I bought a handset from their online shop. It was faulty and duly returned. I received a credit note but no refund appeared in my bank account after 2 weeks.
Customer services just loved to disconnect my calls after I explained my problem (I was using my landline so no signal issues). Occassionally I'd get a promise of a call-back but they never materialised. I was persistent and finally got one of their agents to speak to the payments team... he came back and said "the refund has been processed but I cannot tell you when the money will be credited to your bank account and I don't know the bank transaction reference number".
I've waited 2 further weeks and still no refund. Emails to the online shop go un-answered.
I'm not up for being given the run-around on the phone to customer services so I've emailed their "executive office". That was 2 days ago and I'm still awaiting their response.
If you've any advice I'd love to hear it
Customer services just loved to disconnect my calls after I explained my problem (I was using my landline so no signal issues). Occassionally I'd get a promise of a call-back but they never materialised. I was persistent and finally got one of their agents to speak to the payments team... he came back and said "the refund has been processed but I cannot tell you when the money will be credited to your bank account and I don't know the bank transaction reference number".
I've waited 2 further weeks and still no refund. Emails to the online shop go un-answered.
I'm not up for being given the run-around on the phone to customer services so I've emailed their "executive office". That was 2 days ago and I'm still awaiting their response.
If you've any advice I'd love to hear it


