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Impressed with O2s customer service


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Old 11-11-2010, 16:15
old bill2
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Join Date: Jan 2008
Posts: 621

Having asked why does everyone praise O2 only a couple of days ago. I found out today why they are so good. I filled in a online survey last weekend from O2. To be honest I did not give them the greatest feedback and I felt their coverage let them down and I had one or two phone issues. Well today O2 CS called me out of the blue and asked me why I had given the answers I had,and what could they do to rectify the issues I had. Well the coverage issue I know will not be sorted out quickly but at least they listened to me. The phone issues have resolved and I will be getting a nice new phone in the next day or so. So this time top marks to O2.
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