I bought a new phone two weeks ago and decided to choose O2 as my network provider as I thought they were good and I'd give them a go. Well, do I regret my decision now..
First of all, the O2 website.. where to start. Nothing works? The majority of things are "unavailable at the moment". I can't send webtexts, I couldn't update my price plan and I couldn't claim my free call credit.
So, I rang customer care. Which is, by the way, 14c for every step you progress through. You know the "press one for ___", well, when you press it gives you another menu for you to choose an option, another 14 cent..
Anyway, once I get through I'm signed up for free texts, or so I thought. I signed up to the top up by 20 euro plan and get free texts to all networks.. I top up by 20 euro today, send a text.. I'm charged 13c.
Anyway, another thing I did was claimed for my free call credit, which I was told could take up to 72 hours - it's now been nearly two weeks and nothing..
Finally, I ran out of credit and I saw on the website that I could avail of a 2 euro loan when I was out of credit and I had to text this number to get it. I texted it and I didn't get a reply until two days later at 4am telling me I could now use my 2 euro loan..
I'm getting increasingly frustrated with O2. How do they have such a good reputation?! Anyone else having similar problems with them?
/rant over.
First of all, the O2 website.. where to start. Nothing works? The majority of things are "unavailable at the moment". I can't send webtexts, I couldn't update my price plan and I couldn't claim my free call credit.
So, I rang customer care. Which is, by the way, 14c for every step you progress through. You know the "press one for ___", well, when you press it gives you another menu for you to choose an option, another 14 cent..
Anyway, once I get through I'm signed up for free texts, or so I thought. I signed up to the top up by 20 euro plan and get free texts to all networks.. I top up by 20 euro today, send a text.. I'm charged 13c.

Anyway, another thing I did was claimed for my free call credit, which I was told could take up to 72 hours - it's now been nearly two weeks and nothing..
Finally, I ran out of credit and I saw on the website that I could avail of a 2 euro loan when I was out of credit and I had to text this number to get it. I texted it and I didn't get a reply until two days later at 4am telling me I could now use my 2 euro loan..
I'm getting increasingly frustrated with O2. How do they have such a good reputation?! Anyone else having similar problems with them?
/rant over.
Giff gaff would not work out any cheaper for me as I would lose my £5 BB discount you get for being on O2.