for the first time 1 bar of signal at work my speeds are ping - 250ms download - 2.84mbps upload - 0.31mbps which is good I think considering theres only 1 bar of signal, fluctuating between 1 and 3 bars Orange speeds whether full 3g signal or 1 bar 3g signal Average ping - 359 download - 0.37mbps upload - 0.20mbps |
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#29 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
You could be in for trouble when the MBNA is fully operational (merging of Everything Everywhere's network and Three's); although I've found the T-Mobile roaming to be superior to Orange in 2G data speeds so hopefully EE will take a leaf out of T-Mob's book and improve the Orange side of the network.
Also regardless of the network share the networks have their separate backbone internet connections and capacity. |
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#30 |
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Forum Member
Join Date: Aug 2010
Posts: 730
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Well given that my route to and from work on the tram in Manchester, I never have full signal, and my data works about 30% of the journey
Even entering the city centre I lose all 3g for it to come back a few mins later 3, I get 1 to 3 bars at work, the speeds above, and never lost signal or dropped below 2 bars on my way home £10 for all that I get, I can't complain, happy I ditched orange |
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#31 |
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Forum Member
Join Date: Jan 2008
Posts: 621
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Its down again. Premier CS say that about 70% of Oranges customers are affected.
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#32 |
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Forum Member
Join Date: Apr 2004
Location: Cheshire
Posts: 2,470
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Its working for me , but its slow.
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#33 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
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been piss poor today.....was working around 9am this morning lovely then no internet at all for the duration of the day.
Completely unacceptable imho. I pay a substantial amount each month for 2 lines and neither is able to benefit from 3G internet at the moment or at least when it can speeds are atrocious. However the same line is towed by CS that they "hope" the issue will be solved when the networks are merged next year. Areas that are highly congested will continue to be highly congested for the forseeable future. If you take Manchester as an example the city centre and surrounding areas have had poor data service on 3G since around June. I may work for the company but I am still a customer and even I can't excuse this one. |
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#34 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Orange seems to be taking a leaf out of O2's book.
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#35 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
Orange seems to be taking a leaf out of O2's book.
My O2 internet has gone down once in 14 months?!? |
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#36 |
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Forum Member
Join Date: Dec 2006
Location: London UK
Posts: 304
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Quote:
???
My O2 internet has gone down once in 14 months?!? I've had no down time at all in 3-4 years. Their CS are the worst, but the important part, ie the recption you get is second to none. |
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#37 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Quote:
???
My O2 internet has gone down once in 14 months?!? Google doesn't suggest "o2 data network down", "o2 data network issues", "o2 data network issues" without good reason. |
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#38 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
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Quote:
Good for you - but it seems that there are definite issues, which aren't always a complete loss of service across the country.
Google doesn't suggest "o2 data network down", "o2 data network issues", "o2 data network issues" without good reason. As of 3rd November Orange discontinued its Panther Mobile Broadband plans as they didn't want to add strain to an already oversubscribed network. What frustrates me and I am sure its the same for any customer is little difference it makes when you mention problems with the network, just yesterday I called Tech again and was told they couldn't do anything and just move to 2G (the tech guy was nice enough). But when you have a 3G handset I don't think its acceptable when you can't download at 3G rates. Stupid thing is Orange is aware of the problems facing certain locations. Tech yesterday said it should improve in the future when the networks merge, which is march at the earliest. This is no good in the short term, when Orange should be concentrating on fixing the problems it suffers now before it loads them on to the larger network. |
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#39 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
???
My O2 internet has gone down once in 14 months?!? "O2 has apologised for the repeated network failures in the capital before Christmas, claiming it was caught unawares by excessive data use." http://www.theregister.co.uk/2009/09...own_yet_again/ 1st Sept 09 "O2 again showed its commitment to mission-critical wireless by dropping the national data network on Saturday, another unexplained outage that left customers having to talk to each other again." http://www.theregister.co.uk/2009/08...own_yet_again/ - 5th Aug 09 "O2 UK customers are again being left disconnected, disenfranchised and disillusioned as they struggle to get a data connection for the third time in as many weeks." http://www.theregister.co.uk/2009/07/28/o2_down_again/ 28th July 09 "The latest outage follows a failure of the data network last week, and the disconnection of roaming customers the following day. Meanwhile, the O2 website has been up and down for the last week or two, and is currently unavailable." http://www.theregister.co.uk/2009/07/21/o2_data_down/ - july 09 "UK operator O2 is having data network problems that are making it impossible for most users to access the internet, as well as preventing data-based applications such as MMS. Despite initial reports that the problem was down to congestion in the London area, it now seems that the whole network is refusing to carry packet data" http://www.telecompaper.com/news/o2-...network-outage - June 2010 "O2 UK has suffered another network outage, BBC News Online reports. The company's 3G network went offline in some parts of England on 17 June for up to three and a half hours. A company spokesperson told the BBC that 3G coverage was 'patchy' in parts of London, Sussex and Hertfordshire" http://www.telecompaper.com/news/o2-...network-outage - May 2010 "O2 UK suffered another major outage of its voice and data network on the evening of 11 May, reports The Register. A company spokesperson confirmed there was a fault on the network that evening, caused by a loss of power after planned engineering works in Yate, near Bristol. This affected voice and data services across parts of the Midlands, Northern Ireland and the South West, although the spokesperson insisted that services had been restored by 03.00 hours on 12 May. " |
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#40 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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The bottom one was an HLR outage that affected everything, and as I joined O2 on 1st Oct 09, I missed all the other issues. Once suffered 1 data outage (HLR issue does not count as that was not related).
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#41 |
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Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Its amazing how people keep googling issues (on all networks) and exagerate them. Remember when there was a fire at a BT building in London. Certain posters on here were ready to hang Vodafone and O2 for the temporary loss of service.
In my experience O2 are slightly more reliable than other networks. But as they say, your mileage may vary. What I have noticed is that whilst O2 acknowledge the problems they had, and invested heavily. Other networks have not. For example, it took some persistence from The Register to get Orange to admit there is a congestion problem in Manchester. |
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#42 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Quote:
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What I have noticed is that whilst O2 acknowledge the problems they had, and invested heavily. Other networks have not. For example, it took some persistence from The Register to get Orange to admit there is a congestion problem in Manchester. Their 3G coverage is dire (along with Vodafone, but at least Vodafone's network seems to work), and even when you can get a working HSDPA connection, it is a bit slow. |
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#43 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
Its amazing how people keep googling issues (on all networks) and exagerate them. Remember when there was a fire at a BT building in London. Certain posters on here were ready to hang Vodafone and O2 for the temporary loss of service.
In my experience O2 are slightly more reliable than other networks. But as they say, your mileage may vary. What I have noticed is that whilst O2 acknowledge the problems they had, and invested heavily. Other networks have not. For example, it took some persistence from The Register to get Orange to admit there is a congestion problem in Manchester. |
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#44 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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#45 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
Their 3G coverage is dire (along with Vodafone, but at least Vodafone's network seems to work), and even when you can get a working HSDPA connection, it is a bit slow.
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#46 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Quote:
In your experience.
Speeds are somewhat more subjective, but independent reviewers haven't been overwhelmingly complementary of O2. Quote:
O2 must be investing all this money in a mapping system with the truthfulness of the Iraqi Information Minister. |
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#47 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
3G coverage isn't just my experience - it's fact. Look at the coverage maps, and not just the outdated OFCOM one.
If I look at the coverage maps where I live and use my phone, they show that O2 isn't that bad: http://www.daveoc64.co.uk/mobile/signalStrength.html Quote:
Speeds are somewhat more subjective, but independent reviewers haven't been overwhelmingly complementary of O2.
Orange's signal is much worse here and I've experienced several of these data outages with my Mobile Broadband dongle. I've had far more problems with that in ~12 months than the ~24 months I've had an O2 phone with 3G. |
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#48 |
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Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
What have they been investing in? Payments to Apple for then-exclusivity of the iPhone? Improving coverage by just enough to get OFCOM of their back?
Their 3G coverage is dire (along with Vodafone, but at least Vodafone's network seems to work), and even when you can get a working HSDPA connection, it is a bit slow. |
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#49 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Quote:
Still that is your experience.
If I look at the coverage maps where I live and use my phone, they show that O2 isn't that bad: http://www.daveoc64.co.uk/mobile/signalStrength.html Once you start venturing into the wilds of the countryside, do things take a turn for the worse. O2's GSM coverage is of course superb, but 3G, no chance. |
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#50 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
Is Bristol considered a rural, middle-of-nowhere wasteland these days? It comes as no surprise that O2 has 3G coverage in one of the largest cities in the country.
Once you start venturing into the wilds of the countryside, do things take a turn for the worse. O2's GSM coverage is of course superb, but 3G, no chance. |
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